Are you ready to transform an industry? At Centro we are building a comprehensive tech platform that radically increases efficiencies and impact across businesses, teams, and campaigns. Our clients can run all their digital business through Basis, with robust business intelligence, workflow automation, search and social integrations, and the number one rated DSP.
We’re taking the digital advertising world by storm and are proud to be headquartered in the rapidly growing tech hub of Chicago, with offices that span across the United States, Canada, Mexico, and London. Join us in our mission to improve the lives of everyone working in the industry!
WHY WORK WITH US?
At Centro, we believe that lasting success is achieved through continual dedication to the growth and well-being of the individual. Our people are the core of what makes Centro unique. Driven by the Centro Manifesto and our guiding principles, we look to hire the best and brightest minds—curious, passionate learners who are driven to create impact.
We are committed to building a culture of highly motivated individuals who create a positive and supportive environment together. When we work hard, stay focused, and act in service to others, we believe that anything is possible. Come grow with us!
ABOUT THE PRODUCT AND ENGINEERING TEAM
Thanks for checking out Centro and specifically the Senior Production Operations Engineer role. My name is Jeff and I’m the hiring manager for the position. Centro has always been about making people’s lives better – from our employees to our clients. This is exactly what the production operations team tries to do for our software engineers! We work hard to keep our developers productive through tooling, automation and safe visibility into the production environment. We’re in the process of a DevOps transformation. Centro is further along than some companies but not as far along as we’d like to be. I’d really like your help in getting us further down the DevOps path.
ABOUT THE ROLE
The Production operations team is responsible for all product related infrastructure. We think it’s important that a single team manages the entire life-cycle of infrastructure from development to production. This helps us create reproducible environments with very little variance as code moves through the various environments on its way to production. As a member of the team you’ll be responsible for helping us maintain and improve that infrastructure. One of the ways we improve is by automating as much as possible. As a manager, I track the amount of TOIL work the team is doing and try to keep it below 20% of all ticket volume. (And we try to reduce that percentage limit every quarter as well) This keeps us away from busy work and instead focusing on interesting problems. You’ll probably spend more time in a code editor than a Bash shell.
You’ll also work with developers on a variety of tasks from troubleshooting production issues, to aiding in design decisions for new features and services. We tend to also lead the discussions around monitoring. You’ll work with development teams to help coach them on the kind of metrics we need, building actionable alerts and visualizing these metrics in a dashboard. These conversations usually go pretty smoothly, but sometimes there might be a disagreement. Being comfortable providing input and supplying supporting arguments is a necessary skill to be successful in this position. We like strong opinions, loosely held.
-Enables CI and CD through development of appropriate tools and infrastructure.
-Participates in technical discussions, provides insights based upon past experience and implements the best solutions.
-Works across application stack to move software to production, as needed.
-Develops monitoring solutions, which alert the team of potential issues.
-Develops self-service solutions to help increase productivity and reduce unnecessary roadblocks.
-Helps resolve technical issues in production and other environments, which are critical to business needs.
We put a big emphasis on empathy at Centro. You must be able to place yourself in someone else’s shoes and see things from their perspective. We don’t blame people; we blame systems. We don’t say “why did John do X?” we say, “If John shouldn’t have done X, why did the system let him do it?” You won’t be successful if you can’t learn to think in those terms. It’s a muscle that requires constant exercising.
Coding is a must. You don’t have to be the most prolific programmer ever, but you need to be comfortable solving programming problems on your own as well as having an interest in improving your craft. We use Python for infrastructure related code, but experience with any object-oriented language is fine. If you have the concepts down, we don’t mind you learning the syntactical sugar.
Speaking of which, you must have the capacity for self-learning. There’s constantly new technology we’re evaluating and implementing, and paid classroom training isn’t always an option for us. You must feel comfortable experimenting, reading and learning on your own. We make time during the workday for this type of learning, so don’t worry about being up all night on your days off. When there’s a new technology to learn, a ticket goes in the work queue and we treat it like any other piece of work.
Experience with a public or private cloud is strongly preferred. Our work has us always thinking about ephemerality, how to avoid state and how to scale, recover automatically. We use private/public cloud experience as a proxy for understanding this type of behavior.
Those are the strong requirements. Where we’re weak as a team is in the areas of networking and database administration. While we’re not novices, anyone with experience in Postgres or advanced networking would be a really big boon to the team!
-Self-driven and takes ownership very seriously
-A mindset for automation
-4+ years of experience with an object-oriented language is a must
-4+ years of experience in a public or private cloud preferred
-Familiarity with Terraform is a plus
-Experience with Service Discovery is a plus
-Knowledge of development tool creation and application architecture design
-2+ years of experience with continuous integration tools like Jenkins, Bamboo
-4+ years of experience with a configuration Management / Orchestration tool – Salt preferred, but not required.
-4+ years of experience supporting production web applications is a must, production support of SaaS is a big plus
I hope we’ve given you an idea of the type of environment we have here at Centro.
It’s a great place to work and I’m hoping that we’ll talk soon!
LIFE WITH CENTRO
We take care of our people. Our team has put together a thoughtful benefits package and provides a wide range of perks, including competitive 401k matching, a tax-free health savings account, tuition reimbursement, generous maternity/paternity leave, and more.
Aside from benefits, we’re always finding new ways to invest in the personal and professional growth our employees. We’re proud to support a variety of employee-led communities that enrich our culture of uniqueness, inclusivity, and empowerment. Centro is more than a workplace.
Centro is an Equal Opportunity Employer. We respect and support an inclusive workplace diverse in thought, perspective and culture. We celebrate all team members regardless of gender/identity, sexual orientation, race or cultural background, religion, physical disability and age. We are better together.
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