Sr Monitoring Engineer
Be an Innovative Agent of Change
Are you a Monitoring Engineer comfortable working in a fast-paced and innovative environment?
At FTD (NASDAQ:FTD) is experiencing a transformation within its technology organization--and across the business! As a Monitoring Engineer for FTD you will be responsible for working with and mentoring the Network Operations Center to ensure that critical platform elements and applications are covered in FTD's monitoring portfolio. The Monitoring Engineer will research, configure and implement monitoring tools and technologies to eliminate all gaps in monitoring coverage. A proactive approach to monitoring as well as the ability to respond quickly to events is a must.
What you will contribute:
- Ensure proper and thorough monitoring of all FTD servers, applications, network devices and connections using specific monitoring tools. Serve as principal point of contact to resolve discrepancies in monitoring.
- Identify monitoring gaps in NOC applications and processes. Work with other teams to mitigate the gaps identified.
- Take ownership of and administer monitoring tools.
- Work with Systems Engineers and NOC technicians to improve service levels, monitoring techniques and incident analysis.
- Research, evaluate and implement new technologies and industry advances in Monitoring.
- Drive roadmap for monitoring infrastructure improvements.
- Provide thorough research of issues and reports to escalation teams.
- Perform proactive health checks as part of normal surveillance of the monitoring infrastructure.
- Maintain awareness of network activities, upgrades, and maintenance.
What we offer:
- We encourage and welcome out of the box ideas in all areas like artificial intelligence, data processing and information retrieval, voice capabilities, automation, computer vision, etc.
- Enjoy all the benefits of working for a publicly traded company (stock purchase plan, flexible hours and a healthy vacation plan).
- A relaxed work environment (shorts and sandals always welcome, onsite gym with classes).
- The blending of cultures across multiple cities and 3 continents where you can be part of helping shape our future.
- Lines of business and a technology organization ready to embrace your role and the business value it brings.
- A "flat" organization where you will spend time with business leaders, managers, developers, product management and executive leadership.
- Career opportunities! Those that have positive impact, with a positive approach, have a very bright future as we change, grow, expand and explore new and exciting experiences for our global customer base.
What we seek:
- Preferred 5-7 years previous Monitoring Engineer experience.
- knowledge of basic networking concepts, operating systems, and datacenter hardware
- Knowledge and experience of open source software
- Expertise in web/e-commerce technologies
- Expertise in scripting languages and systems automation
- Experience monitoring cloud and microservices applications utilizing machine learning monitoring tools
- Extensive experience administering Monitoring technologies including; SCOM, Splunk, APM, RUM tools, Elasticsearch, CatchPoint, SolarWinds, and Zabbix
Expectations/Soft Responsibilities
- Must be a self-starter and be able to use own judgment/initiative to undertake activities with minimal supervision.
- Must have excellent written and verbal communications skills.
- Excellent interpersonal and professional interaction skills.
- High standards of work ethic: punctuality, professionalism, and attitude.
- Ability to work independently and part of a goal oriented team.
- Detail oriented and able to follow procedures.
- Takes ownership of tasks.
- Analytical thinker.
Come join our team and be part of an exciting transformation! While you are part of the office of technology, you will have a broader impact on the overall growth of the business. Consider joining one of the few companies outside of Silicon Valley able to offer development of a high-traffic ecommerce platform receiving upwards of 40K customer purchases an hour.
Come give FTD a look! This position will be based in San Diego, CA. We are an incredibly open and welcoming company--come join our family!
FTD Companies is a global premier floral and gifting company with a vision to be the leading and most trusted floral and gifting company in the world. We provide floral, specialty foods, gift and related products and services to consumers, retail florists, and other retail locations and companies in need of floral and gifting solutions.