Systems Engineer

| Chicago | Hybrid
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Upwork is the world's largest freelancing website. Each year $1.5 billion of work happens through Upwork, allowing businesses to get more done and helping professionals break free of traditional time and place boundaries and work anytime, anywhere on projects they love. At Upwork, you'll help build on this momentum. Together, we'll create economic and social value on a global scale, providing a trusted online workplace for businesses to connect with extraordinary talent and work without limits.

Upwork IT team manages the technical ecosystem for the internal user community. In this position, you will be responsible for helping IT team on several initiatives to enhance and scale our IT Infrastructure needs in a fast paced environment. You will provide technical expertise while working with multi-functional teams to achieve compliance, revamping our Identity Management System, integrating applications with our Identity Provider and improving/enhancing existing services hosted by Upwork IT.

Your Responsibilities

  • On call resource for resolving technical emergencies
  • Iterative analysis, modeling, testing, profiling of various components of the SaaS and on prem applications
  • Diagnose problems relating to critical services such as Active Directory, Jira, Confluence etc to prevent problem recurrence
  • Documenting findings and recommendations for improvement during postmortem reviews
  • Maintaining and enhancing existing scripts (Python, Bash, PowerShell), tools, and methodologies pertinent to Network devices, LDAP, AD, GSuite, SSO, On-Prem and Cloud Infrastructure

What it takes to catch our eye:

  • Experience with AD, DNS, PKI, Python, PowerShell, Bash
  • Experience with administering Atlassian application stack: Jira, Confluence, Bitbucket, Jenkins
  • Experience with VMware ESXi and AWS infrastructure

How to really knock our socks off:

  • You work well under pressure and have strong written and verbal communications skills.
  • You pride yourself in being an ambitious self-starter who shows personal initiative and have experience working in a fast-paced environment.
  • Strong Experience with Windows and Linux system administration especially in Windows Server 2012 and Ubuntu.
  • Experience with Postgres, MySQL, Nagios, Apache, NGINX, Ansible, Chef.
  • Experience with environment monitoring in 24/7 web application and SaaS environments
  • Experience in maintenance of AD, LDAP, Vulnerability Management and Monitoring systems (e.g. Icinga, Graphite, Grafana, Nagios) and other reporting tools

Come change how the world works.

At Upwork you’ll help shape the future of work. From our offices in San Francisco, Mountain View and Chicago, together we’re creating exciting new opportunities for a world of professionals. You’ll be part of a vibrant culture built on shared values: Inspire a boundless future of work, Put our community first, Have a bias towards action, and Build amazing teams. Along the way you’ll have fun and enjoy the perks of a people-first company: Work from Home Wednesday's, daily breakfast and lunch, regular in-office happy hours, top-notch benefits … and more. Check out Upwork’s spotlight on The Muse for a glimpse of our daily work/life balance.

Upwork is proudly committed to recruiting and retaining a diverse and inclusive workforce. As an Equal Opportunity Employer, we never discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

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Location

Our office is located in Chicago's West Loop. We are close to public transportation and restaurants galore.

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