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Technical Support Voice Engineer

| Chicago
Please send your resume to [email protected]
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Technical Support Voice Engineer

Magnificent Mile, Chicago

2018 Glassdoor Top 10 Work Culture and Leadership

2018 Chicago 'Best and Brightest Companies to Work For’

PHMG is the world's leading audio branding agency, uniting copy, voice and music to create inspiring productions for the likes of Audi, Adidas and Coca-Cola. Following our successful first year in Chicago, we’re in continuous hyper-growth mode – and are currently one of Chicago's fastest growing media companies. As we approach our 20th anniversary as a business, we’re launching our additional floor in our North American headquarters based centrally in Chicago next to the new flagship Apple store on North Michigan Avenue.

Your role as a Unified Communications (UC) Engineer will involve launching a brand new service to PHMG. You will play a vital role in enhancing the delivery of our world-class audio branding service while working alongside the sales, on-boarding and technical delivery teams. You’ll provide expert advice on how best to adapt client and prospect caller experiences to maximize audio branding touchpoints – designing and developing effective call flow solutions that are fit for business purpose.

Responsibilities of Unified Communications Engineer:

  • Provide technical expertise to support the sales, on-boarding and technical delivery teams.
  • Increase audio branding touchpoints within client and prospect systems
  • Understand customer requirements and translate them into effective call flow design – while ensuring telephony solutions remain fit for business purposes.
  • Provide hands-on support in configuration of Cloud Unified Communications platforms and smaller implementation tasks.
  • Leading your own projects to ensure the effective delivery of ongoing solutions.
  • Enhance the ability of client –facing teams by improving their knowledge and understanding of technical solutions.
  • International travel to visit clients or PHMG offices, as and when required.

We'd love to hear from you if:

  • Up-to-date knowledge and expertise in consultancy and configuration of a wide range of communication platforms, including UC Cloud and hosted/on-premise VOIP.
  • A minimum of 3 years hands-on experience in unified communications technologies, with a focus on creating new client solutions, troubleshooting and support.
  • Wider technical knowledge of voice and data delivery technologies, i.e. LAN/WAN/SIP, switching and routing or any CISCO voice and collaboration related certifications.
  • Expect communication skills to liaise with staff and clients alike. You’ll have the unique abilities to effectively translate complex concepts, and deliver the world-class service we pride ourselves on.

Perks of working at PHMG:

  • Comprehensive induction with ongoing training
  • Launching a Branding New worldwide service
  • 18 days PTO plus 7 federal holidays
  • 2 paid volunteer days
  • Medical, dental, vision and life insurance
  • 401K with company matching
  • Ventra Transit Benefit program to save you up to 40% on your commuting
  • Lucrative incentives and bonuses including trips to the UK and tip tech prizes
  • Business Professional Environment
  • Branded sales tools and equipment
  • Fundraising initiatives for local Chicago based charities through the PHMG Foundation
  • Exciting social scene and lively atmosphere
  • Dynamic offices with spectacular views of lake Michigan
  • Onsite bar with pool and ping pong tables
  • President’s Club dinners every month at Chicago’s best restaurants
  • Early finish incentives with half-day off on the day after your birthday
  • Free gym membership after 3 months of employment

Company profile:

PHMG is the world’s leading audio branding agency, working with 32,000 clients in 39 countries across the globe – including the likes of Audi, Adidas, Coca-Cola and Samsung. We are expanding across North America to increase our 80% share of the market and were named 2018 Chicago Winner for the ‘Best and Brightest Companies to Work For Program’ alongside: Verizon, Starcom, Sears and LaSalle Network.

Blending an exclusive Brand-Sound-Track™, creative copy and world-class voice artistry, we develop audio brands that represent the distinct identity of each individual client, with each element entrusted to the industry’s finest writing, composition and voiceover talent. These inspiring productions replace the beeps or silence traditionally heard on-hold, connecting with a captive audience to engage listeners, encourage inquiries and create the most professional company image in this vital channel for consumer communication. As a proud member of the ICS, PHMG is committed to delivering world class customer service – and has earned an outstanding overall client satisfaction rate of 98.5%.

PHMG is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.

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Technology we use

  • Product
  • Sales & Marketing
    • Google AnalyticsAnalytics
    • IllustratorDesign
    • InDesignDesign
    • PhotoshopDesign
    • WordpressCMS
    • Microsoft DynamicsCRM
    • LinkedIn Sales ProfessionalLead Gen

Location

Right next to the flagship Apple store, PHMG’s 25th floor offices boast spectacular views of Lake Michigan and the metropolis of Downtown Chicago.

What are PHMG Perks + Benefits

PHMG Benefits Overview

PHMG provides a full benefits package, onsite workout facilities, company sports leagues, commuter benefits, on-site barber and beautician, regular incentives recognising high achievers including but not limited to: dinner at top restaurants in Chicago with our CEO, Cubs game, weekly lunch, cash incentives and trips to places such as Cabo, Vegas and Aruba.

Health Insurance & Wellness Benefits
Disability Insurance
We provide short term and long term disability
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
PHMG also offers 1 week leave after getting married.
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
18 - 20 days PTO plus up to 8 federal holidays and an incentive to earn a week off during the Christmas period.
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
PHMG has an on-site bar - the Goat tavern and beer fridges with local brews delivered weekly.
Commuter Benefits
PHMG offers pre-tax commuter benefits for all employees via the Ventra travel program - receiving a discount of up to 40% off your commuting.
Company Outings
PHMG has monthly paid team outings for high achievers across all departments with a monthly President's club. In addition we offer company-wide holiday parties twice a year for all employees.
Game Room
Our employees are very competitive and enjoy using our ping pong, foosball and pool tables when they need a break.
Stocked Kitchen
PHMG provides ice cream every Friday with unlimited coffee, tea, soft drinks (and energy drinks!).
Some Meals Provided
PHMG provides lunch for new starters during their training and weekly catered lunch on Fridays for top performers.
Happy Hours
PHMG provides happy hours at local bars.
Recreational Clubs
PHMG currently sponsors soft ball and kickball leagues all year round.
Relocation Assistance
PHMG offers relocation assistance, including home finding, temporary housing, moving costs and travel expenses reimbursement for certain roles.
Fitness Subsidies
PHMG offers free gym membership at the on-site gym upon promotion and also sub-sized gym membership of $15 per month for all employees.
Professional Development Benefits
Job Training & Conferences
PHMG offer a comprehensive training program via our company induction and orientation and also a specialist Sales Academy.

Additional Perks + Benefits

PHMG values employee recognition through our career development program and quarterly awards conferences. We also encourage team collaboration at charity events via the PHMG Foundation including Skydiving, Santa Hustle, Warrior Dash and other team events.

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