DRW
Chicago, IL

Trading Systems Support Engineer - Cryptoassets

| Chicago
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Cumberland - a DRW Company is the cryptoasset arm of DRW, established in 2014 after pursuing an early interest in cryptoassets and their underlying technologies. Today, Cumberland is a global leader in cryptoassets, uniquely positioned between the traditional financial markets and the cryptoasset ecosystem. From our offices in Chicago, London and Singapore, we provide 24-hour access to a wide array of cryptoassets while helping the crypto ecosystem evolve in a responsible, sustainable way.

We are looking for a Trading Systems Support Engineer to join our Cumberland cryptoassets trading team in Chicago. This role will be responsible for providing first level support for Cumberland systems used to research and trade cryptoassets globally. You will interface with external and internal end users to ensure they are able to use Cumberland systems effectively. A global team of DevOps and Software Engineers will be available for issue escalation. Support tools and monitoring systems are in place to provide the resources necessary to be effective.

Responsibilities:
• Help create easily repeatable patterns for common support tasks
• Maintain external user settings and configuration using provided support tools
• Action external user requests ensuring the proper validation has taken place
• Onboard users to various environments
• Confirm whether external user certification submissions have passed or not; work with users who have not passed certification to advise them on how to progress towards success
• Monitor external user chat systems for any questions or issues
• Internal trade system configuration management
• Local testing of configuration changes before committing
• Address alerts from internal monitoring systems, escalating where appropriate
• Consistently challenge the norm and advocate for change

Required Skills & Abilities:
• Prior experience supporting mission critical systems
• Linux command line experience
• Experience using git
• Flexibility to take off-hours support calls as needs dictate
• Demonstrated knowledge of databases and executing SQL preferred
• Scripting experience, preferably in Python, is a plus
• Ability to learn quickly; a passion for technology
• Self-motivated to continually expand skillset and improve supported systems
• Demonstrated high level of ownership and accountability
• Ability to handle pressure and time constraints with composure
• Strong organizational skills, including planning, prioritization, and documentation

For more information about DRW's processing activities and our use of job applicants' data, please view our Privacy Notice at https://drw.com/privacy-notice.

California residents, please review the California Privacy Notice for information about certain legal rights at https://drw.com/california-privacy-notice.

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Where we are

Situated in Chicago's thriving West Loop, our HQ is convenient for Metra and CTA riders alike - and foodies looking for a bite on "Restaurant Row."

Technology we use

  • Engineering
    • .NETLanguages
    • C#Languages
    • C++Languages
    • GolangLanguages
    • JavaLanguages
    • JavascriptLanguages
    • PerlLanguages
    • PythonLanguages
    • RubyLanguages
    • ClojureLanguages
    • ElixirLanguages
    • RustLanguages
    • D3JSLibraries
    • jQuery UILibraries
    • ReactLibraries
    • ReduxLibraries
    • Twitter BootstrapLibraries
    • ASP.NETFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • PhoenixFrameworks
    • Microsoft SQL ServerDatabases
    • MongoDBDatabases
    • OracleDatabases
    • PostgreSQLDatabases
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What are DRW Perks + Benefits

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Unconscious bias training
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Team workouts
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Our remote work program includes work from home remotely on occasion as needed.
Family Medical Leave
Adoption Assistance
Company sponsored family events
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Recreational Clubs
Relocation Assistance
Fitness Subsidies
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Lunch and learns
DRW hosts lunch and learn meetings once per month.
Cross functional training encouraged
Promote from within
Mentorship program
Time allotted for learning
Online course subscriptions available
Customized development tracks
Paid industry certifications

Additional Perks + Benefits

Daily catered breakfast and lunch. On-site yoga and meditation classes. Trivia nights. Chair massages. Wine, beer, and whiskey tastings. Mentorship program. Game tournaments. Speaker series and "Geek Lunches."

An Insider's view of DRW

How does your team reward individual success?

Our team acknowledges individual success and provides an environment to further new ideas. The team then ensures higher management is aware of your contribution. These accomplishments become part of the individual’s and team’s record at the end of the year. This approach I believe has led to a lot of innovations on my team.

Kumbi

Network Engineer

What kinds of technical challenges do you and your team face?

During my internship in Chicago, I built models in python, ones that are still used on that desk today. The next summer, I returned as a full-time trading analyst and picked up right where I left off. I focus on systematic research and the development and execution of new strategies for the foreign exchange (FX) options desk in Chicago.

Alex

Quantitative Trading Researcher

What are some things you learned at the company?

We’re free to choose the technology stack that best solves each individual problem, so the learning happens project to project. I started programming in C#, but changing teams exposed me to a new suite of languages that I’m now working in regularly

Carissa

Software Engineer

How do your team's ideas influence the company's direction?

Working on the risk team, I combine the principles of risk management and computer science. I help direct how we take risk across the organization, and ensure reliability with the use of really innovative tech.

Brawnski

Software Engineer

What are some social events your company does?

DRW is not all work, all the time. We offer a number of activities and events for all interests, like monthly wine tastings, sports leagues, hobby clubs and movie outings to name a few.

Michelle

Systems Team Lead

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Chicago
2 weeks ago
DRW is a diversified, technology-led principal trading firm. We trade our own capital at our own risk, across a broad range of asset classes, instruments and strategies, in markets around the world. As the markets have evolved over the past 25 years, so has DRW – growing to include real estate, cryptocurrencies, venture capital and several industry acquisitions. With nearly 1,200 employees at our Chicago headquarters and six global offices, we

C++ Software Developer

DRW
Chicago
2 weeks ago
Our formula for success is to hire exceptional people, encourage their ideas and reward their results. As a C++ Software Developer, you will have an opportunity to solve challenging business problems while working closely with experienced technologists, quantitative researchers, and traders to choose the right tools and solutions for the job. In this role, you will employ your deep interest in C++ and systems programming on our trading platform

Software Developer Intern

DRW
Chicago
2 weeks ago
As a Software Developer Intern, you will build advanced trading and risk applications leveraging cutting-edge technology. DRW enables our Software Developer Interns to develop computationally intensive software under the guidance of senior technologists with the goal of deployment during your ten weeks. While your days will have you immersed in complex projects directly driving DRW’s progress, your evenings will be spent exploring the city with organized social events to truly discover what it is like to live and work in Chicago.

Software Developer

DRW
Chicago
2 weeks ago
As a Software Developer, you will be an integral member of a team of experienced technologists, quantitative researchers, and traders. Your team will work closely to solve challenging technological problems by contributing to our full tech stack, from hardware and software development to grid computing. We are looking for individuals eager to learn new technologies to create innovative solutions and choose the right tools to directly impact our business. You will be surrounded by cutting-edge technology, given immediate responsibility, mentored by industry-leading engineers, and attend a robust training program, all to provide you with the best possible environment to succeed at DRW.

Quantitative Trading Analyst Intern

DRW
Chicago
2 weeks ago
As a Quantitative Trading Analyst Intern, you will gain exposure to the dynamic worlds of trading and technology in order to learn what it takes to become a successful and sustainable trader. You will work on a small team to combine the disciplines of technology, research and risk management to identify optimal trading and investment strategies within the regulatory framework through a series of project based assignments. At the conclusion of 10 weeks, you will have the opportunity to present your results to senior leadership at DRW. While your days will have you engrossed with complex quantitative trading projects, your evenings will be spent exploring the city with organized social events to truly discover what it’s like to live and work in Chicago, Greenwich, Houston & New York.

Quantitative Trading Analyst

DRW
Chicago
2 weeks ago
As a Quantitative Trading Analyst, you will have an opportunity to combine the disciplines of risk management, research and technology to create optimal trading and investment strategies within the regulatory framework. You will work closely with experienced traders, software engineers and quantitative researchers. You will gain exposure to multiple asset classes through hands on trading experience and data analysis. Individual discovery and collaboration with fellow team members are encouraged to develop your understanding of market behavior.

Quantitative Research Intern

DRW
Chicago
2 weeks ago
As a Quantitative Research Intern you will have an opportunity to solve challenging problems arising in a trading environment while utilizing the latest statistical scientific algorithms, machine learning techniques and derivatives pricing theory.  The teams focus on non-latency sensitive investment opportunities and multi-asset class derivatives strategies across geographies. Our teams emphasize cutting-edge innovative scientific research and collaboration, allowing you to gain a deeper understanding of quantitative trading. You will find great minds with diverse backgrounds, who are passionate about cultivating new ideas and exploring ways to bring them to life. You will use the team’s custom research infrastructure for simulation, back-testing, and validation of the proposed models. While your days will have you engrossed with complex technology projects, your evenings will be spent exploring the city with organized social events to truly discover what it’s like to live and work in Chicago.

University Talent Acquisition Coordinator

DRW
Chicago
2 weeks ago
DRW is a technology-driven, diversified principal trading firm. We trade our own capital at our own risk, across a broad range of asset classes, instruments and strategies, in financial markets around the world. As the markets have evolved over the past 25 years, so has DRW – maximizing opportunities to include real estate, cryptoassets and venture capital. With over 1000 employees at our Chicago headquarters and offices around the world, we work

Global Payroll Specialist

DRW
Chicago
2 weeks ago
DRW is a technology-driven, diversified principal trading firm. We trade our own capital at our own risk, across a broad range of asset classes, instruments and strategies, in financial markets around the world. As the markets have evolved over the past 25 years, so has DRW – maximizing opportunities to include real estate, cryptoassets and venture capital. With over 1000 employees at our Chicago headquarters and offices around the world, we work

Trading Systems Support Engineer - Cryptoassets

DRW
Chicago
3 weeks ago
We are looking for a Trading Systems Support Engineer to join our Cumberland cryptoassets trading team in Chicago. This role will be responsible for providing first level support for Cumberland systems used to research and trade cryptoassets globally. You will interface with external and internal end users to ensure they are able to use Cumberland systems effectively. A global team of DevOps and Software Engineers will be available for issue escalation. Support tools and monitoring systems are in place to provide the resources necessary to be effective.

Risk Analyst

DRW
Chicago
3 weeks ago
As a Risk Analyst on our Risk Operations team, you will work across a wide variety of asset classes to deliver risk analytics and implement/monitor risk data controls.  You will also work closely with Risk Managers to configure and improve our risk systems, methodologies, and limits. This role also involves frequent interaction with risk developers and collaboration with other groups across the firm.  Over time, this role offers the opportunity to grow into risk management responsibilities, including monitoring of markets and risk drivers across portfolios, evaluating new trade/strategy ideas, and communicating with traders/senior management when risks grow beyond established tolerances.

Senior Data Engineer, Research Data Management

DRW
Chicago
3 weeks ago
As a Senior Data Engineer on our Research Data Management team, you will play an integral role in managing various datasets used by Traders and Quantitative Researchers to analyze financial markets, determine trading opportunities, and establish trading strategies.

Senior Accountant

DRW
Chicago
3 weeks ago
As a Senior Accountant, you will be an integral member of our Family Office Services team that is responsible for providing accounting and consulting services to the partners of the firm.  In this role, you will provide day-to-day accounting and administrative support.

Trading Systems Engineer

DRW
Chicago
3 weeks ago
Our Application Support team provides mission critical support for many of our proprietary and third-party trading systems as well as our proprietary middle and back-office systems.  They manage a wide variety of technical support and engineering functions, including application support in testing and production environments, software deployment and configuration and system monitoring.  It’s a fast-paced, dynamic environment that provides new technical challenges constantly and demands that you learn new things daily. 

Software Engineer, GQMA

DRW
Chicago
3 weeks ago
thoughtful collaboration. DRW is looking for an exceptional Software Engineer with expertise in designing, building and supporting financial applications and distributed services targeting Front Office users, Risk Management and Operations. You will be joining a team responsible for providing models and analytics to the DRW businesses firm-wide and will be instrumental in helping define and implement the services and tools used for pricing, risk management, PnL and scenario analysis. Your work will be used throughout the organization on a daily basis by traders, risk managers, and back-office analysts. Come join our fast-moving team as we build the next generation of firm-wide services.

Software Engineer, GQMA

DRW
Chicago
3 weeks ago
DRW is looking for an exceptional Software Engineer with expertise in designing, building and supporting financial applications and distributed services targeting Front Office users, Risk Management and Operations. You will be joining a team responsible for providing models and analytics to the DRW businesses firm-wide and will be instrumental in helping define and implement the services and tools used for pricing, risk management, PnL and scenario analysis. Your work will be used throughout the organization on a daily basis by traders, risk managers, and back-office analysts. Come join our fast-moving team as we build the next generation of firm-wide services.