If you are a current Motorola Solutions employee, please click this link to apply through your Workday account.Company Overview
Motorola Solutions is there for our customers when everything is on the line. In extreme moments — when a hurricane lands or when a fire breaks out. And in everyday moments — when a package arrives just in time for the holiday or when a child doesn’t miss the school bus home.
We unify voice, data, video and analytics in one integrated ecosystem to enable individuals, businesses and communities to work together in more powerful ways. To help people make better decisions, act confidently and be their best in the moments that matter. Bring your passion, potential and talents to Motorola Solutions and connect with a career that matters.
Department OverviewOur IT organization has a critical role in driving extraordinary business results. Through a strong partnership with other areas of our business, we bring innovative thinking to every conversation and deliver with integrity. We’re looking for people who bring great ideas and who make our partners’ ideas better. Intellectually curious advisors (not order takers) who focus on outcomes to creatively solve business problems. People who not only embrace change, but who accelerate it.
The Chatbot lead is accountable for leading the enterprise chatbot platform and plays a crucial role in driving the strategies and laying down the road map to optimize the space while meeting the business needs. This lead role requires collaboration with business to understand their needs and scale up the platform accordingly. No leader stands alone, and this role also involves close collaboration with peers to deliver on breakthrough ideas to develop the best in class solution which can be scalable, agile and resilient.
Scope of Responsibilities/Expectations:
Analyze, understand business requirements by collaborating with the functional stakeholders and document the technical requirements for the chatbots platform
Develop technical solutions that would cater to the business needs
Design a scalable architecture and platform agnostic solutions which can be easily be integrated with our enterprise applications
Create strategies and roadmaps to define the future by adopting to industry standards
Think out of the box and enable innovative solutions that can automate business processes through chatbot platform
Define guidelines and frameworks to standardize the deployment strategy which also ensures a consistent user experience across different bot channels
Foster the Agile DevOps culture through the latest toolset to improve the quality of the deliverables by automating the end to end testing
Manage day-to-day efforts towards project accomplishments
Strong expertise in designing applications on a large scale and with low latency
Professional experience in building production ready code in Python by consuming RESTful APIs and deliver serverless solutions
Hands on with AWS cloud services is a must - Lambda, SNS, RDS, etc
Good understanding of chatbot frameworks and NLP concepts
Must be familiar with agile methodologies and the usage of the tools JIRA, Bitbucket.
Good understanding of API gateways and integration with REST APIs.
Proficient in any of the database query languages like Oracle PL/SQL, MySQL
Familiarity with AI Natural Language Processing(NLP) services like IBM Watson assistant, Watson discovery, etc
Passionate about customer satisfaction and the business value realization
Ability to work within project timelines
Deliver outcomes with a little supervision, must be a self-starter and self-motivator
Proactive approach and enthusiasm for problem identification and solving
Ability to think strategically and suggest creative solutions
Ability to synthesize complex requirements into simple business practices
Flexible and able to adapt to changing priorities
Must be a good communicator and collaborator with stakeholders
Must be able to coordinate with other teams.
Must be able to think innovative solutions
This role can be remote anywhere in the US
Bachelor’s degree in Computer Science (or related field) with 3+ years of relevant experience or a Master’s degree in Computer Science (or related field) with 1+ years of experience.
Motorola Solutions is a U.S. Federal contractor and must comply with the recent U.S. Government Executive Order requiring that Federal contractors ensure that their U.S. employees are fully vaccinated against COVID-19 by January 4, 2022. Accordingly, Motorola Solutions requires all US employees, even those working from home, to be fully vaccinated unless entitled to a reasonable accommodation based on a qualified medical condition or religious belief.
If you are unable to be fully vaccinated due to a qualified medical condition or religious belief, you will be required to apply for a reasonable accommodation prior to moving forward with the recruitment process. As a part of this process you will be required to provide information or documentation about the reason you cannot be vaccinated. If your request for an accommodation is not approved, an offer for employment will not be made.
Referral Payment PlanYes
Our U.S. Benefits include:
- Incentive Bonus Plans
- Medical, Dental, Vision benefits effective Day 1
- 401K with Company Match and Day 1 vesting
- 9 Paid Holidays
- Generous Paid Time Off Packages
- Employee Stock Purchase Plan
- Paid Parental & Family Leave
- and more!
Motorola Solutions is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran's status, or, any other protected characteristic.