SRE/Ops Director at ActiveCampaign

| Chicago
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ActiveCampaign’s category-defining Customer Experience Automation Platform helps over 100,000 businesses in 170 countries meaningfully engage with their customers. The platform gives businesses of all sizes access to hundreds of pre-built automations that combine email marketing, marketing automation, CRM, and machine learning for powerful orchestration, segmentation and personalization across social, email, messaging, chat, and text. Over 70% of ActiveCampaign’s customers use its 300+ integrations including Shopify, Square, Facebook, Eventbrite, and Salesforce. ActiveCampaign scores higher in customer satisfaction than any other solution in both Marketing Automation and CRM All-In-One on G2.com.
As the fastest-growing SaaS company in Chicago, we are scaling rapidly to keep up with market demand. We are growing all of our teams and looking for people who share our values, deliver innovation frequently and join us in our mission to grow our customer base from 100,000 today to millions.
ActiveCampaign’s engineering org is growing rapidly and we are looking for SRE/Ops Director to help us scale our systems and ensure stability, reliability and performance of our platform. We build teams that are inclusive, collaborative, and have a strong sense of ownership for the things they build. If you have a passion and track record for solving problems; moreover, have strong leadership skills, this is a great fit for you.

What your day could consist of:

  • Serve as a strategic engineering leader and technical expert for SRE, DevOps and Data Ops teams creating an environment where managers and engineers are empowered and supported to do their best work
  • Define vision, strategy and roadmaps for SRE and Ops teams
  • Support the growth of ActiveCampaign by ensuring robust scalable infrastructure
  • Drive and own the measuring of SLA/SLO/SLI/uptime and ensure organization is meeting set goals
  • Build offshore capabilities to ensure 24/7 platform support
  • Lead efforts to implement multi-region data centers
  • Collaborate with engineering leadership across the organization to ensure alignment on infrastructure needs in support of product roadmaps and deliverables
  • Maintain the security of cloud resources through design and tooling
  • Identify and execute on cost strategy and cost projection for platform hosting and observability tooling
  • Ensure best engineering practices through automation, infrastructure as code, robust system monitoring, alerting, auto scaling, self healing, etc...
  • Ensure the timely delivery of teams projects and remove any impediments as they arise
  • Collaborate with other leaders across the organization to identify, leverage, and evangelize opportunities to improve productivity, reliability, quality and efficiency of the system
  • Drive a culture of innovation and curious thinking across teams
  • Ensure and deliver managers’ technical and non technical guidance and coaching on career paths in support of their growth
  • Evaluate staffing needs and ensure a pipeline of talent with a focus on diversity
  • Represent the technology perspective and priorities to leadership and other stakeholders by continuously communicating timeline, scope, risks and technical roadmap

What is needed:

  • 10+ years of hands-on technical leadership and people management experience
  • Experience building and supporting critical services with a focus on automation, availability and performance 
  • Experience working on large-scale cloud based (AWS is preferred) distributed systems including multi-tiered architecture
  • Experience with 24/7 site monitoring and ability to own uptime & performance SLA’s
  • Has built and managed globally distributed teams to operate a large-scale SaaS platform
  • Strong foundational knowledge and prior experience with implementing SRE practices within a team
  • Experience working with monitoring tools (Datadog, NewRelic and ELK stack is preferred) and Database technologies (MySQL, MongoDB and Kafka preferred)
  • Strong communication skills and customer focus

ActiveCampaign is an employee-first culture. We take care of our employees at work and outside of work. We'll share all the details later on but in summary: comprehensive health and wellness benefits including no premiums for employees on our HSA plan, open time off plan, generous 401(k) matching with no vesting, education budgets, ongoing learning and development, a proactive approach to diversity and inclusion, career pathing and lots of swag. 

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PHPLanguages
    • PythonLanguages
    • jQueryLibraries
    • DjangoFrameworks
    • Ember.jsFrameworks
    • FlaskFrameworks
    • LaravelFrameworks
    • MySQLDatabases
    • TrelloManagement
    • ActiveCampaignCRM

Location

Gorgeous newly-rehabbed Chicago Loop Office overlooking State Street with views of the lake and Millennium Park. Minutes from the Metra & CTA.

An Insider's view of ActiveCampaign

What are some social events your company does?

Pre COVID-19, we were known for some amazing events-swanky holiday parties, family-friendly picnics, awesome global kick-offs, first class P Club., etc. We needed to rethink this so are being creative in how we engage teams and across teams. We are hosting a Talent Show, cooking classes, trivia, our monthly speaker series-all virtual but still fun!

Trinity Malito

Employee Experience Manager

What are ActiveCampaign Perks + Benefits

ActiveCampaign Benefits Overview

We believe that benefits can be as important as compensation. We believe that not having to worry about health plans, dental networks or having enough retirement savings are equally important. We think broadly about benefits and perks and tie each of them back to our values.

More specifically, we offer best in class health benefits with no or very favorable employee premium cost share. Our 401k employer match is exceptionally generous with no vesting or wait period to contribute. There is a wide variety of voluntary and pass through benefits as well.

Our amazing in-office perks such as delivered lunch, unlimited snacks, barista bar, onsite gym, gorgeous roof deck have needed to be revised in our new remote work environment. We've rolled out new perks such as a quarterly home office stipend, virtual events, parent support and mental wellness.

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Managers identifying as female make up 45% of leadership. VP exec group is 50% diverse.
Unconscious bias training
Diversity manifesto
Someone's primary function is managing the company’s diversity and inclusion initiatives
Mean gender pay gap below 10%
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Team workouts
Now, it's all virtual!!!
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Certain roles and levels are eligible for stock options
Performance Bonus
Certain teams and leadership roles are eligible for performance bonuses based on metrics and KPI's
Child Care & Parental Leave Benefits
Generous Parental Leave
We provide up to 12 weeks of parental leave for the primary caretaker. We also provide 3 weeks of leave for the secondary caretaker.
Flexible Work Schedule
We trust our employees to get their work done and manage their personal/family/social and work time responsibly
Remote Work Program
Family Medical Leave
Restricted work hours
Return-to-work program post parental leave
Company sponsored family events
ActiveCampaign sponsors semi-annual family events.
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Our employees receive three days of company-paid volunteer time per year, in addition to company-sponsored giving back events
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
We provide monthly CTA and Metra pre-paid transit benefits plus free annual DIvvy Bike memberships
Company Outings
Free Daily Meals
Game Room
Our game room includes Ping Pong, Pool Table, Foosball, Shuffle Board, Video Games and basketball
Stocked Kitchen
When we say stocked, we mean stocked
Some Meals Provided
Lunch stipends are provided every day, delivered onsite via Fooda. Breakfast is available with cereal, yoghurt, toast, fruit.....
Happy Hours
Recreational Clubs
Our employees are sporty. We sponsor AC teams such as bowling, softball, kickball.
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Continuing Education stipend
Time allotted for learning
Online course subscriptions available
Customized development tracks
Paid industry certifications

Additional Perks + Benefits

Daily Catered Lunches through Fooda. Free onsite baristas. Open Vacation Policy. Dual monitor & stand-up desk workstation. FOND Membership. Bonus.ly Peer Recognition Program. Flexible Work/Life Balance. Many easy ways to give back to the community. Onsite gym at very low cost. Roofdeck with lake views. Game rooms. Beer and wine on tap. Endless snacks. Amazing parties.

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