ActiveCampaign’s category-defining Customer Experience Automation Platform helps over 100,000 businesses in 170 countries meaningfully engage with their customers. The platform gives businesses of all sizes access to hundreds of pre-built automations that combine email marketing, marketing automation, CRM, and machine learning for powerful orchestration, segmentation and personalization across social, email, messaging, chat, and text. Over 70% of ActiveCampaign’s customers use its 300+ integrations including Shopify, Square, Facebook, Eventbrite, and Salesforce. ActiveCampaign scores higher in customer satisfaction than any other solution in both Marketing Automation and CRM All-In-One on G2.com.

As the fastest-growing SaaS company in Chicago, we are scaling rapidly to keep up with market demand. We are growing all of our teams and looking for people who share our values, deliver innovation frequently and join us in our mission to grow our customer base from 100,000 today to millions.

ActiveCampaign’s engineering org is growing rapidly and we are looking for SRE/Ops Director to help us scale our systems and ensure stability, reliability and performance of our platform. We build teams that are inclusive, collaborative, and have a strong sense of ownership for the things they build. If you have a passion and track record for solving problems; moreover, have strong leadership skills, this is a great fit for you.

What your day could consist of:

• Serve as a strategic engineering leader and technical expert for SRE, DevOps and Data Ops teams creating an environment where managers and engineers are empowered and supported to do their best work
• Define vision, strategy and roadmaps for SRE and Ops teams
• Support the growth of ActiveCampaign by ensuring robust scalable infrastructure
• Drive and own the measuring of SLA/SLO/SLI/uptime and ensure organization is meeting set goals
• Build offshore capabilities to ensure 24/7 platform support
• Lead efforts to implement multi-region data centers
• Collaborate with engineering leadership across the organization to ensure alignment on infrastructure needs in support of product roadmaps and deliverables
• Maintain the security of cloud resources through design and tooling
• Identify and execute on cost strategy and cost projection for platform hosting and observability tooling
• Ensure best engineering practices through automation, infrastructure as code, robust system monitoring, alerting, auto scaling, self healing, etc...
• Ensure the timely delivery of teams projects and remove any impediments as they arise
• Collaborate with other leaders across the organization to identify, leverage, and evangelize opportunities to improve productivity, reliability, quality and efficiency of the system
• Drive a culture of innovation and curious thinking across teams
• Ensure and deliver managers’ technical and non technical guidance and coaching on career paths in support of their growth
• Evaluate staffing needs and ensure a pipeline of talent with a focus on diversity
• Represent the technology perspective and priorities to leadership and other stakeholders by continuously communicating timeline, scope, risks and technical roadmap

What is needed:

• 10+ years of hands-on technical leadership and people management experience
• Experience building and supporting critical services with a focus on automation, availability and performance 
• Experience working on large-scale cloud based (AWS is preferred) distributed systems including multi-tiered architecture
• Experience with 24/7 site monitoring and ability to own uptime & performance SLA’s
• Has built and managed globally distributed teams to operate a large-scale SaaS platform
• Strong foundational knowledge and prior experience with implementing SRE practices within a team
• Experience working with monitoring tools (Datadog, NewRelic and ELK stack is preferred) and Database technologies (MySQL, MongoDB and Kafka preferred)
• Strong communication skills and customer focus

ActiveCampaign is an employee-first culture. We take care of our employees at work and outside of work. We'll share all the details later on but in summary: comprehensive health and wellness benefits including no premiums for employees on our HSA plan, open time off plan, generous 401(k) matching with no vesting, education budgets, ongoing learning and development, a proactive approach to diversity and inclusion, career pathing and lots of swag.