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Software Administor II, ServiceNow

| Chicago

SERVICENOW ADMINISTRATOR II

The ServiceNow Administrator will be responsible for key activities in ServiceNow that will help shape the long term vision at Grainger. We are looking for a Candidate that can leverage ServiceNow development and work with key business stakeholders to develop enterprise business solutions for our internal customers aligning to Service Management best practices. This position will support the development and configuration of a variety of areas including, but not limited to, Service portal, Change, Problem, Incident, Service Catalog, Knowledge, Release/SLDC, Asset Management, Configuration Management (CMDB), PPM, Time Cards, Mobility and Reporting.

BASIC FUNCTION:

The Software Administrator II, ServiceNow is responsible for:

  • Designing, developing, configuring, testing, deploying and supporting solutions for the ServiceNow platform.
  • Creating Service Catalog forms, managing workflows, developing integrations with external systems, implementing security (including Access Control Lists).
  • Administration of a ServiceNow instances including the maintenance of user and groups, modification of workflow, business rules, UI actions, UI Policies, ACLs, dictionary entries, catalog items and updates of all other existing solutions requiring revisions.
  • Design and development /configuration of workflows, forms, scripts and underlying logic.
  • Create technical documentation, including design, security and accreditation documentation.
  • Drive automation of business processes.
  • General support, administration and maintenance of ServiceNow platform and associated applications.
  • Coordinate ServiceNow platform upgrades
  • Use MID servers, web services, email and other relevant technology to integrate tools with the ServiceNow Platform.

REQUIRED:

  • Bachelor’s degree in Computer Science, Information Systems or equivalent.
  • 3+ years ServiceNow administration and development.
  • ServiceNow certified Administrator preferred, or equivalent experience.
  • ServiceNow Developer or Implementation Certification a plus.
  • Extensive knowledge of ServiceNow customization, scripting required.
  • Experience with Web technologies (XML, HTML, CSS, Angular JS, Javascript, Web Services).
  • Understanding of some or all of the following areas of ServiceNow: Workflow editing, Reporting, Update Sets, Glide Records, ACLs, System Properties, Orchestration/MID Server and Service Portal.
  • Working knowledge of relationship databases.
  • Performance Analytics, Project Portfolio Management, ITSM and ITOM experience are a plus.
  • Advanced ITIL certifications a plus.
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Technology we use

  • Engineering
    • GolangLanguages
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • SqlLanguages
    • jQueryLibraries
    • jQuery UILibraries
    • ReactLibraries
    • AngularJSFrameworks
    • Backbone.jsFrameworks
    • HadoopFrameworks
    • Node.jsFrameworks
    • SpringFrameworks
    • CassandraDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • Neo4jDatabases
    • OracleDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • SAP HANADatabases
    • TeradataDatabases

Location

The Ogilvie Train Station has its perks with metra in building and 5 blocks to the L. You can get to the French Market without stepping outside.

What are Grainger Perks + Benefits

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Onsite Gym
Onsite gyms available in various facilities including corporate HQ and some field offices.
Retirement & Stock Options Benefits
401(K)
The company contributes 3% to a 401(k) Plan each pay period as part of an annual Profit Sharing contribution up to a 12% total target if goals are met. Eligibility requirements apply.
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Adoption Assistance
Grainger supports team members and their families who are in the process of adopting by reimbursing up to $6,000 per adoption for eligible expenses.
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Beverages and coffee on demand in our downtown locations.
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
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