Career Area:
Digital
Job Description:
Your Work Shapes the World at Caterpillar Inc.
When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here - we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.
The Senior Search Software Engineer is responsible for monitoring overall performance of assigned digital products and handling customer issues through resolution. As part of the Cat Digital team, primary focus will be development and support of Search functionality on Caterpillar's eCommerce solution used by dealers and customers for online purchase of parts & services. With a catalog of more than 1 million parts, a properly configured and optimized Search is key to delivering a great customer experience.
JOB DUTIES:

• Responsibilities of the incumbent is technical support for Search functionality; provide monitoring of overall performance (including reliability, durability, maintainability and serviceability) of assigned current and future eCommerce products and initiatives.
• Search optimization and indexing
• Identify, investigate, and obtain resolution commitments for all significant field issues to maintain and improve assigned digital product performance.
• Search issue identification; reported in all forms from customers, dealers, etc.
• Search issue investigation; statistical analyses, physical testing and analysis of application failures, development of fixes, suggested design or improvements, etc.
• Resolution of commitments; formally document issues and provide follow-up on the resolution process with business partners, dealers and development teams.
• Stay current with all digital products and applications, also develop and maintain a digital products and application knowledge base and training materials.
• Provide digital product and application support to Distribution Services Divisions (DSDs), dealers, Corporate Account Managers, subsidiary service groups, warranty technicians, sales development, product support development, test & evaluation, research, service training, etc.
• Employee is also responsible for performing other job duties as assigned by Caterpillar management from time to time.

Basic qualifications:

• Requires a college or university degree, technical certification, or equivalent experience.
• At least 5 years of experience in Search platforms which may include developing, configurating, tuning, troubleshooting Search engines
• Experience working with Apache Solr and LucidWorks Fusion
• Working experience with programming languages such as SQL, JSON, Java, Python and KQL

Top candidates will also have:

• eCommerce experience, especially with HCL Commerce version 9 or IBM Watson Explorer, Lucene, Elasticsearch and/or any open-source search engine
• Expertise in administration tasks for Windows/Linux operating systems
• Expertise with relational databases support, querying and database reporting
• Experience with AWS services: EC2, S3, VPC, Route 53, RDS, CloudFormation, EC2, Lambda, logging/CloudWatch, IAM, Certificate Manager, EBS, CloudFront/WAF, SQS, SNS, EKS, and SES.
• Knowledge of secure coding and personal identifiable information (PII) handling
• Working knowledge on deploying autoscaling features
• Expertise with Search engine optimization and high availability architecture

Visa Sponsorship is not available for this position. This employer is not currently hiring foreign national applicants that require or will require sponsorship tied to a specific employer, such as, H, L, TN, F, J, E, O. As a global company, Caterpillar offers many job opportunities outside of the U.S which can be found through our employment website at www.caterpillar.com/careers.
EEO/AA Employer. All qualified individuals - Including minorities, females, veterans and individuals with disabilities - are encouraged to apply.
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