Showpad
Showpad helps prepare sellers, engage buyers, and optimize performance with insights.
Chicago, IL

Software Implementation Engineer at Showpad

| Chicago
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About Showpad

Showpad is the leading sales enablement platform for the modern seller. Showpad’s all-in-one platform empowers sales and marketing teams to engage buyers through industry-leading training and coaching software and innovative sales content and engagement solutions.

At Showpad, personalities and cultures connect across oceans to create something extraordinary. As a top 10 software company in the Inc. 5,000 Europe list, Showpad is changing the game when it comes to sales enablement. Our employees create the engagement and impact that drives our success as we expand globally.

In the morning, we’re drinking San Francisco cold brew coffee with a side of Portland doughnuts – English scones for afternoon tea, and in the evening we’re toasting success with Belgian tripel Westmalle to a Chicago house tune.

 
About the position
 

As a Software Implementation Engineer, you will have the responsibility of helping out a wide range of customers worldwide. You will assist customers and team members with implementing Showpad’s technical features in the onboarding process making their Showpad project a success from the start.

Successful customers are our number one priority. As a Software Implementation Engineer on our Professional Services team, you will affect our customer’s success, both with Showpad and in their business.

Qualifications

What we are looking for

  • You have excellent software and internet technology skills. Learning new technologies and better ways of working is your passion
  • Proficient knowledge of REST API / SDK frameworks. Knowledge of web application development is a plus
  • You know your way around cloud architectures such as AWS
  • Installing & maintaining additional software packages (on premise or cloud) mostly Microsoft related are part of your comfort zone.
  • Knowledge of connecting to IDPs using SAML2.0 or OpenID
  • Strong project management and organizational management skills
  • Excellent written and verbal communications skills in English
  • You feel comfortable communicating with customers
  • Comfortable to work in a team environment
  • Excellent troubleshooting, problem solving and risk management skills
  • Self-Starter, challenger, strategic planner, analytical thinker

A day in the life of a Software Implementation Engineer

  • Engage in deployment tracks together with the other members of the Professional Services team owning the technical aspects around the Showpad solution and customer’s eco-system.
  • You’re the go-to person within the team for all things technical. Create and maintain documentation and training courses related to your focus area in order to uplevel team knowledge
  • Team up with integration and/or content partners around custom implementations. Provide training, advice and best practices while scoping or implementing custom projects
  • Team up with PS leadership and solution engineers, scoping custom implementations during the customer’s sales cycle
  • Understand and own all technical features to the bone
  • Work closely with the Product and Sales enablement on new releases of technical features
  • Work closely with engineers in other departments such as pre-sales & support on a global level.
  • Manage customer escalations. Work closely with Support, Engineering and Product in resolving product related implementation issues
  • Help develop tools to enhance implementation efficiency of the Showpad solution and team

Nice Extras

  • Experience with a variety of media assets and file formats (preferably in a support setting)
  • Experience with SaaS project implementation
  • Knowledge of ECM, ERP, PIM systems include their data model and API/SDK features
  • Knowledge of EMM systems and their security requirements

What you can expect from Showpad

Focus on Impact and Growth

We are building the future in sales and marketing where every sales person is successful. As an international scale-up, we aim for yearly double digit growth that opens many opportunities. We want people who thrive in a fast-paced, performance-driven company, who are not afraid to stretch themselves in a fun environment, and focus on impact and growth.

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Where we are

Centrally located in the Loop and easily accessible for all commuters with tons of options for lunch.

Technology we use

  • Sales & Marketing
    • WordpressCMS
    • SalesforceCRM
    • MarketoLead Gen
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What are Showpad Perks + Benefits

Culture
Volunteer in local community
Partners with Nonprofits
Eat lunch together
Intracompany committees
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Unconscious bias training
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Team workouts
Retirement & Stock Options Benefits
401(K)
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Recreational Clubs
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Lunch and learns
Cross functional training encouraged
Promote from within
Customized development tracks

An Insider's view of Showpad

What’s the vibe like in the office?

The vibe in our Chicago office is unlike any other startup I've ever been a part of. Everyone is smart, humble and effective. Even though we are all busy, everyone is always willing to offer help or guidance - even if it outside of their wheelhouse. We all genuinely enjoy each other's company and want to see our teammates succeed.

Grace

Operations Manager

How does the company support your career growth?

Showpad does a great job communicating about open opportunities across the organization. Even more importantly, they're willing to work with you to find the right fit for your skills and your career goals. Showpad sets you up for success and that's what sets Showpad apart. They care about your career path as much as you do!

Dustin

Associate Solutions Engineer

What is your vision for the company?

At Showpad, we know that the best buyer experience wins. Our mission is to empower sales and marketing to sell the way buyers actually want to buy.

Louis

President & Chief Product Officer

Showpad Careers in Chicago
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The Director, Solution Engineering, US is responsible for actively driving and managing the technology evaluation stage of the sales process, working in conjunction with the sales team as the key technical advisor and product advocate for our Showpad solution and leading a team of Solution Engineers in the US.  You articulate technology and product positioning to both business and technical users, respond to technical sections of RFPs, and develop a deep level of expertise of specific industries, customers, and solutions. You also serve as a conduit between prospects/customers and product development for product enhancements. You excel at establishing and maintaining strong relationships throughout the sales cycle via web conference and face-to-face meetings.

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As an Account Executive you will play an essential role in Showpad as you will have a massive impact on its growth. Our sales team shares the Showpad success story with organizations around the world and helps them understand the value Showpad offers to align Sales and Marketing. With an extra Account Executive, Showpad can grow even faster and stronger!