Solutions Architect

| Chicago
About Returnly
At Returnly we help merchants turn product returns into new revenue streams. We’re are a financial technology services company that builds award-winning products that drive repurchase behavior and customer loyalty. Backed by smart money VCs in Fintech, we are one of the most well-funded startups in the San Francisco Bay Area. Our mission is to de-risk online commerce and we’re building a team of amazingly talented people to help us do it.
About the role
At Returnly, we value you as a whole person. We care about the skillset you bring to the table, but more importantly, we care about the kind of person you are, and the culture and attitude you bring to the table. As a Solutions Architect, you will design integration paths that will serve millions of shoppers around the world with a more delightful post-purchase experience. You will find success in this role if you are a technical leader who has tackled a variety of integration and middleware-specific problems.

What you'll be doing

  • As Returnly’s first Solutions Architect, you will be responsible for leading post-sales integration work for the onboarding team
  • Partner closely with Onboarding Project Managers to provide technical leadership & guidance to Returnly’s most sophisticated customers
  • Work directly with customers to take their specific business requirements and design integration paths that support their use case
  • Design customer-facing documentation and technical project plans to drive urgency into onboarding engagements
  • Be an ambassador for your customers: Write feature request and bug tickets that support their long-term success on Returnly’s platform
  • Provide technical and skills development guidance/mentorship to your teammates; level up those around you
  • Work cross-functionally with Returnly’s Product, Engineering, & Go-To-Market teams to align the company on integration strategy

About you

  • A Bachelor's degree in Computer Science (or equivalent experience)
  • 5+ years of relevant industry experience; proficient in at least one scripting language (Python, Java, JavaScript, Ruby, etc.)
  • Ability to lead and facilitate technical meetings, workshops, & presentations in front of a range of audiences (from executives to development teams)
  • Strong interpersonal and communication skills that allow you to match technical complexity with the appropriate audience
  • Must have exposure to the ecommerce technology landscape (OMS, 3PL, ERP, WMS, etc.)
  • A proven track record of delivering enterprise-level integration projects on budget and on time.
  • Deep knowledge of various application integration approaches such as ETL and ESB
  • Familiarity with waterfall and Agile (Scrum, Kanban, etc) methodologies and the implications of development cycles on project delivery dates
  • Excellent knowledge of web technologies and SOAP/REST best-practices
  • Experience with at least one ecommerce platform such as Shopify, Salesforce Commerce Cloud, Magento, etc.
  • Working knowledge of client-side technologies (HTML, CSS, JavaScript)
  • Prior startup experience a big plus

Our values
Diversity
We are diverse, independent thinkers and still one team with one mission
Openness and empathy
We learn and grow by listening to our customers and each other
Integrity
We always do what’s right for our customers, Returnly and ourselves - in that order.
Team
EQ is as important as IQ. We make time to help each other out.
Commitment
We are curious and fearless. We own risk, outcomes and everything in between.
We really love hearing from you, but before applying please check the following...
Read the values section above carefully and ask yourself if this is a good match for you personally. We want you to be an ambassador of these values!
Do you have all the skills required for this role? Can you demonstrate them? Be realistic - we will only consider applications that demonstrate relevant skills or the potential to match these role requirements.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • GolangLanguages
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PythonLanguages
    • RubyLanguages
    • SqlLanguages
    • AngularJSFrameworks
    • FlaskFrameworks
    • Ruby on RailsFrameworks
    • SpringFrameworks
    • MemcachedDatabases
    • MySQLDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • Google AnalyticsAnalytics
    • MixpanelAnalytics
    • InVisionDesign
    • SketchDesign
    • AsanaManagement
    • ConfluenceManagement
    • JIRAManagement
    • HubSpotCRM
    • IntercomCRM
    • SalesforceCRM
    • IntercomEmail
    • MandrillEmail
    • HubSpotLead Gen

Location

Right in the heart of it all. Conveniently located above the Lake/Clark L Stop and a ten-minute walk from Ogilvie Station.

An Insider's view of Returnly

What’s the vibe like in the office?

The Returnly office vibe is equal parts focused and collaborative. Our open office environment creates for some stimulating conversation and help is always easy to find. Also, our snacks cabinet/fridge is always fully stocked and the team Spotify playlist brings an eclectic mix of personalities together!

Cody

SMB Account Executive

How has your career grown since starting at the company?

I have been promoted two times since starting at Returnly as a Sales Development Representative. As Returnly continues to grow, so does my career. During weekly one on one meetings with my manager we focus on developing new skills that will help me reach my career goals. Returnly is a team first company, but individual growth is a close second.

Tony

Corporate Partner Manager

How do your team's ideas influence the company's direction?

I have always been a believer that the best ideas are found by pulling small nuggets of brilliance out of many different ideas. I try to foster an atmosphere that ensures that every voice is heard through committees to foster change, with the hope that our collective voices will yield nuggets that allow truly great ideas to take flight.

Aaron

Head of Sales

What are Returnly Perks + Benefits

Culture
Eat lunch together
Intracompany committees
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Retirement & Stock Options Benefits
401(K)
Company Equity
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Perks & Discounts
Casual Dress
Commuter Benefits
Some Meals Provided
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