We deliver digital workflows that create great experiences and unlock productivity.
Chicago, IL

VP, Observability Engineering

| Remote
Company Description

ServiceNow is making the world of work, work better for people. Our cloud‑based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise. We're growing fast, innovating faster, and making an impact on our customers' and employees' lives in significant and important ways. With over 6,900 customers, we serve approximately 80% of the Fortune 500, and we're on the 2020 list of FORTUNE World's Most Admired Companies.®
We're looking for people who are ready to roll up their sleeves and help us build on our incredible momentum, our diverse, engaged workforce, and our purpose to make the world of work, work better.
Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Job Description

Seattle or SF Bay Area preferred/Remote Possible.

ServiceNow is one of the fastest-growing enterprise software companies today with over $5 billion in revenue and hurtling towards $10 billion plus in revenue. 

To hyperscale, we’re hiring a Vice President of Cloud Observability to:

  • Scale the organization responsible for telemetry frameworks used throughout ServiceNow’s infrastructure, cloud services, and products to capture, transport, store and analyze the telemetry data.
  • Scale the observability infrastructure to support terabytes of logs and billions of metric data points daily.
  • Shape the Observability team’s roadmap and vision.
  • Create and evolve the culture of Observability across ServiceNow.

    The Team

    The Observability team is responsible for providing frameworks, tools, APIs and visualizations to allow all ServiceNow engineers and developers to better understand the behavior of features, services, and infrastructure they own and maintain. The Observability team helps teach product, infrastructure, and systems teams how to appropriately monitor features and services they own, provides visualization for monitoring distributed systems, reduces operational overhead, and helps deliver unmatched availability to our customers.

    The Role

    Lead an Observability team and create a culture where Observability is embedded in every facet of our service. This role will help allow teams to deliver highly available products and services at a scale that far exceeds our customer demand. By joining us on this mission, you have the rare opportunity to:

    • Join an already high-intensity, successful company in driving 2x revenues trajectory.
    • Build and cultivate a culture of observability across cloud infrastructure, services, and product teams throughout ServiceNow.
    • Drive the roadmap for the Observability organization. Bring together multiple perspectives and be the key connector in this important and highly visible role.
    • Participate in deep technical design discussions within your team, across partner teams, and ensure that we’re building the right systems.
    • Revolutionize and move the needle in SaaS cloud computing.



    We need a leader with experience having designed, operated, and implemented Observability frameworks of very large scale, and well versed in the operation of scale architectures. You should have deep operational knowledge of SaaS or IaaS at-scale and how to avoid limitations through innovative design. Expert-level experience and qualifications to be successful in this role include:

    We are passionate about our product and live for our customers. We are hungry and humble, but we have high expectations. Joining ServiceNow is an opportunity to better yourself personally and professionally while solving real, 21st century infrastructure computing challenges.

    • Bachelor's degree in Computer Science, related technical field, or equivalent practical experience.
    • 10 years of experience managing teams and delivering Observability on a global scale. Understand the Observability stack such that you can contribute meaningfully to architectural decisions.
    • Experience in software engineering, networking, and distributed systems.
    • Experience translating business needs into engineering opportunities focused on scale, performance, reliability, efficiency, and product velocity.
    • Experience growing and managing diverse, talented, global engineering teams.
    • Experience building strong relationships within and across peer teams that foster deep engagement and delivering key technologies.
    • Ability to represent and promote complex business or technical concepts both internally and externally.

    Additional Information

    ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

    If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at +1 (408) 501-8550, or [email protected] for assistance.

    For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

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    Where we are

    Before COVID, we were in a new building on Lake and Racine in the West Loop. Right now we're physically distanced but trying to stay social connected!

    Technology we use

    • Engineering
    • Product
      • JavaLanguages
      • JavascriptLanguages
      • RubyLanguages
      • SqlLanguages
      • jQueryLibraries
      • ReactLibraries
      • ReduxLibraries
      • AngularJSFrameworks
      • MariaDBDatabases
      • MySQLDatabases
      • OracleDatabases
      • Google AnalyticsAnalytics
      • PiwikAnalytics
      • Adobe AnalyticsAnalytics
      • BalsamiqDesign
      • IllustratorDesign
      • InVisionDesign
      • PhotoshopDesign
      • SketchDesign
      • ServiceNowManagement

    What are ServiceNow Perks + Benefits

    ServiceNow Benefits Overview

    We make work better for people—including our own. From work environments that help us do our best work, to benefits and a culture that encourage employees to stay healthy, happy, engaged, and growing, we keep our people at the center of everything we do.

    Volunteer in local community
    Full-time employees get 20 hours per year to volunteer with the non-profit of their choice.
    Partners with Nonprofits
    Friends outside of work
    Eat lunch together
    Intracompany committees
    Daily sync
    Open door policy
    Team owned deliverables
    Team based strategic planning
    Group brainstorming sessions
    Pair programming
    Open office floor plan
    Documented equal pay policy
    Dedicated Diversity/Inclusion Staff
    Unconscious bias training
    Diversity manifesto
    Someone's primary function is managing the company’s diversity and inclusion initiatives
    Mean gender pay gap below 10%
    Diversity Employee Resource Groups
    Hiring Practices that Promote Diversity
    Health Insurance & Wellness Benefits
    Flexible Spending Account (FSA)
    Disability Insurance
    Dental Benefits
    Vision Benefits
    Health Insurance Benefits
    Life Insurance
    Onsite Gym
    Mental Health Benefits
    Retirement & Stock Options Benefits
    401(K) Matching
    Starting in 2019
    Company Equity
    Employee Stock Purchase Plan
    Purchase company stock at a 15% discount semi-annually
    Performance Bonus
    Match charitable contributions
    Child Care & Parental Leave Benefits
    Child Care Benefits
    Generous Parental Leave
    Starting in 2019 - 20 weeks for birthing parent, 12 weeks for non-birthing parent
    Flexible Work Schedule
    Remote Work Program
    Work remotely on occasion as needed.
    Family Medical Leave
    Adoption Assistance
    Company sponsored family events
    Vacation & Time Off Benefits
    Unlimited Vacation Policy
    Generous PTO
    Paid Volunteer Time
    Starting in 2019 - 20 hours a year starting in 2019
    Paid Holidays
    Paid Sick Days
    Perks & Discounts
    Beer on Tap
    With an in house craft beer geek procuring
    Casual Dress
    Commuter Benefits
    Pre-tax contribution plan for commuter expenses - transit and parking
    Company Outings
    Site social activities periodically
    Free Daily Meals
    Free breakfast offered daily
    Game Room
    Shuffle board, pool table, table games and more!
    Stocked Kitchen
    Some Meals Provided
    Happy Hours
    Every Thursday!
    Relocation Assistance
    Home Office Stipend for Remote Employees
    Professional Development Benefits
    Job Training & Conferences
    LinkedIn Learning access, numerous internal training programs, conference attendance options
    Tuition Reimbursement
    Up to $5,250 reimbursed annually for qualified expenses
    Diversity Program
    Lunch and learns
    Cross functional training encouraged
    Promote from within
    Continuing Education stipend
    Online course subscriptions available
    Paid industry certifications

    An Insider's view of ServiceNow

    What’s the vibe like in the office?

    When I walk into a room, I don't feel different than any of my colleagues there. I’m free to express my opinions. Whatever I bring to the table, I'm free put it out there.


    Senior Application Developer

    What projects are you most excited about?

    I wanted to work at a growing company. We're focused, customer-centric, and you can't beat the platform.


    Project Manager

    How has your career grown since starting at the company?

    When a VP told me that an opportunity had opened up on the customer support engineering team, I decided to leave the beaches of San Diego, California behind. I had expressed to my manager that I want to be a CIO or an executive and this opportunity brought me leadership training as well as international business experience.


    Senior Director, Technical Support Management

    What is your vision for the company?

    Amazing products that create great employee and customer experiences and make work, work better, is our passion.


    Chief Product Officer

    What’s the vibe like in the office?

    This is an idea space. It’s a place where we’re all operating on the same wavelength. We’re all interested in what we’re working on. And you hear it in people’s voices. You see it in people’s work. Everybody wants to be here. Everybody wants to work on these problems.


    Software Developer
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