ServiceNow Architect

| Chicago | Hybrid
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Summary
This role requires a person passionate for solving challenging problems in ServiceNow across Hyatt's Global Contact Centers, Shared Service Centers, and IT teams. TheServiceNowArchitectwilloversee all architectural components for theServiceNowsystem and will work on our most difficult issues extending the ServiceNow platform. The ServiceNowarchitect will consult business owners (internal customers) and work with others on the team to help set strategic direction of the platform.Hyatt currently leverages the ServiceNow platform heavily for both IT and non-IT processes. Thearchitectwillassista development team, including remote members as well as consultants. Appropriate candidate will possess strong customer management skills, critical thinking,the ability to change direction with business needs, anda minimum of 6 years ofexperiencedeveloping on the ServiceNow platform.
Responsibilities
• Serve on deployment teams to architect and deploy solutions within the ServiceNow platform forHyattcustomers.
• Integrating ServiceNow with other platforms.
• Review new product features of ServiceNow and determine how best to use in the Hyatt environment.
• Interact with customer team members to capture business requirements and translate them into appropriate technical solutions.
• Deep understanding of the software development lifecycle process, including requirement analysis, quality assurance, design, scheduling, implementation, issue tracking, version control and deployment.
• The ServiceNow Architect is responsible for developing, designing, and owning technical solutions on the ServiceNow platform.
• Commit to the continuous improvement and learning of development and ServiceNow best practices, tools, and technology.
• Support and develop in Hyatt's custom Customer Service modules in ServiceNow.
• Works directly with ServiceNow Architect- IT and ServiceNow Manager to align the ServiceNow application with IT organization strategy.
• Demonstrate a commitment to Hyatt core values.
The position responsibilities outlined above are in no way to be construed as all encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.
Qualifications
Experience
• Minimum of 10 years total work experience in IT.
• Minimum of6yearsofexperience as a Senior Developer/Architect
• 6+ years combination of ServiceNow and related technology development/architecture
• Experience building ServiceNow solutions in non-ITcontexts
• StrongWeb development experience using HTML5, CSS, JavaScript,Angular or React,andrelated technologies is a must.
• Strongknowledge of web services (JSON, REST and SOAP)
• Experience integrating ServiceNow with other applications or databases.
• Experience with ServiceNow's Service Portal and CSM modules preferred
Education
• Bachelor's degree or relevant work experience
Additional Comments and Requirements
• Strong communication skills (oral and written) with the ability to juggle multiple, changing priorities. An interest in leveraging new features / technologies is critical.
• Ability to quickly learn new technologies (potentially outside of ServiceNow) as they relate to ongoing improvement of the ServiceNow.
• Ability to work with individuals across multiplefunctions
full life cycle development
• Ability to communicate witha number ofsenior leaders within thecompany

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Location

The Hyatt Corporate Office is located along the Chicago River within Chicago's Loop neighborhood. It is close to train stations, bus stops, restaurants and nightlife.

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