DRW
Chicago, IL

Trading Systems Engineer

| Chicago
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DRW is a technology-driven, diversified principal trading firm. We trade our own capital at our own risk, across a broad range of asset classes, instruments and strategies, in financial markets around the world. As the markets have evolved over the past 25 years, so has DRW – maximizing opportunities to include real estate, cryptoassets and venture capital. With over 1,200 employees at our Chicago headquarters and offices around the world, we work together to solve complex problems, challenge consensus and deliver meaningful results. It’s a place of high expectations, deep curiosity and thoughtful collaboration.

Our Application Support team provides mission critical support for many of our proprietary and third-party trading systems as well as our proprietary middle and back-office systems.  They manage a wide variety of technical support and engineering functions, including application support in testing and production environments, software deployment and configuration and system monitoring.  It’s a fast-paced, dynamic environment that provides new technical challenges constantly and demands that you learn new things daily. 

What you’ll do in this role:

  • Work as part of a team to establish best-in-class production support, efficient software deployment, configuration processes, and proactive monitoring, with a goal of anticipating and avoiding issues before they occur, minimizing downtime and quick recovery from any incidents.
  • Ensure maximum trading system availability to avoid missing any key trading opportunities
  • Provide support for various trading groups’ production systems across a variety of asset classes and geographic locations deployed across a multi-platform production environment (primarily Linux with a little Windows)
  • Develop proprietary process automation and monitoring tools and leverage third-party technologies as appropriate
  • Troubleshoot trading system production incidents resulting from internal (proprietary software / systems) or external factors (markets, data feeds, telecommunication lines)
  • Automate software configuration and rollout procedures to reduce manual configuration errors and strive for flawless change management
  • Support core market connectivity and correspond with exchanges regarding trade order activity, connectivity, and other related technical support issues
  • Collaborate with traders, DBAs, development, back office, QA, infrastructure, technical support, business development and various management teams around the globe.
  • Help end users and developers understand core trading and back-office systems to ensure efficient and correct use of available tools.
  • Build documentation for common procedures, troubleshooting scenarios and system architecture.
  • Coordinate efforts with other global support teams to ensure continuity and consistency of support in a 24x7 environment

What’s needed in this role:

  • Superior troubleshooting skills and the ability to navigate issues efficiently that do not have a pre-defined runbook process
  • Prior experience supporting high performance applications, process monitoring, and troubleshooting
  • Prior experience working with FIX protocol and alternative exchange protocols
  • Script development experience
  • SQL experience including queries/updates/table creation/basic database maintenance
  • Linux & Windows platform support experience in a large-scale production environment
  • Experience supporting electronic trading systems; prior experience at proprietary trading firm preferred
  • Demonstrated knowledge of network communications, including use of multicast networking
  • Must have some flexibility in work schedule to help ensure team coverage; rotating on-call coverage required
  • B.S. in Computer Science or equivalent degree
  • Self-motivation and intellectual curiosity;  desire to continually grow and always seek improvements in production support function
  • High level of ownership and accountability, reliability, and strong follow through
  • Ability to handle pressure and time constraints with composure; ability to multitask and context switch efficiently
  • Strong organizational skills, including ability to effectively plan and prioritize 
  • Must have strong communication skills and demonstrate the ability to have clear and concise conversations, both written and verbal, with a variety of personalities
  • Must be able to quickly apply prior context to troubleshooting and communication efforts

For more information about DRW's processing activities and our use of job applicants' data, please view our Privacy Notice at https://drw.com/privacy-notice.

California residents, please review the California Privacy Notice for information about certain legal rights at https://drw.com/california-privacy-notice.

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Where we are

Situated in Chicago's thriving West Loop, our HQ is convenient for Metra and CTA riders alike - and foodies looking for a bite on "Restaurant Row."

Technology we use

  • Engineering
    • .NETLanguages
    • C#Languages
    • C++Languages
    • GolangLanguages
    • JavaLanguages
    • JavascriptLanguages
    • PerlLanguages
    • PythonLanguages
    • RubyLanguages
    • ClojureLanguages
    • ElixirLanguages
    • RustLanguages
    • D3JSLibraries
    • jQuery UILibraries
    • ReactLibraries
    • ReduxLibraries
    • Twitter BootstrapLibraries
    • ASP.NETFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • PhoenixFrameworks
    • Microsoft SQL ServerDatabases
    • MongoDBDatabases
    • OracleDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • RiakDatabases
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What are DRW Perks + Benefits

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Unconscious bias training
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Team workouts
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Our remote work program includes work from home remotely on occasion as needed.
Family Medical Leave
Adoption Assistance
Company sponsored family events
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Recreational Clubs
Relocation Assistance
Fitness Subsidies
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Lunch and learns
DRW hosts lunch and learn meetings once per month.
Cross functional training encouraged
Promote from within
Mentorship program
Time allotted for learning
Online course subscriptions available
Customized development tracks
Paid industry certifications

Additional Perks + Benefits

Daily catered breakfast and lunch. On-site yoga and meditation classes. Trivia nights. Chair massages. Wine, beer, and whiskey tastings. Mentorship program. Game tournaments. Speaker series and "Geek Lunches."

An Insider's view of DRW

How does your team reward individual success?

Our team acknowledges individual success and provides an environment to further new ideas. The team then ensures higher management is aware of your contribution. These accomplishments become part of the individual’s and team’s record at the end of the year. This approach I believe has led to a lot of innovations on my team.

Kumbi

Network Engineer

What kinds of technical challenges do you and your team face?

During my internship in Chicago, I built models in python, ones that are still used on that desk today. The next summer, I returned as a full-time trading analyst and picked up right where I left off. I focus on systematic research and the development and execution of new strategies for the foreign exchange (FX) options desk in Chicago.

Alex

Quantitative Trading Researcher

What are some things you learned at the company?

We’re free to choose the technology stack that best solves each individual problem, so the learning happens project to project. I started programming in C#, but changing teams exposed me to a new suite of languages that I’m now working in regularly

Carissa

Software Engineer

How do your team's ideas influence the company's direction?

Working on the risk team, I combine the principles of risk management and computer science. I help direct how we take risk across the organization, and ensure reliability with the use of really innovative tech.

Brawnski

Software Engineer

What are some social events your company does?

DRW is not all work, all the time. We offer a number of activities and events for all interests, like monthly wine tastings, sports leagues, hobby clubs and movie outings to name a few.

Michelle

Systems Team Lead

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