Company Description

Daxko powers health & wellness throughout the world. Every day our team members focus their passion and expertise in helping health & wellness facilities operate efficiently and engage their members.

Whether a neighborhood yoga studio, a national franchise with locations in every city, a YMCA or JCC--and every type of organization in between--we build solutions that make every aspect of running and being a member of a health and wellness organization easier and delightful. 

Job Description

As a Club Automation Software Trainer, you will be tasked with teaching our customers how to use our top-notch software solutions. To be successful in this role, you will need excellent customer service, great communication skills, a ‘whatever it takes’ work ethic, superb motivation and plenty of patience. 

The Software Trainer reports to the Training Team Lead.

Note: this position is open to remote.

 What you'll be responsible for...

• Executing successful training to a diverse set of customers
• Participating as a primary trainer on Tier 1 and Tier 2 customer go-lives
• Receiving great customer feedback via post-go-live surveys
• Demonstrating knowledge on Club Automation software
• Assisting with special projects including Process improvement and Documentation
• 75% Travel Required

Qualifications

• Excellent interpersonal and communication skills
• Excellent computer skills
• Create, build, and maintain relationships and rapport with clients
• Identify problems and information to develop options and implement solutions
• Able to maintain professionalism and act with integrity
• Ability to work independently; take initiative; self-direct in order to balance and prioritize requests
• Ability to balance stressful situations or dissatisfied customers
• Train and teach others how to use product(s)
• Excellent organizational skills and attention to detail
• Ability to learn and understand the Adult Learning Theory and training principles
• High school diploma or equivalent
• One (1) to three (3) years related experience required

Additional Information

Daxko is dedicated to pursuing and hiring a diverse workforce. We are committed to diversity in the broadest sense, including thought and perspective, age, ability, nationality, ethnicity, orientation, and gender. The skills, perspectives, ideas, and experiences of all of our team members contribute to the vitality and success of our purpose and values.

We truly care for our team members, and this is reflected through our offices, benefits, and great perks. Some of our favorites include: 

• Flexible paid time off 
• Affordable health insurance options
• 8 paid holidays + 1 floating holiday
• Monthly fitness reimbursement
• 401(k) matching
• Casual work environment
• Plenty of free food and caffeine

All your information will be kept confidential according to EEO guidelines.