What we are looking for:

Solutions Engineers at CityBase are responsible for ensuring our products are implemented successfully with our clients.  Working alongside our Project Managers, the Solutions Engineer (SE) is part of the client facing project team for each of our implementations.  During an implementation, the SE works with clients to determine how to best configure our solutions to meet our clients needs. 

Responsibilities:

• Ensure successful Project Discovery. Work with the CityBase Project Manager to ensure all requirements gathering is done in a consistent and efficient manner.  Responsible for verifying the technical aspects of Discovery so that the build/configuration build can begin.
• Business Analyst for system Integrations. Responsible for analyzing external systems to determine how that data can be used by our systems.  Integrations will be built by our software engineers so this responsibility also includes writing tickets/user stories for developers.
• Configure our solutions. Using the requirements gathered in Discovery, configure our systems to meet the client’s requirements.  Our approach is for Solutions Engineers to take the configurations as far as they can without needing a developer.  We support this process by creating and maintaining step by step documentation on how our systems can be configured.
• Facilitate User Acceptance Testing. Given the completed integrations and configured products, ensure the end to end solution works and is available in a test environment.  Create test scripts for our clients and help them complete their User Acceptance Testing using those test scripts.
• Process Improvement. Work cross functionally and with other Solutions Engineers to identify opportunities for improvement which can be achieved by better documentation, better technology or different approaches. 
• Contribute to Projects alongside other Solutions Engineers. Based on our backlog and priorities, join projects where other Solutions Engineers are assigned to assist with the configuration associated with the project. 
• Ongoing Client Support.  As production issues arise, you are happy to support your teammates to research and resolve the issue to the satisfaction of our clients. 

Qualifications:

• Minimum 2+ years experience in a technology company and demonstrable success working in a customer-facing role
• Comfortable working with customers and presenting solutions via software demonstrations
• Excellent verbal and written communication skills with experience of working with remote teams.
• Hands-on, technical problem solver
• Familiarity with REST/SOAP APIs, XML and JSON a plus
• Experience with SQL a plus
• Knowledge of languages such as Javascript, Ruby, Elixir, Python a plus

Benefits

• Comprehensive benefits package including health, dental, vision, 401(k) (currently no match)
• Flexible Spending Account, Dependent Flexible Spending Account, Pre-tax Commuter Program, company-paid short-term and long-term disability and life insurance
• Unlimited PTO
• Paid parental leave

About CityBase:

At its best, local government is a unifying force with the power to dramatically improve lives. Govtech-company CityBase is helping smart people build intelligent government, working with cities, counties, utilities, and states to create a place as dynamic as the people who live in it, work in it, and contribute to it. Accessible and responsive, adaptive and efficient, our cloud-based platform is digitizing the city-hall experience and impacting constituents nationwide.