Job Description

Job Description: ServiceNow Developer

We are looking for an experienced ServiceNow developer to work with multiple engineering and support teams in order to drive change throughout mortgage industry! The Financial technology space "Fintech" is booming, and Guaranteed Rate is at the center of it. We are growing like crazy and are one of the most successful Chicago startups. We are focused on automating the mortgage process for consumers. Imagine getting a mortgage with no email, no faxing, no stack of papers in 10 days or less instead of 40 or more! If you have been through the process of buying a home, you know how amazing this will be. We are the #5 lender in the country and one of only 2 that is independent (not a bank) so we are in a good spot to win this race. We have already made tremendous strides and we are looking for someone who wants to help us finish the job and disrupt the entire industry.

Who is GR?

Guaranteed Rate is not your typical company and certainly not your typical mortgage company. We are technology driven, have tons of energy and we love what we do - great people and great products alongside our impeccable customer service (83 NPS, unheard of!). We're in a River North office with exposed brick and duct work, windows we can actually open during the summer. The awesomeness doesn't end there, we also have:

• Holiday parties? We got'em! Not just major holidays, any holiday.... Mardi Gras, Valentine's Day, St. Paddy's Day, Opening Day, Boxing Day (for our Canadian employee), Sweetest Day, Groundhog Day, etc..
• Game room, library and white board paint for collaboration - yeah, it's awesome.
• Access to our free GR nurse practitioner. Psshh who needs a doctor's appointment when our nurse can do it all? Did we mention the free part?
• 401k with some matching, Blue Cross health care coverage - yup, dental and vision too.
• Short-term disability, life insurance - we got ya covered on this one, legal assistance - for a small monthly fee.
• Oh, and did we mention you get a big fat employee discount on the origination fees to get a new mortgage or refinance thru Guaranteed Rate?

So what do we want from you?

The ServiceNow Developer will be responsible for gathering and documenting user and process requirements, functional requirements, and developing technical requirements. Developing workflow customizations and supporting the business and program teams. The candidate will understand ServiceNow functionality and how all ITIL processes can be implemented in ServiceNow. This includes, but is not limited to Incident Management, Change Management, Problem, CMDB Management, Service Catalog, Problem Management modules. A strong candidate will have the ability to work efficiently and effectively in a fast-paced, growth-oriented environment, have a tenacious spirit to get things done in a timely manner.

Essential Functions

• Strong understanding of ServiceNow Development Platform including, but not limited to, ITSM, CMDB, Asset Management, Change Management, Custom Development, etc.
• Customize ServiceNow applications and facilitate rollout of new applications and modules and configure Application UI and Configure Workflow.
• Collaborate effectively with others to develop solutions and handle general updates and configuration changes/requests.
• Mastery in HTML, JavaScript, asynchronous calls, JSON, and third party integrations.
• Experience of implementing data loads, inbound and outbound API integrations and workflows within ServiceNow
• Identify system deficiencies and recommend solutions.
• Ensure the latest release of ServiceNow application is implemented in a timely manner with minimal or no disruption to IT operations.
• Maintenance and continuous improvement of the processes, standards, policies, working methods, and tools.
• Ensure appropriate tools and processes are in place to have a development, production, stage and sandbox environments that are reliable and reproducible.
• Participate in ongoing production support and end user support.
• Ability to efficiently and appropriately estimate work effort requirements.
• Work with program managers and other development team members to determine new features and user stories needed in new/revised application.
• Participate in code reviews with peers and managers to ensure that each increment adheres to original vision as described in the user story and all standard resource libraries and architecture patterns as appropriate.
• Respond to trouble/support calls for applications in production in order to make quick repair to keep application in production.
• Create or Update documentation in support of development efforts. Documents may include detailed specifications, implementation guides, architecture diagrams or design documents.
• Perform other duties as required.

Competencies

• Facilitates communication between staff, management, vendors, and other technology resources within and outside of the organization.
• Communicate ServiceNow process, operations, and capability information to all levels of management and the business.
• Servant contributor who consistently demonstrates and inspires their team(s) to live GR’s core values, take action and deliver results.
• Accountable and responsible for putting the organization in position to consistently, predictably and sustainably succeed.
• Proven interpersonal skills while contributing to team effort by accomplishing related results as needed.
• Demonstrates adaptability, problem solving and decision-making skills with a results oriented focus.
• Intuitive and passionate contributor with the ability to identify and solve complex problems.
• Manages and resolves incidents against ServiceNow applications.
• Review and analyze the effectiveness and efficiency of existing configuration and workflows to develop strategies for improving or further integrations leveraging ServiceNow.

Required Experience

• Bachelor’s degree in Computer Science or relevant experience.
• 2+ years of hands on development experience in ServiceNow.
• 2-3+ years of experience working in IT with agile practices/methodologies (e.g SCRUM).
• Strong understanding of ServiceNow Development Platform including, but not limited to, ITSM, CMDB, Asset Management, Change Management, Custom Development, etc.
• Ability to apply broad knowledge of product/service capabilities and environment to identify new growth areas, new technology and emerging product/service opportunities.
• Ability to work effectively on tight deadlines, as necessary.
• Focus on quality and attention to detail.
• Strong problem-solving skills.
• Excellent team player.

Preferred Experience

• ITIL certification.
• ServiceNow Dev /Admin Certification.
• Working knowledge in enterprise architectures.
• Ambitious individual who can work under their own direction towards agreed upon targets/goals and with creative approach to work.
• Ability to present technical information in a way that non-technical management and staff will understand.
• Knowledge of database security procedures and protocols.