Sr. DevOps Engineer, Zoro at Zoro

| Chicago
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Title: Sr. DevOps Engineer

Reports to: Sr. Mgr, Cloud | DevOps | Security

Location: Buffalo Grove, IL or Chicago, IL


Company Summary:

In the past eight years, Zoro has grown from a group of 6 people working out of a 2,000 square foot building, offering fewer than 100,000 products to a group of 400+ working out of a 60,000+ square foot building, offering more than 3,500,000 unique products.


Primary Function:

The primary function of this role includes designing, building, maintaining, and monitoring reliable infrastructure, security, and pipelines in our multi-cloud environment to deliver highly available and scalable services. The Sr. DevOps Engineer will analyze the business landscape and work closely with stakeholders to understand the needs and then deliver by automating as much as possible leveraging managed cloud services, modern automation tools, and security frameworks. With this, Zoro will be able to minimize handling toil and meet security and compliance objectives in all aspects of the ecosystem.


The Sr. DevOps Engineer will serve on the on-call team as an escalation contact for service incidents, as well as, mentor other DevOps Engineers, and work closely with Software Engineers, Big Data Engineers, and Architects. The DevOps department resides within the IT Infrastructure and Operations organization.


Skills & Qualifications:

  • Extensive experience engineering, deploying, and managing pipelines in an enterprise-scale environment utilizing Jenkins, CircleCI, TeamCity, or any other build automation tool.
  • Mastery of the commonly used managed services in cloud-native environments (GCP, AWS, Azure) with a working knowledge of their CLIs.
  • Extensive experience with programming, scripting, and infrastructure-as-code (IaC) languages to automate tasks/services (e.g. Bash, Groovy, Ansible, Terraform, CloudFormation, Python, etc.).
  • Expert in container management and orchestration tools such as Kubernetes, Mesos or DCOS.
  • Strong understanding of virtualization: Docker, Vagrant, VMWare, Virtualbox, etc.
  • Strong knowledge of Linux operating systems (RHEL/CentOS/Debian) and their fundamentals/CLIs.
  • Strong knowledge and experience with RESTFUL/SOA environments running Apache, NGINX, Node.JS, Python, Gunicorn, Django, etc.
  • Expert setting up and using messaging queues such as Kafka, RabbitMQ, Redis, Pub/Sub, etc.
  • Experience with setting up and maintaining transactional (PostgreSQL, MySQL) and NoSQL (Firestore, Dynamo, Mongo) databases configured for high availability and redundancy.
  • Strong knowledge of IP networking, VPNs, VPCs, DNS, load balancers, security groups, and firewalls.
  • Expert in data archiving, backup and disaster recovery using managed cloud services.
  • Skilled with incorporating security tools, scans, and quality gates into the pipelines as well as administering and rotating secrets/keys to adhere to PCI/SOX.
  • Mastery of application and network diagnostic and monitoring tools to understand the existing application and network workloads (e.g. Supervisor, Systemd, CloudWatch, Stackdriver, Zabbix).
  • Experience with source control tooling, such as TFS or GIT, in a team environment.
  • Be willing to take part in the production environment support rotation, escalating issues as warranted.

Minimum Requirements:

  • Bachelor’s Degree in OMIS, MIS, CIS, CS or equivalent related experience.
  • 5+ years’ experience across the entire SDLC, including CI/CD tools with configuration and release management, deployments, and troubleshooting in cloud environments.
  • Strong knowledge of the DevOps/SRE culture, principles and DevOps/SRE frameworks.
  • Actively participate in creating and adhering to team design and development standards.
  • An enjoyment of technical challenges and eagerness to explore new approaches.
  • An Agile mindset with the ability to adapt to changing priorities and requirements in addition to participating in retrospectives focused on identifying contributing causes and providing actionable solutions to prevent them from recurring.
  • Fault analysis/determination and problem-solving skills are a must.
  • Ability to effectively communicate technical issues and status to technical and non-technical audiences.
  • Excellent communication, and documentation skills leveraging the Atlassian Stack (JIRA, Confluence).
  • An understanding of production environments, including the requirement for high availability and team-oriented 24x7 support capabilities.
  • Military education or experience may be considered in lieu of civilian requirements listed.


Zoro is an Equal Opportunity Workplace and an Affirmative Action Employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

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Technology we use

  • Engineering
  • Product
    • PythonLanguages
    • RLanguages
    • SqlLanguages
    • DjangoFrameworks
    • Google AnalyticsAnalytics
    • JIRAManagement


One office is located in the West Loop, offering diverse eateries and steps away from nightlife! The other is in the northern suburb of Buffalo Grove.

An Insider's view of Zoro

How would you describe the company’s work-life balance?

We are driven and work hard, because we are growing like crazy! We are in this together because we want to be, not because we have to. On the flip side, I've never missed one of my kid's ball games, concerts, parent-teacher conferences, and when I take a vacation, I'm actually allowed to take it (of course, I'm available if you need me, team)! :-)


HR Leader

What does your typical day look like?

As a Financial Analyst with Zoro’s Finance team, my typical day starts with generating daily sales reports and sending it over to our headquarters. Then, I talk to business unit owners and gather information that would impact our financials. Zoro has an encouraging collaborative environment…everyone is easily approachable!


Financial Analyst

How do you empower your team to be more creative?

Zoro has an awesome test and learn culture where you can try new things and see what works and what doesn't and, most importantly, learn from those lessons and drive improvements. We constantly look for ways to do that - whether it is tools, engagement, processes or empowerment. We share best practices, feedback and suggestions from our agents.


Director, Customer Service

How do you collaborate with other teams in the company?

There’s a hunger for Design Thinking and making decisions based on customer feedback here at Zoro. Working on a scrum team as a UX Architect supports this directly but I’ll even get stopped in the hall by co-workers wanting to incorporate customer insights into their own projects. It comes from a culture of succeeding through collaboration.


UX Architect

What are Zoro Perks + Benefits

Zoro Benefits Overview

Very competitive package - beyond your base salary, we offer bonuses, a 401(k) match and additional 401(k) incentive contribution, a full-scope of medical/dental/vision/life insurance benefits, voluntary benefits, shuttle service, a bunch of free food (free coffee, soft drinks, snacks, and free meals from time-to-time). Our North Suburb office has a subsidized cafe inside our offices that is a breakfast/lunch spot and coffee bar, in addition to a game room, recreation area and a rock room... yes a rock room... bring your axe and rock out on a break!

Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Someone's primary function is managing the company’s diversity and inclusion initiatives
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Optional Voluntary Benefit
Wellness Programs
Discount partnership with Sky Fitness.
Onsite Gym
Buffalo Grove equipped with workout bench, dumbells, free weights, a basketball court, badminton court, ping pong, air hockey, bags, golf net, outdoor volleyball, and we've even played quiddich!
Retirement & Stock Options Benefits
401(K) Matching
3.5% contribution by Zoro on a bi-weekly basis (whether you contribute or not). Additional 3.5% target contribution based on annual company performance.
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Adoption Assistance
We've won a Dave Thomas award for having a solid adoption assistance program - that's pretty cool!
Company sponsored family events
Acme co. sponsors family oriented events Semi-annually.
Vacation & Time Off Benefits
Generous PTO
Starting at 18 days per year with carryover option of up to 5 days.
Paid Volunteer Time
We like to give back to the local community. We have team builders focused on helping a variety of philanthropic organizations.
Paid Holidays
Zoro offers all employees paid time off to observe all major holidays.
Paid Sick Days
Perks & Discounts
Casual Dress
We feature a range from shorts and t-shirts to those who embrace "Tie Tuesdays". Wear what makes you comfortable, but you may want to clean it up if you have an important customer in town!
Commuter Benefits
In our North Suburb office, we feature shuttle service to/from Buffalo Grove, Highland Park, and Deerfield stops. Also a commuter benefit program available as a voluntary benefit.
Company Outings
We've done many of these. From ball games to luaus to olympics to the zoo - Zoro finds ways to treat employees to lots of fun.
Game Room
Basketball, bags, driving range net, ping pong, badminton, video games, music room... we even played quiddich in our warehouse for our Harry Potter-themed Halloween event!
Stocked Kitchen
All offices feature coffee, soft drinks, sparkling water, tea, popcorn machine, random snacking opportunities, as well as an on-site cafe in our North Suburb office.
Some Meals Provided
Happy Hours
Sometimes happy hours provided by the company, but many team members get together outside of work because they want to, not because they have to!
Recreational Clubs
Softball, bowling, and dragon boat racing team... yes, dragon boat racing!
Relocation Assistance
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Continuing Education stipend
Time allotted for learning
Online course subscriptions available
Customized development tracks
Paid industry certifications
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