Site Reliability Engineering Manager
About Us
Pangea offers a smarter way for people to move money around the world to friends and family. Founded in 2012, Pangea started with a mission to revolutionize the remittance industry by providing customers a powerful, easy-to-use mobile application to send money internationally. Since then, we have grown to offer additional products and services to help underbanked immigrants gain financial independence.
Pangea operates as an independent subsidiary under Enova International (NYSE: ENVA). Also headquartered in Chicago, Enova is a leading financial technology company offering accessible credit to millions of customers. Together, Pangea and Enova are on a mission to help hardworking people get access to fair financial services.
As Pangeans, we value introspection, accountability, empowerment, excellence, and above all, kindness. We believe in a fierce dedication to customer experience. We know that diversity is the key to innovation and creativity. If you have a growth mindset and you thrive under pressure, you’re a great fit for our team!
About the role
At Pangea Money Transfer, we are dedicated to building the world’s best platform for consumers to transfer money internationally by reducing the cost and pain points of money transfer while maintaining high reliability and security standards.
We are looking for a site reliability engineer to monitor and to automate operational aspects of the Pangea platform. Our platform includes a set of native iOS, Android and Web apps and a set of API microservices built using multiple languages, primarily hosted on AWS.
If you have an entrepreneurial passion, are motivated by supporting successful products and learning new technologies and systems, then we want to talk to you!
As Site Reliability Engineering Manager you’ll get to:
- Manage the reliability and availability of our production platform.
- Manage a support team that provides 24x7 incident response.
- Define and maintain service level indicators and objectives.
- Define and monitor production metrics and alert thresholds.
- Troubleshoot production issues and contribute to improving platform reliability.
- Define and maintain standardized runbooks and tools to prepare for future incidents.
- Communicate with internal support and engineering teams and external partners to resolve production issues.
- Drive incident post mortems and reviews.
The ideal candidate will have:
- BS or MS degree in computer science or a related degree.
- 4+ years of experience managing a production environment.
- Strong problem-solving and analytical skills.
- Established experience with site reliability engineering concepts.
- Good technical communication skills.
- Experience troubleshooting with third-party platforms and APIs.
- Experience with AWS.
- Familiarity with SQL databases.
Pangea is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.