REPORTS TO:  SITE RELIABILITY OPERATIONS MANAGER

Delivering one-of-a-kind cloud technology, accompanied by award winning customer service, Paylocity is a software development company in a category of its own.  We are a publicly traded company that offers an Employee Stock Purchase Program (ESPP), which enables employees to share in the long-term growth and future success of the company.

Poised to revolutionize the world of human capital management for hundreds of thousands of small and medium sized businesses, we are seeking the best and the brightest to help us create the future of our talent solutions – enabling our customers to better develop their employees and supervisors. 

Our lean development process enables our small product oriented teams to innovate, collaborate and bring amazing features to market. 

Our talent anywhere philosophy nurtures a diverse and dynamic group of colleagues with a shared mission to make great products and have fun doing it. 

The Site Reliability Administrator will be a core part of our Site Reliability & Operations team within our Technology organization. This role will be responsible for the uniform deployment of proactive monitoring across each of our technology stacks through automation. This position will also take a pivotal role around creating a reference architecture for standard alerts coming out of our monitoring sources and defining the correlation of these alerts into actionable situations for our Incident Management teams. 

This position requires exceptional communication skills, a commitment to exceptional results and a passion for continuous improvement.

Are you the teammate we are looking for?

Who you are:

• A technologist with a strong background in enterprise level monitoring solutions and their deployment in a large scale environment (~5000 hosts)

• Passionate about continuous improvement in performance & availability in an environment through efficient alerting and routing

• Proven experience in rolling out and maintaining a diverse set of monitoring agents in a centralized manner

How we work:

• Small, self-sufficient product-oriented teams with an entrepreneurial spirit organized into categories

• Dedicated Tech Delivery and Enablement experts committed to cutting-edge infrastructure and developer tools

• Casual, collaborative, agile environment which embraces and operates under our shared principles

• Complete transparency with open, honest discussions about our progress

• Close working relationship between executive stakeholders, product teams, and operational focused teams

What we offer:

• Lean enabling process that focuses on putting our product teams in the best position to succeed

• A commitment to investing in our products, hiring the best talent, and giving them the chance to meaningfully contribute to a vast market opportunity

• A subscription to an Online Training Forum for all technology colleagues

Requirements

Required Experience: 

• Minimum 3 – 5 years of experience in deploying or maintaining enterprise monitoring tools for Application Performance Management (e.g. AppDynamics, New Relic), Infrastructure Monitoring (e.g. Solarwinds, SCOM) and translating the resulting alerts into notifications and escalations in a mixed SaaS and On-Premise environment

• Ability to effectively communicate details of complex issues to stakeholders, business and technical users

• Analytical skills, with the ability to identify themes within data and make data driven decisions

• Own overall day-to-day technical relationships, operational support around the monitoring toolset, and maintenance of the alert / event reference architecture

• Define and implement a standard way of rolling out monitoring agents to a diverse set of target end-point profiles using deployment automation tools (e.g. Octopus) 

• Maintain agent versioning to ensure stability of the monitoring environment 

• Demonstrated high-level understanding of enterprise software and networking concepts including SaaS technologies, and SDLC.

During the last three months, you would have:

• Helped deploy and configure monitoring agents to a variety of application and database hosts 

• Integrated alerting out of the monitoring toolset into event management or ITIL 

• Defined escalation patterns for different severities of alerts into a paging tool for incident management

• Identified and documented ongoing monitoring training requirements and created a communication plan

• Created and presented monthly performance and availability metrics to leadership

Paylocity’s Awards:

• Glassdoor's Employees Choice Award in 2014 and 2017

• 9-time Winner on Chicago Area's 101 Best and Brightest Companies to Work For

• Inc Magazine listed Paylocity as an Inc 5000 Fastest Growing Privately Held Firm from 2007-2013

• Ranked #13 on Built in Chicago Top 100 Digital Companies for 2016

• Ranked #24 on Forbes 2013 List of Top 100 Digital Companies in Chicago 

• Ranked #38 on Crain's Fast Fifty List of Chicago's Fastest Growing Companies in 2014

• Ranked #334 on Deloitte's 2014 Technology Fast 500 List of Fastest Growing Companies in North America