Experience Designer Lead

| Chicago, IL, USA
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Address: USA-IL-Chicago-300 South Riverside Plaza
Store Code: User Interface/User Experience (5139398)
Ahold Delhaize USA, a division of global food retailer Ahold Delhaize, is part of the U.S. family of brands, which also includes five leading omnichannel grocery brands - Food Lion, Giant Food, The GIANT Company, Hannaford and Stop & Shop. Ahold Delhaize USA associates support the brands with a wide range of services, including Finance, Legal, Sustainability, Commercial, Digital and E-commerce, Technology and more.
Primary Purpose
We are seeking a talented designer to join our Experience Design team. A successful candidate will influence product strategy, be a collaborative and eager contributor, execute with excellence, and lead product prototyping and UX design work. This is an opportunity to join a fast-paced team, think holistically about design and change the current grocery landscape.
The Experience Design team has an effective partnership with Product Management and Development teams. We collaborate with engineers, product owners, brand clients and other executives throughout the product development lifecycle. The position requires a customer focus, a data-informed approach, and awareness of current practices for mobile and browser UX design. The ideal candidate will be comfortable with ambiguity, passionate about design, and able to perform at a high level.
Our flexible/ hybrid work schedule includes 3 in-person days at one of our core locations and 2 remote days.
Duties and Responsibilities

  • Applies user centered design methods to design elegant, simple and intuitive solutions that aligns business goals and user needs.
  • Advocates for the customer throughout the product lifecycle.
  • Conducts remote user research to validate concepts and design decisions.
  • Collaborates, coordinates, and influences design peers to deliver a consistent and cohesive user experience across our digital platforms.
  • Brings a mobile-first mindset with designers and cross functional teams.
  • Comfortable presenting the work to various audiences and can clearly and passionately articulate the rationale behind design decisions.
  • Takes pride in producing clear deliverables including flows, wireframes, visual design, front end annotations.
  • Documents expected transitions, animations and micro-interactions through prototypes as needed.
  • Delivers final designs adhering to brand standards, WCAG 2.0, and internal design system.
  • Works with scrum teams to execute on the work, help resolve unexpected challenges, and to ensure designs are implemented as intended.
  • Advocates for continuous improvements to the customer experience by considering market analysis, customer feedback, usage analytics, stakeholder input, and design research insights.


Qualifications

  • At least 3 years of experience in an ecommerce or digital agency as a product designer, user experience designer, interaction designer, or similar role.
  • Proficient using design and prototyping tools such as Figma.
  • Experience conducting remote user research to validate concepts and conduct usability testing.
  • Experience working in an agile environment.
  • Experience working with design research, interpreting findings and acting on those results.
  • Experience with ecommerce and transactional experiences.
  • Bachelor's degree in design, human-computer interaction (HCI), or equivalent professional experience.


Preferred Qualifications

  • Navigates constraints and complexity while maintaining composure, pushing back diplomatically, applying the right UX methods and rigor accordingly and asks for help and direction when needed.
  • Thinks deeply to understand the problem space and is curious to rapidly explore potential solutions that aligns with customer needs.
  • Constantly explores ways to improve the way our products work AND look.
  • A collaborative spirit who enjoys working closely with colleagues in design, research, product management and engineering.
  • Builds partnerships across teams.
  • Organized, driven and excited about designing the future of online grocery.
  • Seeks data and leverages research to uncover user needs, inform ideation, and validate design decisions.
  • Effective at working in all phases of design from research, ideation, execution, and optimization.
  • Is energized by problem-solving and loves to develop practical solutions for difficult problems.
  • Is attuned to emerging design trends, methods, and patterns.
  • Comfortable designing experiences for mobile web and mobile app touchpoints.
  • Ability to drive the design review cycle and close on design requirements.
  • Anticipates technical considerations when designing.
  • Has a track record of producing business results through design.
  • A portfolio that demonstrates systematic and creative design thinking as well as a deep understanding of UX/UI best practices.


#LI-KK1 #LI-Hybrid
Ahold Delhaize USA, a division of global food retailer Ahold Delhaize, is part of the U.S. family of brands, which also includes five leading omnichannel grocery brands - Food Lion, Giant Food, The GIANT Company, Hannaford and Stop & Shop. When considered together, the companies of Ahold Delhaize USA comprise the largest grocery retail group on the East Coast and the fourth largest grocery retail group in the nation, serving millions of omnichannel customers each week.
Job Requisition: 385463_external_USA-IL-Chicago_722024

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • ScalaLanguages
    • SwiftLanguages
    • AzureLanguages
    • jQueryLibraries
    • ReactLibraries
    • Vue.JSFrameworks
    • Microsoft SQL ServerDatabases
    • OracleDatabases
    • Google AnalyticsAnalytics
    • OptimizelyAnalytics
    • PoppuloEmail

Location

Right next to Union Station, we are easy to get to and surrounded by food in Downtown and the West Loop.

What are Ahold Delhaize USA Perks + Benefits

Ahold Delhaize USA Benefits Overview

We at Ahold Delhaize USA recognize our people power our progress. We offer an experience where our associates are valued; Diversity, Equity, Inclusion and Belonging are infused in our business and our employees are representative of the communities that we serve.

We believe in total wellness, which encompasses a blend of physical, financial and emotional wellness. No matter where you are on your personal wellness journey, Ahold Delhaize USA provides access to a variety of tools and resources to support total wellness. This includes medical, dental, and vision benefits, health savings accounts, flexible spending accounts, 401(k) with a strong company match, paid parental leave, adoption assistance, tuition reimbursement, generous and flexible paid time off and holiday policy and an array of voluntary benefits including critical care, pet insurance and additional life coverage.

Culture
Volunteer in local community
Partners with nonprofits
Open door policy
OKR operational model
Team based strategic planning
Open office floor plan
Employee resource groups
Employee-led culture committees
Hybrid work model
In-person all-hands meetings
Summer hours
Flexible work schedule
Remote work program
Diversity
Dedicated diversity and inclusion staff
Highly diverse management team
Mandated unconscious bias training
Diversity manifesto
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance + Wellness
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Pet insurance
Wellness programs
Team workouts
Mental health benefits
Transgender health care benefits
Wellness days
Abortion travel benefits
Financial & Retirement
401(K)
401(K) matching
Company equity
Performance bonus
Child Care & Parental Leave
Generous parental leave
Family medical leave
Adoption Assistance
Fertility benefits
Vacation + Time Off
Generous PTO
Paid holidays
Paid sick days
Floating holidays
Bereavement leave benefits
Office Perks
Commuter benefits
Company-sponsored outings
Free snacks and drinks
Some meals provided
Company-sponsored happy hours
Onsite office parking
Relocation assistance
Meditation space
Mother's room
Onsite gym
Professional Development
Job training & conferences
Tuition reimbursement
Lunch and learns
Promote from within
Mentorship program
Online course subscriptions available
Paid industry certifications
Personal development training
Virtual coaching services

Additional Perks + Benefits

With a one-stop shop for online benefits management, our employees can focus on supporting our brands in creating great customer experiences. Our office locations offer a range of perks, which may include cafeterias, EV charging stations, fitness centers, walking paths, wellness rooms, and more.

As you strive to embrace a healthier, more balanced lifestyle, our goal is to support you with tools and resources that promote awareness and learning. Our Associate Well-Being Programs focus on the whole you — your emotional and physical health, financial, wellness, and work/life balance through programs and benefits such as 401(k) Retirement Savings Plan, the My Resources Everyday EAP program, Health Advocate, Tobacco Cessation program and much more.

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