Service Reliability Engineer at Discover
Discover. A brighter future.
With Discover, you’ll have the chance to make a difference at one of the world’s leading digital banking and payments companies. From Day 1, you’ll do meaningful work you’re passionate about, with the support and resources you need for success. We value what makes each employee unique and provide a collaborative, team-based culture that gives everyone an opportunity to shine. Be the reason millions of people find a brighter financial future, while building the future you want, here at Discover.
At Discover, be part of a culture where diversity, teamwork and collaboration reign. Join a company that is just as employee-focused as it is on its customers and is consistently awarded for both. We’re all about people, and our employees are why Discover is a great place to work. Be the reason we help millions of consumers build a brighter financial future and achieve yours along the way with a rewarding career.
Responsible for the Operational Stability and Performance of one or more Critical Business Services used by Discover Customers and Employees.
Operational Performance & Stability: Works with other members of their assigned Value Stream to ensure that the in-scope applications/platforms are meeting performance and stability requirements. This includes, managing major incidents to mitigation/resolution.
Problem Management: Performing post-incident reviews of all major incidents and determining action items required to avoid similar issues/minimizing downtime for future incidents. Monitoring and Metrics: Works with Application Development to ensure that assigned applications/platforms have appropriate monitoring and metrics in place to appropriately measure performance and stability. Identifies functional and nonfunctional improvements. Acts as the Operations representative in Value Stream planning and prioritization sessions to ensure that the operational needs of the assigned applications/platforms are addressed as needed. Holds quarterly Operational Performance Reviews with Value Stream management.
Operational Readiness: Ensures that applications/platforms in the Value Stream are operationally ready for production. This includes, annual review of all SOPs/Knowledge Articles. Monitors review for any new feature launch or other significant changes that may impact monitoring.
SOP/Knowledge Article review for any new feature launch or other significant change that may impact support documentation. Trains Command Center and Application first-level Support on new SOPs, Knowledge Articles, and any other support-related needs. Performs Monthly Capacity Analysis of applications/platforms within the Value Stream. Creates and Maintains Operationally focused ELK Dashboards for the Value Stream.
Release Planning & Coordination: Works with other members of their assigned Value Stream to ensure that the production releases for their in scope applications/platforms are properly planned and coordinated. This includes, Holding Change/Release implementation reviews to ensure thorough and appropriate implementation plans. Provides review and sign-off/approval of change tickets for the assigned Value Stream. Represents the Value Stream in Change Advisory Board Meetings. Participates in Program Increment Planning Sessions as a liaison for Operations and Infrastructure support. Provides information regarding upcoming critical changes to the Value Stream.
- Bachelor's Degree in Business, Computer Information Systems, Computer Science, MIS, Engineering, Science, or related field
- 4+ years of experience in Information Technology, or related field
- In lieu of a degree, 6+ years of experience in Information Technology, or related field
Bonus Points If You Have:
- 6+ years of experience in Information Technology, or related field
- ITIL foundations, or related certification
- Golang or similar programming
- REST Services
- CI with Jenkins or similar; Git/GitHub; Artifactory
- OpenShift &/or Kubernetes
- Kubernetes Operators
- AWS Cloud & Services, e.g. Lambda
- Agile development
- Strong Linux shell/batch scripting knowledge
- Strong analytical and problem-solving skills
- Strong verbal and written communication skills
- Strong collaboration skills, responsive to service needs and project demands in a fast-changing environment
What are you waiting for? Apply today!
The same way we treat our employees is how we treat all applicants – with respect. Discover Financial Services is an equal opportunity employer (EEO is the law). We thrive on diversity & inclusion. You will be treated fairly throughout our recruiting process and without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status in consideration for a career at Discover.