DRW
Chicago, IL

Technical Operations Engineer at DRW

| Chicago
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DRW is a diversified, technology-led principal trading firm. We trade our own capital at our own risk, across a broad range of asset classes, instruments and strategies, in markets around the world. As the markets have evolved over the past 25 years, so has DRW – growing to include real estate, cryptocurrencies, venture capital and several industry acquisitions. With more than 1000 employees globally, we work together to solve interesting problems and capture opportunities. It’s a place of high expectations, deep curiosity, and constant collaboration, with some of the smartest, most passionate people you will meet. 

As a Technical Operations Engineer, you will have a ground floor opportunity to shape the overall direction of DRW’s Technology Operations Center, a new team acting as the global, front-line of defense in monitoring and response for our business-critical systems.  As a part of this team, you will rapidly respond to events and outages, ensuring a consistent and thorough response globally, while working to minimize any potential business impact.  You will also lead efforts to further enhance the Technology Operations Center’s capabilities through automation and the buildout of new tool sets and processes.  You will be uniquely positioned to interact with individuals and teams across all areas of DRW, requiring you to quickly build a working understanding of the relationships between systems and the organizations dependent on them.

You will be right at home if you:

  • Have experience working on a globally deployed team providing around the clock monitoring and troubleshooting of proprietary and third party systems
  • Are well versed in coordinating efforts with other global support teams to ensure rapid response and escalation, continuity, and consistent support
  • Are a seasoned technologist with a broad range of knowledge and experience deploying and supporting proprietary trading technologies
  • Have exceptional communication and collaboration skills and the ability to quickly build trust and credibility with a variety of trading, development, infrastructure and operations teams
  • Have experience implementing process automation and monitoring tools using a combination of in-house and third-party technologies
  • Understand the implications of coordinating planned changes in a global technology ecosystem and have first-hand experience successfully working within a formal Change Management program
  • Can build clear, concise documentation for common procedures, troubleshooting scenarios and system architecture

What’s needed in this role:

  • Expert troubleshooting and problem analysis skills, spanning multiple technology stacks and high-performance applications deployed across a global footprint
  • Extensive Linux and/or Windows support and engineering experience in a high availability corporate environment; RHEL, Ubuntu or Debian experience is preferred
  • Scripting and automation experience, preferably with Python
  • Experience working with configuration management tools
  • Must have excellent verbal and written communication skills
  • Bachelor’s degree in Computer Science or equivalent preferred

For more information about DRW's processing activities and our use of job applicants' data, please view our Privacy Notice at https://drw.com/privacy-notice.

California residents, please review the California Privacy Notice for information about certain legal rights at https://drw.com/california-privacy-notice.

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Where we are

Situated in Chicago's thriving West Loop, our HQ is convenient for Metra and CTA riders alike - and foodies looking for a bite on "Restaurant Row."

Technology we use

  • Engineering
    • .NETLanguages
    • C#Languages
    • C++Languages
    • GolangLanguages
    • JavaLanguages
    • JavascriptLanguages
    • PerlLanguages
    • PythonLanguages
    • RubyLanguages
    • ClojureLanguages
    • ElixirLanguages
    • RustLanguages
    • D3JSLibraries
    • jQuery UILibraries
    • ReactLibraries
    • ReduxLibraries
    • Twitter BootstrapLibraries
    • ASP.NETFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • PhoenixFrameworks
    • Microsoft SQL ServerDatabases
    • MongoDBDatabases
    • OracleDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • RiakDatabases
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What are DRW Perks + Benefits

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Unconscious bias training
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Team workouts
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Our remote work program includes work from home remotely on occasion as needed.
Family Medical Leave
Adoption Assistance
Company sponsored family events
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Recreational Clubs
Relocation Assistance
Fitness Subsidies
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Lunch and learns
DRW hosts lunch and learn meetings once per month.
Cross functional training encouraged
Promote from within
Mentorship program
Time allotted for learning
Online course subscriptions available
Customized development tracks
Paid industry certifications

Additional Perks + Benefits

Daily catered breakfast and lunch. On-site yoga and meditation classes. Trivia nights. Chair massages. Wine, beer, and whiskey tastings. Mentorship program. Game tournaments. Speaker series and "Geek Lunches."

An Insider's view of DRW

How does your team reward individual success?

Our team acknowledges individual success and provides an environment to further new ideas. The team then ensures higher management is aware of your contribution. These accomplishments become part of the individual’s and team’s record at the end of the year. This approach I believe has led to a lot of innovations on my team.

Kumbi

Network Engineer

What kinds of technical challenges do you and your team face?

During my internship in Chicago, I built models in python, ones that are still used on that desk today. The next summer, I returned as a full-time trading analyst and picked up right where I left off. I focus on systematic research and the development and execution of new strategies for the foreign exchange (FX) options desk in Chicago.

Alex

Quantitative Trading Researcher

What are some things you learned at the company?

We’re free to choose the technology stack that best solves each individual problem, so the learning happens project to project. I started programming in C#, but changing teams exposed me to a new suite of languages that I’m now working in regularly

Carissa

Software Engineer

How do your team's ideas influence the company's direction?

Working on the risk team, I combine the principles of risk management and computer science. I help direct how we take risk across the organization, and ensure reliability with the use of really innovative tech.

Brawnski

Software Engineer

What are some social events your company does?

DRW is not all work, all the time. We offer a number of activities and events for all interests, like monthly wine tastings, sports leagues, hobby clubs and movie outings to name a few.

Michelle

Systems Team Lead

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Chicago
3 weeks ago
As a member of this team, you will be expected to design and develop all UX/UI software and to play a critical role in the design of various inter-process APIs.  The team’s existing interfaces are written in TypeScript and JavaScript with a heavy emphasis on React. Candidates should have strong initiative and have proven experience independently driving projects to completion.  We work from high-level requirements and programmers are expected to gain an intimate understanding of the business and work directly with traders and researchers on a daily basis.

Data ETL Engineer, FICC Options

DRW
Chicago
3 weeks ago
DRW is looking for an exceptional Data ETL Engineer with an expertise in Python to join a team of highly talented technologists tasked with building a proprietary options trading platform. Your role will focus on all areas of software engineering, including design, development, implementation, testing, and post-trade analysis while using the latest technologies.

HRIS/HR Operations Analyst

DRW
Chicago
3 weeks ago
As an HRIS/HR Operations Analyst, you will act as both a functional and technical HR subject matter specialist on the HR team.  You will help our HR team strategize and plan operational changes as well as be part of the HRIS team to administer and configure DRW’s current global HR system, Workday.  You will collaborate with other HR team members on various HR initiatives relating to our HR system and operations, such as immigration, new hire orientation, global payroll, employee benefits and performance management. 

Receptionist

DRW
Chicago
3 weeks ago
As a Receptionist/Facilities Administrator on our Facilities team, you’ll manage our main reception area, greet and direct all visitors, and provide general facilities and administrative support to the company.  The Facilities team is responsible for office management, maintenance, food service, travel and the planning and execution of all firm events and social activities.  As a member of this team, you will participate in administrative and office services work and assist with various Facilities projects. 

Global Payroll Specialist

DRW
Chicago
3 weeks ago
DRW is a technology-driven, diversified principal trading firm. We trade our own capital at our own risk, across a broad range of asset classes, instruments and strategies, in financial markets around the world. As the markets have evolved over the past 25 years, so has DRW – maximizing opportunities to include real estate, cryptoassets and venture capital. With over 1000 employees at our Chicago headquarters and offices around the world, we work

Talent Acquisition Operations Specialist

DRW
Chicago
3 weeks ago
DRW is a technology-driven, diversified principal trading firm. We trade our own capital at our own risk, across a broad range of asset classes, instruments and strategies, in financial markets around the world. As the markets have evolved over the past 25 years, so has DRW – maximizing opportunities to include real estate, cryptoassets and venture capital. With over 1000 employees at our Chicago headquarters and offices around the world, we work

Human Resources Coordinator

DRW
Chicago
3 weeks ago
DRW is a technology-driven, diversified principal trading firm. We trade our own capital at our own risk, across a broad range of asset classes, instruments and strategies, in financial markets around the world. As the markets have evolved over the past 25 years, so has DRW – maximizing opportunities to include real estate, cryptoassets and venture capital. With over 1000 employees at our Chicago headquarters and offices around the world, we work together to solve complex problems, challenge consensus and deliver meaningful results. It’s a place of high expectations, deep curiosity and thoughtful collaboration.