DialogTech provides the leading AI-driven conversation intelligence platform for marketers at businesses that value inbound phone calls. When consumers call, DialogTech turns those conversations into actionable insights businesses use to improve marketing ROI, increase sales conversions, and deliver more personalized customer experiences, both online and over the phone. Recognized as the leader and pioneer in call analytics since 2007, DialogTech is the trusted conversation intelligence platform for many of the world's most successful brands and agencies. 

DialogTech is looking for a Systems Engineer that is passionate about building highly reliable, flexible and scalable systems that support our mission critical systems. You will build out infrastructure that balances 10’s of millions of voice minutes a month and web requests per day.

As a member of our team, you will:

• Performs implementation, operational support, maintenance, and optimization of the cloud and on premise infrastructure
• Work with your peers to design and build a highly available cloud hosting platform and incorporate the necessary automations and tool configurations that ensure agile and secure consumption
• Proven experience and understanding of architecture principles across infrastructure platforms, security, data, integration, and application layers
• Work with SAN and VSAN technologies
• Implement solutions requested by internal customers
• Resolves complex problems, build and improve procedures, and facilitate communication
• Deploy updates and fixes
• Build tools to reduce occurrences of errors and improve customer experience
• Perform root cause analysis for production errors
• Design procedures for system troubleshooting and maintenance
• Deploys software to Cloud computing and on premise infrastructure, and works with system configuration and deployment automation technologies
• Demonstrates software development and open source solutions to automate tasks required to enable and lead our organizations products and services
• Provides mentorship of SaaS systems, databases, and network troubleshooting, and provides various technical solutions to the business requirements
• Build and execute test plans to meet project requirements for assigned components
• Balance capacity plan, tracking growth and scaling platform as needed
• Plan and design migration paths from legacy systems to cloud infrastructure
• Researches and writes user documentation that is helpful to the organization

What you will need for success:

• Bachelor’s degree in Computer Science, Information Technology or similar experience
• A minimum of 5 years of experience in information technology, the majority in enterprise scale environments.
• 3+ years working with VMware and cloud-based platforms (preferably AWS) in an enterprise environment.
• AWS experience with base services such as EC2, ELB, S3, VPC, IAM, API and CloudWatch
• AWS CloudFormation, Ansible, Terraform and/or similar automation tools
• Red Hat/CentOS Enterprise Linux and/or Amazon Linux
• An understanding of networking
• Ability to work in a fast-paced environment
• Excellent communication, organization and documentation abilities
• Desire to help others and work in a team where a culture of learning and sharing knowledge is pivotal
• Experience with Agile methodologies, Continuous Delivery and zero downtime platform updates
• Ability to adhere to and implement established policies, procedures, processes and standards

Nice to have:

• Be a leader with vision by staying abreast of current and emerging cloud technologies and industry trends
• Experience working with containerization technologies (Kubernetes, Docker, etc)
• Experience with Elasticsearch
• Use of other AWS services such as Route53, KMS, Kinesis, CodeDeploy, CodePipeline, RDS and DynamoDB

Join us at one of the 101 Best and Brightest Places to Work in Chicago and nationally, 11 times running, Chicago Tribune's Top 100 Workplaces company and a 2017 Crain's Fast 50 company!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.