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Technical Support Engineer

| Chicago

PowerReviews works with more than 1,000 global brands and retailers to increase conversion and improve products and the customer experience with ratings and reviews and Q&A software. Ratings and reviews solutions from PowerReviews are essential for consumers as they search and shop online and in-store, and they are proven to increase online site-wide sales up to 17%.

As a Technical Support Engineer, you will be responsible for supporting and ensuring the success of the thousands of PowerReviews’ clients using our SaaS platform. This role is a mix of duties including problem solving of SaaS technologies, driving projects, and building long-term relationships with our clients. You will be providing the highest quality technical support to our clients, to enable their success with PowerReviews solutions, in partnership with our Client Success team.

We are looking for a highly motivated individual who is great at conveying technical ideas in simple terms, working with others, and who is passionate about providing clients with meaningful technical support and solutions.

Key Accountabilities:

  • Work with clients to update existing PowerReviews integrations and implement new features, including pilot programs
  • Troubleshoot and resolve a variety of client inquiries including data feeds, API calls for proper server response, CSS, and client-side applications written in HTML/Javascript
  • Advocate “voice of client” to help Product Management define requirements for product improvements and new features
  • Resolve client inquiries directly through individual efforts or working with Client Success, Engineering, and other PowerReviews teams
  • Own and drive both external client projects and internal projects to improve how we work including client upgrades, internal tools, and documentation
  • Support quality assurance management and testing for clients

Requirements:

  • Bachelor’s degree or practical equivalent experience, including 2 years working in a client-facing technology role
  • HTML, JavaScript, XML, CSS, SQL, and Linux/Unix knowledge
  • Proven problem solving skills and the ability to communicate technical concepts to both technical and non-technical coworkers and clients
  • Must be authorized to work in the U.S.

PowerReviews is an Equal Opportunity Employer (EOE) that welcomes and encourages all applicants to apply regardless of age, race, color, religion, sex, sexual orientation, gender identify and/or expression, national origin, disability, veteran status, marital or parental status, ancestry, citizenship status, pregnancy or other reasons prohibited by law.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • RubyLanguages
    • SqlLanguages
    • ReactLibraries
    • Ruby on RailsFrameworks
    • SpringFrameworks
    • Google AnalyticsAnalytics
    • TableauAnalytics
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • ConfluenceManagement
    • JIRAManagement
    • SalesforceCRM
    • MarketoLead Gen

Location

1 N. Dearborn, Suite 800, Chicago, IL 60602

An Insider's view of PowerReviews

What does your typical day look like?

My passion is building experiences that inspire transparency and confidence in a purchase journey by elevating relevant and authentic content. Everyday I collaborate with internal and external stakeholders, to gather feedback and insight to make products and features that help shoppers make the right decision.

Rachel

Sr. Manager, Product

How does the company support your career growth?

PowerReviews breeds a culture of goal setting/personal growth that ultimately allows you to steer the direction of your career.

Alex

Manager, Sales Development

How do you collaborate with other teams in the company?

As a member of the marketing team, I get to collaborate across virtually every facet of the company. Including (but definitely not limited to) Sales, Product, Tech, Implementation -- and even HR!

Yoni

Sr. Manager, Product Marketing

What are PowerReviews Perks + Benefits

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Onsite Gym
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Recreational Clubs
Professional Development Benefits
Job Training & Conferences
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