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UI/UX QA Engineer

| Chicago
DialogTech (formerly Ifbyphone) powers human connections in a digital world. As the market leader in call analytics and optimization, we provide data-driven marketers with an end-to-end call attribution and conversion platform. This delivers visibility and control over every conversation, so companies can optimize lead generation, map the full path to conversion, and increase sales conversions.
Thanks to smartphones, consumers are calling businesses to engage in conversations at record rates throughout every stage of the customer journey, and at DialogTech we are changing the world of voice communications for our customers. We enable our customers to better attribute, route, personalize, and handle their voice interactions at each stage of the marketing and sales processes.
As a QA Engineer, you'll directly contribute to a dynamic environment that drives QA efficiencies in practice, through process, and with effective tools/techniques. The QA Engineer is primarily responsible for delivering results for DialogTech by identifying and removing risks to quality for DialogTech’s product suite with an Agile team that solves complex challenges and builds state of the art software that operates at high volume.
More specifically, you will perform the following functions to drive the quality of DialogTech’s software products in the following ways:
  • Identify and resolve software inconsistencies, ambiguities and defects during the design and implementation phase of software building
  • Design and execute manual and automated test cases to assure the quality of a functional domain
  • Plan and execute the release of software updates into our testing and production environments in our continuous deployment process
  • Carry out root cause analysis on defects to ensure fixes are occurring correctly
  • Perform regression testing to ensure changes to the current release do not adversely affect previously implemented functionality
  • Document test cases that clearly articulate test objectives, steps and expected results
  • Collaborate with team members to communicate unacceptable risks to quality
  • Enforce to standard operating procedures and the collection of measures put in place to ensure consistency and improvement in the way we test software
  • Contribute to the planning process to establish tasks and forecasts for work to be performed
The desired skills and qualifications you will need are:
  • Bachelor's Degree or equivalent in Computer Science or related disciplines
  • 1 to 3 years providing Software Quality Assurance for commercial-grade systems and applications
  • Strong knowledge of the Software Engineering and Quality Assurance discipline
  • Experience with manual, exploratory testing or automated testing techniques using tools like Selenium...experience with both is a plus
  • Experience with or an interest in learning automated deployment tools like capistrano or AWS’s CodeDeploy
  • Experience using a browser's developer tools console to look for and understand error messages
  • Experience using a browser's developer tools network panel to observe requests and manipulate request
  • Experience testing JavaScript heavy single page applications 
  • Familiarity with automated build tools like Jenkins, Travis CI, or Solano CI a plus
  • Familiarity with SQL commands and the Linux command line for analyzing and debugging system behavior
  • Strong analytical skills, independent thinking, and attention to detail
  • Positive relationship with co-workers for cross-group collaboration
  • Ability to contribute to a motivating environment that instills accountability
  • Strong verbal and written communications skills for technical and non-technical audiences
  • Hands-on experience with the latest QA technologies related to their feature set or domain
Be a part of a team pushing the boundaries of technology. Join us at one of the nation's Best and Brightest, 10 years running, a 101 Best Places to Work in Chicago and an Inc. 500 fastest growing company!
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavascriptLanguages
    • PHPLanguages
    • PythonLanguages
    • RLanguages
    • RubyLanguages
    • SqlLanguages
    • VoiceXMLLanguages
    • jQueryLibraries
    • jQuery UILibraries
    • ReactLibraries
    • ReduxLibraries
    • Twitter BootstrapLibraries
    • AngularJSFrameworks
    • Backbone.jsFrameworks
    • Node.jsFrameworks
    • ZendFrameworks
    • MongoDBDatabases
    • MySQLDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • RDSDatabases
    • DynamoDBDatabases
    • ElasticsearchDatabases
    • Google AnalyticsAnalytics
    • OptimizelyAnalytics
    • BalsamiqDesign
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • ConfluenceManagement
    • JIRAManagement
    • TrelloManagement
    • TumblrCMS
    • WordpressCMS
    • CoScheduleCMS
    • Google AdsCMS
    • SalesforceCRM
    • MarketoLead Gen

Location

Right across the street from Union Station. A short walk to all CTA train and bus lines.

An Insider's view of DialogTech

What are some social events your company does?

We have loads of weekly formalized social events, from Friday beer bashes to charitable initiatives (causes are chosen from a pool of topics near and dear to DialogTech team members' hearts. We also participate in intramural sports and have an active women's group.

Sarah

Customer Support Engineer

What projects are you most excited about?

My team is building a Sourcetrak offering that allows customers to use their own phone numbers and telephony while leveraging DialogTech's data and analytics. I'm excited to implement new serverless and scaling technologies to enhance Sourcetrak.

Brad

Software Engineer

How has your career grown since starting at the company?

I initially started off in the sales organization and was always vocal about helping in other areas of the business. I was granted the opportunity to move to the marketing team, where my interest in all things paid search really developed. My management team has been extremely helpful in getting me closer to the next step in my career at DialogTech

Katie

Digital Marketing Manager

What is your vision for the company?

The most enjoyable part of working at DialogTech are the people and being able to work on cutting edge technologies. It's a collaborative environment. People take the time get to know you, both personally and professionally. Everyone is incredibly supportive of one another. The company is very focused and works towards their vision.

AJ

Director of Platform Engineering and Operations

What are DialogTech Perks + Benefits

DialogTech Benefits Overview

DialogTech offers three different plans to choose from: BlueCross BlueShield $250 deductible PPO medical, $2,500 deductible HSA plan (with employer contributions), and a BlueAdvantage HMO plan.
Dental insurance through Guardian Dental PPO plan and VSP Vision Insurance which provides the option of seeing any provider you choose within the network, without referral.

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
DialogTech's vision insurance plan provides the option of seeing any provider you choose within the network, without referral and a Wellness Exam Copay of $20.
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K)
DialogTech's 401(k) retirement plan offers investing into a Roth/Pretax retirement account.
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
We offer 100% paid maternity leave for up to 12 weeks and 3 weeks paid paternity leave.
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
At DialogTech we have unlimited PTO for all our employees.
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
We have weekly Beer Bashes in our office every Friday at 4 pm to start the weekend off right with our colleagues.
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
DialogTech provides free in-office premium beverages, fruit, cereal as well as healthy snacks.
Some Meals Provided
Happy Hours
Recreational Clubs
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns

Additional Perks + Benefits

At DialogTech we work to live, not live to work. It’s why we have an unlimited vacation policy and other rich benefits like 100% covered, paid maternity leave. We believe hiring the right people is our most important job and we believe in rewarding you for your hard work.

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