Responsibilities: 

• Customer billing
• Customer Web billing
• Collections
• Case Management (credit memos, buffer day increase, credit increase, etc.)
• Upload customer paperwork (when required)
• General account maintenance (proper set up, update information, etc.)
• Account Reconciliation (short/overpaid invoices)
• Cash Application Support
• TL carrier invoices in review (all reason codes)
• Case Management (short pays, voiding carrier invoices, etc.)
• Upload carrier paperwork (when required)
• Carrier invoice reconciliation (short/unpaid invoices)
• Carrier A/P inquiries
• Support to Carrier team with A/P inquiries
• Call carriers for paperwork (unbilled & missing documents)
• Miscellaneous administrative duties as requested (scan, fax, resend invoices, manual invoice correction, etc.)

Qualifications:

• Advanced understanding of truckload and transportation industry billing practices

• Take charge performer who is effective at multi-tasking.

• Proficient in MS Word and Excel
• Collections experience preferred
• Excellent verbal and written communication skills and strong ability for personal interaction
• High level of customer service, problem solving and analytical skills
• Effective time management and organizational skills, ability to work in a fast-paced environmentTeam player
• Strong sense of urgency and follow up skills
• Integrity and professionalism
• Initiative and willingness to learn
• Proactive, independent and detail oriented approach to work

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, status as a qualified individual with a disability, or Vietnam era or other protected veteran.