VP, Cloud & Technical Operations

| Chicago | Hybrid
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Reporting to the Chief Technology Officer, the Vice President of Cloud and Technical Operations is a key leader responsible for all technical operational responsibilities across the organization.

The position requires an experienced technology professional with the right mix of relevant experience and roll up your sleeves attitude, an ability to flex between strategic and tactical, outstanding verbal and written communication skills, and a high level of energy and passion to get things done and thrive in a fast-paced, team-oriented product development environment. They will be an operations leader who embodies FourKites’ leadership principles of leading by example, communicating openly, enabling and inspiring others, excelling with partners, acting decisively, and collaborating effectively.

Responsibilities:

Support & Operations

  • Own creation and development of a world class 24x7 function for application support and data operations. Approach the development of the function with a scrappy startup mindset.
  • Lead development of back-office tools to support technical and data troubleshooting needs.
  • Drive Incident, Problem Management, Root Cause Analysis and other operational processes.
  • Own internal IT systems and Help Desk functions to support internal clients.

Cloud Infrastructure & Release Management

  • Drive world class DevOps practices and cloud infrastructure automation. Create standards for how environments are used and supported.
  • Adept at Cost & Budget Management. Forecasting and planning activities for infrastructure and software procurement.
  • Govern compliance of controls over release management and infrastructure for SOC2 and other certifications.

Other

  • Develop a global distributed team with the right mindset and cultural match.
  • Define and implement the utilization project performance metrics (KPIs) and indicators for progress utilizing metrics to provide a data-centric view of performance and to direct ongoing improvement efforts that will impact outcomes.
  • Communicate and drive adoption and alignment of standards, policies, and procedures across the organization.
  • Lead M&A technology due diligence and integration related to new products and services.

Qualifications:

  • Bachelor’s degree in Engineering, Computer Science, or Information Technology; a Master's degree preferred
  • 15+ years of relevant work experience in engineering and operations roles
  • 3+ years of experience with Enterprise SaaS solutions and cloud technologies.
  • Experience setting up and running a network operations center, L1/2/3 support model and service level management.
  • Solid general management capability with skills in the following areas: strategy, operational excellence, collaboration and innovation
  • Strong leadership qualities and organizational skills as well as the ability to adapt quickly to changing priorities, assignments, and roles
  • Experience in hiring, training, mentoring and managing 20+ globally distributed workforce
  • Exceptional knowledge of Agile/Scrum/Lean principles and practices
  • Excellent verbal, written, and presentation skills, with a demonstrated ability to effectively communicate technical and business issues to support the strategic goals

Technical Skills

  • Thorough understanding of cloud deployment and cloud operations in AWS.
  • Experience with AWS infrastructure capabilities such as Amazon VPC, EC2, ELB, and AWS Auto Scaling.
  • Experience managing high availability services, various AWS Data services, data protection and management services.
  • Career wise, has ‘grown up’ with an engineering organization that strives for a service oriented architecture and continuous delivery. Understands release management processes in such an environment. Can bring discipline and rigor in the process.
  • Experience with cloud native application architecture
  • Has a larger operations background than engineering.

Style

  • Prefers enabler mindset over governor. Creates collaborative relationships with cross functional teams and is a strong advocate of system reliability and availability.

FourKites is the fastest-growing predictive supply chain platform, backed by top-tier VC firms in Silicon Valley, Boston and Chicago, delivering real-time visibility and execution for Fortune 500 companies and third-party logistics firms. Using a proprietary algorithm to calculate shipment arrival times, FourKites enables customers to lower operating costs, improve on-time performance, and strengthen end-customer relationships. With a network of more than four million GPS/ELD devices, FourKites covers all modes including ocean, rail, parcel and over-the-road. The platform is optimized for mobile and equipped with market-leading end-to-end security. We look for smart, agile, creative team players who are ready to roll up their sleeves and deliver for our customers.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • GolangLanguages
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RLanguages
    • RubyLanguages
    • SqlLanguages
    • ReactLibraries
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • AzureFrameworks
    • Google AnalyticsAnalytics
    • IllustratorDesign
    • PhotoshopDesign
    • ConfluenceManagement
    • JIRAManagement
    • SalesforceCRM

Location

110 North Upper Wacker Drive, Chicago, IL 60606

An Insider's view of FourKites

How does your team reward individual success?

We find that getting to know what motivates a team member allows us to give more valuable and appreciated rewards and recognition. It could be a team meeting shout out for a job well done, a gift card through our wish list program, an exciting new project that allows the employee to work with new teams or departments or even a spot bonus.

Amanda

Director, Talent & Development, Talent Acquisitions

What projects are you most excited about?

I had the privilege of being involved in the development of Appointment Manager and providing feedback when it was just a "simple" calendar designed to assist our customers in organizing appointments based on real-time ETAs. The utilization of this tool yields significant time savings, making it an undeniable favorite of mine.

Kayla

Customer Enablement Manager

How has your career grown since starting at the company?

From day one, I have been encouraged to explore my professional interests. I had only been an individual contributor in previous roles but was interested in people management – here, I have had the opportunity to grow into a manager role and the company has sponsored my participation in leadership programs to support my professional development.

Helen

Manager of Professional Services

How do you empower your team to be more creative?

The design team goes beyond being creative. We are strategic thinkers who execute scalable and sustainable product user experiences for our customers. Empathy is at the core of our design and more importantly, the entire FourKites company. I always encourage my team to think through our customer's lens in order to be the most impactful.

James

VP of Global User Experience

What are FourKites Perks + Benefits

FourKites Benefits Overview

We provide an elite tier of benefits and wellness programs, have a bias for promoting within, and an array of global culture & connection programs and committees, such as DEI Employee Councils, FourKites Pride, and FourKites Women's groups.

Culture
Volunteer in local community
Open door policy
OKR operational model
Team based strategic planning
Pair programming
Open office floor plan
Employee resource groups
Hybrid work model
Flexible work schedule
Remote work program
Diversity
Dedicated diversity and inclusion staff
Highly diverse management team
Mandated unconscious bias training
Mean gender pay gap below 10%
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Wellness programs
Team workouts
Mental health benefits
Wellness days
Financial & Retirement
401(K)
401(K) matching
Company equity
Performance bonus
Charitable contribution matching
Child Care & Parental Leave Benefits
Childcare benefits
Generous parental leave
Family medical leave
Adoption Assistance
Company sponsored family events
Fertility benefits
Vacation & Time Off Benefits
Generous PTO
Paid volunteer time
Paid holidays
Paid sick days
Bereavement leave benefits
Office Perks
Commuter benefits
Company-sponsored outings
Free snacks and drinks
Some meals provided
Company-sponsored happy hours
Recreational clubs
Fitness stipend
Home-office stipend for remote employees
Onsite gym
Professional Development Benefits
Job training & conferences
Lunch and learns
Promote from within
Mentorship program
Online course subscriptions available
Customized development tracks

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