Site Reliability Engineer

| Chicago
Notice: Due to the current circumstances of the COVID-19 pandemic, Kin Insurance has shifted to a remote workforce. While we hope to return to the office sometime soon, our priority is to maintain safe and healthy working conditions for our staff. For that reason, we will continue to operate, interview, and hire on a remote basis until further notice.
While this role will start remote, we will require this individual to be based in our Chicago office.
About Kin:
Kin Insurance exists to change home insurance from what it is to what it should be. We do this by applying data science and analytics to make decisions, automation to reduce redundancies and unnecessary costs, and innovative thinking to change the way customers interact with and get value from their home insurance provider. We do this because we wholeheartedly believe that customers deserve better from their insurance. 
Currently four years old, Kin began with the notion that technology could improve our industry, so we started by researching the most important part of our business: the customer. After building our platform from the ground up, we launched the Kin Intern Insurance Network, a customer-owned carrier in Florida. By applying our vision for a data-driven, technology-forward insurance company, we are able to offer customers affordable insurance in a straightforward, simplified approach. Today, Kin is continuing to grow in Florida and has recently expanded to California. 
While our approach to home insurance makes us a unique business, the people and culture at Kin are what make us special. We are problem solvers, collaborators, builders, and empathizers who care about one another and have a passion for creating positive change. We each bring a diverse array of experience to Kin that fuels a passion for learning and growth that we foster as a company. 
So, what's the role?
As our business continues to grow and scale, Kin is looking for a Site Reliability Engineer to help us to manage our growing cloud infrastructure needs. You'll work closely with our engineering, QA, and product teams to provide best practices, tooling, and support, and enable our continued growth. You will play a critical role in enabling the scaling and security of our cloud infrastructure, as well as our production capacity.

A day in the life could include:

  • Maintaining, designing, implementing and upgrading our cloud infrastructure to support our application platforms
  • Owning and supporting underlying infrastructure and cross-cutting services such as logging exception tracking and monitoring
  • Minimizing risk of site reliability related failure outcomes as pertaining to durability, availability, performance, and security
  • Implementing best practices to improve reliability, instituting performance improvements, and improving the software development process, including the buildout of testing environments. This includes engineering solutions for ensuring the reliability of the platform, including mandating a BCP strategy and following sound DevOps practices
  • Taking ownership of the production risk environment by monitoring availability and developing metrics for measuring platform health--helping to establish SLAs and KPIs for system availability
  • Driving the incident management process for system outages and service degradations
  • Helping develop tooling systems, and workflows that assist Kin’s Engineering, QA, and Product team, to achieve high-quality software
  • Working throughout the technology stack to develop, and monitor solutions that allow for continued scalability and security

I’ve got skills...but do I have the necessary ones?

  • Background in developing distributed applications, cloud technologies, and delivering self-service infrastructure
  • 2+ years of Devops / SRE experience 
  • 2+ years experience with high availability, concurrent distributed infrastructures
  • Experience with leading cloud technologies like Amazon Web Services and Terraform
  • Extensive experience working with Linux containers, schedulers and surrounding tools such as Docker
  • Expertise in creating automated CI/CD Pipelines with tools such as Jenkins and Github Actions
  • Proficiency with one or more scripting languages (Ruby, Python, or similar)
  • Database administration experience (PostGres preferred)
  • At this time, we are unable to sponsor employment visas.

Oh, and don't worry, we've got you covered.
Being in the insurance industry, we recognize the importance of comprehensive benefits for you and your family. That’s why we provide a variety of options and coverage levels to customize a plan that fits your needs. These are just some of the benefits and perks we offer: 
Medical
Dental
Vision
Commuter Benefit Plans
Flexible PTO
Flex Spending Accounts
401k
Parental Leave
Disability Insurance
Life Insurance 
Onsite gym membership - after we return to the office

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Technology we use

  • Engineering
    • JavascriptLanguages
    • PythonLanguages
    • RLanguages
    • RubyLanguages
    • SqlLanguages
    • TypescriptLanguages
    • jQueryLibraries
    • Ruby on RailsFrameworks
    • PostgreSQLDatabases
    • RedisDatabases
    • Red ShiftDatabases

Location

Directly off of the Monroe Blue and Red Line stop, our office sits in the heart of the loop, with quick access to Millennium Park.

An Insider's view of Kin Insurance

What’s the vibe like in the office?

This company has inclusiveness that transcends all demographics. I love getting up every morning and walking through the doors at Kin! There is a vibe on the floor that makes a traditionally stuffy industry feel like we are changing the world!

Howard

Claims Team Lead

What does your typical day look like?

I start off my day with a mandatory fresh pot of coffee because Richard runs on Dunkin. After clocking in for showtime, I check in with my team for some positive energy and goal setting for the day. I start with reaching out to my hottest clients and work my way down to those that still need some time to. While working with older clients, I concurr

Richard Smith

Sales Consultant

How does the company support your career growth?

Kin takes pride in its employees and provides opportunities for them to grow their skill set. At a fast-paced start-up, there are limitless opportunities to grab ahold of. If something interests you, you can dig in and run with it.

I started my career at Kin in sales and jumped at an opportunity to work on compliance-related projects, which result

Holly Heitman

Product Manager

How do you make yourself accessible to the rest of the team?

In fast-moving startups, time is limited, but leadership should never be an afterthought. We create a culture where we share ideas at weekly all-hands, daily huddles, and over ping pong. I make myself available by moving my desk often and with formal one-on-ones with my team. The best ideas and vision come from the team collectively, not executives

Jamie

COO

What makes someone successful on your team?

Ultimately, to be successful on a team you first need to know how to be a good team player. It is my belief that good team players are full of positive energy and enthusiasm, regardless of the situation. I’m an optimistic thinking individual who is always thinking about the best possible outcome of every interaction. It is my nature to focus on the

Jorge Ortiz

Sales Consultant

What are Kin Insurance Perks + Benefits

Culture
Friends outside of work
Eat lunch together
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Pair programming
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Onsite Gym
Team workouts
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
We provide up to 12 weeks of parental leave for the primary caretaker. Kin also provides 12 weeks of leave for the secondary caretaker.
Return-to-work program post parental leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Snacks!
Some Meals Provided
Happy Hours
Recreational Clubs
Fitness Subsidies
For our Chicago employees, we have an onsite gym
Professional Development Benefits
Job Training & Conferences
Lunch and learns
Cross functional training encouraged
Promote from within
Time allotted for learning
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