Professional Services

Technical Services – Technical Architect | Remote-North America (Chicago, Illinois, San Francisco, California, Seattle, Washington)

Engage with DocuSign’s clients to vision, design and deliver high value Agreement Cloud solutions. The Technical Architect role will provide deep product and solution expertise as well as technical architecture guidance to help customers fully leverage their investments in the DocuSign platform

Our agreement with employees

DocuSign is committed to building trust and making the world more agree-able for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At DocuSign, everything is equal. We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better. And for that, you’ll be loved by us, our customers, and the world in which we live.

The team
The DocuSign Professional Services’ core focus is to passionately ensure successful delivery of Agreement Cloud implementation and integration solutions for our customers. 

Position Summary 
As a highly visible and customer-facing position, the Technical Architect (TA) works with an exceptional professional services organization, including Product Consultants, Project Managers, Technical Consultants, and Solution Architects.

The Technical Architect acts as the Agreement Cloud architecture expert and technical subject matter expert supporting customer and partner deployments of the DocuSign Agreement Cloud. The successful candidate will have customer-facing expertise combined with deep technical acumen. They will have a proven ability to understand complex business requirements and be capable of architecting and designing technical solutions to meet those requirements. This role is responsible for ensuring a successful implementation by developing a well-built integration architecture and a thorough technical design of the custom DocuSign platform that is consistent with the customer’s business needs. The Technical Architect also provides knowledge on DocuSign APIs in support of custom integrations. The Technical Architect will facilitate communication among customers, project teams, and other stakeholders in order to drive successful business outcomes. The successful candidate will play a critical part in the continued success of customers’ accelerated adoption of the DocuSign Agreement Cloud.

The Technical Architect will play a critical role in ensuring the success of the Professional Services team. We are expanding a world class Professional Services organization with a proven track record of working alongside Fortune 500 IT departments, system integrators, independent software manufacturers, and open source communities. This position is an individual contributor and reports to Professional Services Technical Manager.

Responsibilities

• Architect, design and in many cases develop high quality solutions for customers’ Agreement Cloud platform deployment using cutting edge cloud technologies
• Provide technical expertise that ensures customer expectations are properly set
• Overcome potential roadblocks necessary to ensure project success
• Work with Engagement Managers to scope additional use cases that enable strong adoption and expansion
• Provide thought leadership to expand the Professional Services knowledge base
• Support organizational initiatives to advance our Professional Services offerings
• Independently innovate and develop new solutions leveraging contemporary internet and cloud technologies, along with the entire DocuSign Agreement Cloud platform
• Ensure that best practices and industry standards are incorporated into all delivered custom code solutions
• Provide technical and thought leadership on all development related activities within Professional Services

Basic Qualifications

• Minimum of 12 years of experience working directly with both business and IT client team members to understand business requirements and apply technology solutions to meet those requirements
• Minimum of 5 years of development/coding experience in product engineering or custom/services engineering

Preferred Qualifications

• Demonstrated software development and consulting expertise, specifically with technologies including but not limited to XML (WSDL), REST, SOAP, publisher/listener architecture, .NET, Java, PHP, Ruby
• Demonstrated experience working with code (C++, C# or Java) and data in SQL or XML data stores
• Demonstrated cross platform/cross product architecture expertise delivering mission critical solutions to enterprise and high growth customers
• Demonstrated design experience leveraging cloud architectures such as Salesforce, Azure, or AWS
• Deep experience with API middleware connectors
• Prior Enterprise Architect roles in Financial Services, Health and Life Sciences, and/or High-Tech verticals is strongly desired
• Experience and expertise partnering with Account Executive and Pre-Sales Engineering resources in technology blueprint and vision discussions
• Demonstrated solution visioning experience within a services-related sales process
• Proven track record of leading larger projects with multiple workstreams, resources, and products

Customer Success & Support @ DocuSign

At DocuSign, we measure our success by our customers’ success. We collaborate with our customers to help them leverage their use of our products for maximum impact. Our global Customer Success and Support team provides consulting services and technical support on-site and over the phone support. We ensure that all our customers are satisfied, and are DocuAdvocates. You are the eyes and ears of our company and provide insightful customer feedback to the rest of the organization so we can improve the user experience and make it one that consistently exceeds expectations.

About DocuSign

DocuSign® is changing how business gets done by empowering hundreds of thousands of customers and tens of millions of users in most countries around the world to sign, send and manage documents anytime, anywhere, on any device with confidence. DocuSign replaces printing, faxing, scanning and overnighting documents with the easiest, fastest, most trusted way to make every approval and decision digital. Organizations of all sizes and industries are accelerating contracts, approvals and workflows with DocuSign's Digital Transaction Management (DTM) platform and eSignature solution. DocuSign keeps life and business moving forward.

DocuSign is an Equal Opportunity Employer. Individuals seeking employment at DocuSign are considered without regards to race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, citizenship status, or any other legally protected category.

#LI-DS1