ServiceNow Developer
What will your day look like?
You will be responsible for core system configuration and development, gathering and documenting user and process requirements, functional requirements, and developing technical requirements. The incumbent is responsible for developing workflow customizations, and supporting the Service transformation teams. The Service Now Developer will have an understanding of Service Now functionality and how all ITIL processes can be implemented in Service Now. This includes, but is not limited to Incident Management, Change Management, Problem, CMDB Management, Service Catalog, Problem Management modules.
Responsibilities
Do you see yourself doing this?
- Customize Service Now applications and facilitate rollout of new applications and modules and configure Application UI and Configure Workflow
- Collaborate effectively with other Service Now administrators to develop solutions and handle general updates and configuration changes/requests
- Conduct detailed analysis of system interactions to determine technical solutions and resolves problems which are cost effective and consistent with user needs, system capacities and capabilities
- Ensure the latest release of Service Now application is implemented in a timely manner with minimal or no disruption to IT operations
- Maintenance and continuous improvement of the processes, standards, policies, working methods, and tools
- Ensure appropriate tools and processes are in place to have a development/production environment that is reliable and reproducible
- Ensure tool configuration consistency across development, stage, testing, sandbox, and production environments
- Gather and document user and process requirements, functional requirements, and develop technical requirements
- Develop workflow customizations, and support the Service transformation teams
- Identify problems related to primary financial software and determine corrective action
- Work with Service Desk and/or Application Support Specialists to troubleshoot complex problems and user issues
- Maintenance and continuous improvement of the processes, standards, policies, working methods, and tools
- Train Service Desk and users on operational procedures and processes developed by the Service Now Software Engineer.
Qualifications
What makes you a great fit?
You’ll be a great fit if in addition to the completion of a Bachelor’s degree in Computer Science or a related field, and you have:
- 2+ years’ experience in at least 2 of the following development using Java/J2EE, HTML, C#/C++/C, Perl, Python, JavaScript/AJAX, or VB/.NET
- 2+ years’ experience of hands-on in configuring Service Now
- 2+ years’ in agile delivery methodologies
- 2+ years’ experience with client/server and applications system architectures and migration
- ITIL or Service Now certification
- Excellent written and verbal communication skills
- Excellent analytical skills
- Excellent project management and time-management skills
- Strong problem solving skills
- Ability to present technical information in a way that non-technical management and staff will understand
- Focus on quality and attention to detail
When you’re happy, we’re happy!
As a thank you for joining our team, you’ll benefit from:
- Competitive medical, dental, and free vision benefits
- Competitive compensation plan
- Contributions towards gym memberships
- Generous PTO and banking holidays off