Yello
Chicago, IL

Site Reliability Engineer

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About The Role

The Site Reliability Engineer is responsible for the support and maintenance of our SAAS platforms. This position will help Yello scale our cloud infrastructure, all while increasing efficiency, speed of delivery, and reliability at every level of service.  For this role, solutions are code-based, priorities are automation-centric, and focused on building Yello’s data-driven, secure infrastructure. This role will enhance the availability of all of our services and increasing our security initiatives. In all, this role will be supporting our team’s development, pre-production and production environment with expertise in system scalability. 

How You'll Make An Impact

  • Proactively improve key application metrics, such as up-time, application performance, time to issue resolution, time spent resolving incidents and other key operational SLAs
  • Investigate and resolve complex and multifaceted issues, spanning the entire technology stack, which require effective collaboration across team and technology boundaries
  • Operate as primary point of contact for production incidents, perform root cause analysis, identify and resolve underlying problem patterns, while driving to develop automated and self-healing solutions.
  • Drive continuous improvement to supported applications, in areas such as monitoring, operational task automation, continuous integration, deployments and performance tuning
  • Collaborate and coordinate with software engineering and product management teams to improve operability and supportability of critical customer facing SaaS applications (DevOps)
  • Maintain up-to-date documentation on deployments, processes and standard operating procedures/run-books

What We're Looking For

  • BA or BS in a technical discipline or equivalent work experience
  • 3+ years experience as an engineer supporting a high transaction volume cloud infrastructure
  • Experience with Linux system administration
  • Experience managing and deploying Elasticsearch clusters
  • Intermediate to advanced level database experience with indexes, queries, joins, etc. 
  • Experience scripting in any open source language, Python or Ruby preferred
  • Strong understanding of AWS (VPC, EC2, RDS, S3, ElasticCache) and cloud resources.  Experience monitoring, alerting, and configuring these resources.
  • Securing and hardening cloud resources and Linux systems
  • This role frequently communicates/interacts with individuals, must have strong written and oral communication skills
  • Must be able to sit or stand for continuous periods of time 
  • Yello reserves the right to assign or reassign the responsibilities and requirements to this job at any time 

Additional Information

We are the trailblazers in our space and we continually strive to learn and grow, but there is always time to celebrate a colleague's birthday or a recent success. We dress casually, have one of the best views in the city and the whole team sports Apple laptops. Our CEO Jason Weingarten and President Dan Bartfield always have their office doors open. And with opportunities for professional advancement, medical, dental and vision insurance, and a 401K match – Yello has you covered.

  • Yello is an Equal Opportunity Employer. All applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
  • Candidates local to Chicago are preferred.
  • You must be authorized to work in the United States.
  • Must be able to sit or stand for continuous periods of time.
  • This role frequently communicates/interacts with individuals, must have strong written and oral communication skills.
  • Yello reserves the right to assign or reassign the responsibilities and requirements to this job at any time.
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What are Yello Perks + Benefits

Yello Benefits Overview

Health
Wellness
Financial
Giving
We've got you covered!

Culture
Volunteer in local community
Partners with nonprofits
Open door policy
Pair programming
Open office floor plan
Flexible work schedule
Remote work program
Diversity
Mandated unconscious bias training
Diversity employee resource groups
DEI Council Women@Yello YelloPride YelloBrigade
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Company sponsored short-term disability insurance covers 100% of annual salary for up to 13 weeks.
Dental insurance
Vision insurance
Health insurance
Life insurance
Company sponsored life insurance is equal to 1 times an employee's annual salary.
Wellness programs
Mental health benefits
Financial & Retirement
401(K)
401(K) matching
Yello provides employees with a 401(k) matching plan managed by John Hancock. We match 3% of contributions with a 4-year vesting schedule.
Company equity
Yello offers equity to employees at their 1 year anniversary.
Performance bonus
Yello's performance bonus is an annual bonus of up to 10% of an employee's base salary. Payout is based on company and individual performance.
Charitable contribution matching
While we don't match yet, we value giving back to causes that create a positive social impact. Through Percent Pledge, we help employees seamlessly give monthly to their favorite causes
Child Care & Parental Leave Benefits
Childcare benefits
Generous parental leave
Family medical leave
Vacation & Time Off Benefits
Unlimited vacation policy
Generous PTO
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Company-sponsored outings
Free snacks and drinks
Some meals provided
Company-sponsored happy hours
Recreational clubs
Fitness stipend
Home-office stipend for remote employees
Onsite gym
Professional Development Benefits
Job training & conferences
Yello offers employees professional development opportunities like the ability to attend job-related conferences and seminars.
Tuition reimbursement
Lunch and learns
Yello hosts lunch and learn meetings twice per month.
Promote from within
Continuing education available during work hours
Yello has a 'Learning Day' every 2 weeks on Friday to allow employees to set aside half a day for learning of any kind.
Online course subscriptions available

Additional Perks + Benefits

Yello is dedicated to supporting career progression through professional development opportunities, mentorship and continued education. We offer student loan repayment plan and a 529 plan contributions through BenefitEd to help support your financial health. There is a monthly fitness reimbursement for your physical health, and quarterly volunteering opportunities to give you a chance to give back while you connect with coworkers.

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