As Solutions Engineer, you will be responsible for representing Phenix products and solutions to customers and prospective customers, while also gathering requirements regarding intended deployment. Primarily this role is expected to support Sales efforts. Additional responsibilities of this role include providing guidance to Product on features and enhancements, developing examples and demonstrations of Phenix technology, and working on internal tools and documentation of the Solutions Engineering team. This is a hands-on role with the expectation that you can demonstrate by doing. Deploying software, editing configuration files, analyzing logs, diagnosing issues, developing procedures are all skills that will be called upon regularly. This role requires a proven ability to work in the dynamic startup environment where the product, documentation, processes and work-flow may be evolving.

We Are Looking For Someone Who:

• Has a proven ability in technical Sales with the ability to work closely with an Account Executive to drive deals to close
• Is technically fluent and can participate in technical and architectural discussions
• Has a skill set that includes System Administration, Networking, Solution Design
• Thrives in a fast-paced startup environment
• Is an effective communicator of complex technical concepts to audiences at multiple skill levels

Responsibilities:

• Present to prospective clients Phenix technology, providing an explanation of the proposed integration
• Creates a Customer Architecture documenting the details of the planned deployment
• Supports prospects in trialing the solution, providing guidance and resolving issues.
• Documents prospect requests for new or additional features or functionality to be communicated to Product

Requirements:

• MS/BS. Technical degree preferred or commensurate experience
• 4+ years of pre-Sales technical experience
• Experience with online video streaming technologies including WebRTC, HLS, DASH.
• Knowledgeable of programming/scripting languages such as: Python, node js, javascript, shell scripting
• Effective communicator both verbally and in writing.
• Familiarity with HTTP, REST, HTML5, one or more media streaming protocols

Bonus Points:

• Mobile device experience

Perks:

• Competitive benefits package
• Collaborating with and learning from a world class team of business professionals and technologists
• Working with a global and diverse customer base