VP, Cloud & Technical Operations

| Chicago

Reporting to the Chief Technology Officer, the Vice President of Cloud and Technical Operations is a key leader responsible for all technical operational responsibilities across the organization.

The position requires an experienced technology professional with the right mix of relevant experience and roll up your sleeves attitude, an ability to flex between strategic and tactical, outstanding verbal and written communication skills, and a high level of energy and passion to get things done and thrive in a fast-paced, team-oriented product development environment. They will be an operations leader who embodies FourKites’ leadership principles of leading by example, communicating openly, enabling and inspiring others, excelling with partners, acting decisively, and collaborating effectively.


Support & Operations

  • Own creation and development of a world class 24x7 function for application support and data operations. Approach the development of the function with a scrappy startup mindset.
  • Lead development of back-office tools to support technical and data troubleshooting needs.
  • Drive Incident, Problem Management, Root Cause Analysis and other operational processes.
  • Own internal IT systems and Help Desk functions to support internal clients.

Cloud Infrastructure & Release Management

  • Drive world class DevOps practices and cloud infrastructure automation. Create standards for how environments are used and supported.
  • Adept at Cost & Budget Management. Forecasting and planning activities for infrastructure and software procurement.
  • Govern compliance of controls over release management and infrastructure for SOC2 and other certifications.


  • Develop a global distributed team with the right mindset and cultural match.
  • Define and implement the utilization project performance metrics (KPIs) and indicators for progress utilizing metrics to provide a data-centric view of performance and to direct ongoing improvement efforts that will impact outcomes.
  • Communicate and drive adoption and alignment of standards, policies, and procedures across the organization.
  • Lead M&A technology due diligence and integration related to new products and services.


  • Bachelor’s degree in Engineering, Computer Science, or Information Technology; a Master's degree preferred
  • 15+ years of relevant work experience in engineering and operations roles
  • 3+ years of experience with Enterprise SaaS solutions and cloud technologies.
  • Experience setting up and running a network operations center, L1/2/3 support model and service level management.
  • Solid general management capability with skills in the following areas: strategy, operational excellence, collaboration and innovation
  • Strong leadership qualities and organizational skills as well as the ability to adapt quickly to changing priorities, assignments, and roles
  • Experience in hiring, training, mentoring and managing 20+ globally distributed workforce
  • Exceptional knowledge of Agile/Scrum/Lean principles and practices
  • Excellent verbal, written, and presentation skills, with a demonstrated ability to effectively communicate technical and business issues to support the strategic goals

Technical Skills

  • Thorough understanding of cloud deployment and cloud operations in AWS.
  • Experience with AWS infrastructure capabilities such as Amazon VPC, EC2, ELB, and AWS Auto Scaling.
  • Experience managing high availability services, various AWS Data services, data protection and management services.
  • Career wise, has ‘grown up’ with an engineering organization that strives for a service oriented architecture and continuous delivery. Understands release management processes in such an environment. Can bring discipline and rigor in the process.
  • Experience with cloud native application architecture
  • Has a larger operations background than engineering.


  • Prefers enabler mindset over governor. Creates collaborative relationships with cross functional teams and is a strong advocate of system reliability and availability.

FourKites is the fastest-growing predictive supply chain platform, backed by top-tier VC firms in Silicon Valley, Boston and Chicago, delivering real-time visibility and execution for Fortune 500 companies and third-party logistics firms. Using a proprietary algorithm to calculate shipment arrival times, FourKites enables customers to lower operating costs, improve on-time performance, and strengthen end-customer relationships. With a network of more than four million GPS/ELD devices, FourKites covers all modes including ocean, rail, parcel and over-the-road. The platform is optimized for mobile and equipped with market-leading end-to-end security. We look for smart, agile, creative team players who are ready to roll up their sleeves and deliver for our customers.

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Technology we use

  • Engineering
    • RubyLanguages
    • ReactLibraries
    • AngularJSFrameworks
    • SQLiteDatabases


Modern office space with panoramic views of downtown Chicago. Located in the Ogilvie Transportation Building, that's connected to all of downtown!

An Insider's view of FourKites, Inc.

What are some social events your company does?

The team at FourKites makes sure to take time to get a little competitive. Happy hour at SPiN allowed the teams to bond over snacks, libations and some fierce ping pong skills.


Talent Manager

What projects are you most excited about?

We are working on a project to add functionality to our platform that will increase our customer’s visibility and add flexibility to our integrations. This has required collaboration between multiple departments to ensure that the scoping of the multiple product enhancement tickets are detailed and address the problems of all stakeholders.


Manager, Carrier Operations

How has your career grown since starting at the company?

I started with FourKites as executive admin support & office manager. Several months into the role, I discussed growth opportunities with my manager and expressed an interest in moving into the HR function. The company supported my growth by sponsoring my SHRM certification and at my 1yr anniversary, I officially transitioned into a HR role!


HR Manager & Office Manager

What are FourKites, Inc. Perks + Benefits

Friends outside of work
Eat lunch together
Intracompany committees
FourKites has the "Fun Committee" to help create new happy hour ideas, spirit weeks, summer and winter parties, new swag ideas and co-ed sports teams.
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Onsite Gym
Retirement & Stock Options Benefits
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Recreational Clubs
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
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