Accounts Receivable Analyst - Remote at DFIN

| Chicago | Remote
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Donnelley Financial Solutions (DFIN) is a leader in risk and compliance solutions, providing insightful technology, industry expertise and data insights to clients across the globe. We’re here to help you make smarter decisions with insightful technology, industry expertise and data insights at every stage of your business and investment lifecycles. As markets fluctuate, regulations evolve and technology advances, we’re there. And through it all, we deliver confidence with the right solutions in moments that matter. 


The Accounts Receivable Analyst is responsible for collections of outstanding accounts receivable dollars from the existing client base and all other aspects of collections, resolving customer billing problems, driving on-time payment and reducing any accounts receivable delinquency. The AR analyst will be responsible for maintaining their given portfolio of customers and reducing the aging by maximizing cash collection. Specific responsibilities include: identifying, resolving, and collecting past due invoices, reconciling accounts as needed, and providing excellent internal and external customer service. This position will report to the Accounts Receivable Supervisor.

  • Complete daily activities as prioritized by the collection strategy manual
  • Contact customers on priority and delinquent accounts for resolution and payment and record all activities in provided tool. Make outbound collection calls in a professional manner while keeping and improving customer relations
  • Initiate proactive contact (telephone and email) with targeted accounts to remove potential barriers to on-time payment
  • Understand customer profiles and their related sensitivities. Develop strong working knowledge of customer base and company organizational structure
  • Communicate account delinquency information to respective Sales personnel as outlined by the standard collections and escalation process
  • Resolve unidentified payments that have been assigned to account with the support of the Cash Application team
  • Resolve within the prescribed time frame all accounts receivable related disputes assigned to accounts
  • Issue requests for refunds of cash on account or credit memos as needed
  • Review dispute documentation provided by cash application or customer, and assign dispute to appropriate internal owner(s)
  • Contact customers regarding unidentified disputes, determine the reason, secure additional documentation as needed and assign to proper owner(s)
  • Work with internal departments (Pricing, Customer Service, Billing, Sales) to research issues, and provide support in obtaining additional information
  • Identify repetitive issues and communicate to Accounts Receivable Supervisor to facilitate root cause analysis and eradication
  • Escalate problematic accounts to Accounts Receivable Supervisor with clear explanation of issues and request for assistance
  • Use current ERP system (SAP S/4 Hana) to research status of accounts, payments, and to generate ad-hoc reports
  • Support training and process improvement effort
  • Achieve past due percentage, DSO, and any other collection-related goals
Basic Qualifications:

The qualifications below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Bachelor’s degree in accounting/finance or equivalent work experience strongly preferred
  • 4+ years of successful experience in B2B collections or customer service


Preferred Skills:
  • Proficient in using SAP S/4 Hana preferred
  • Proficient in using Microsoft Office suite
  • Excellent customer communication skills with high proficiency in speaking, writing and typing
  • High level ability to influence and negotiate
  • Excellent problem solving, and customer service skills
  • Excel data skills
  • Functional knowledge of the accounts receivable and collections processes
  • Highly organized with strong follow-up, documentation, and multitasking skills
  • Results driven with a dynamic personality
  • Ability to handle stressful situations and meet strict deadlines
  • Adaptable to new ideas and ways of accomplishing tasks
  • Ability to work in a team environment

It is the policy of Donnelley Financial Solutions to select, place and manage all its employees without discrimination based on race, color, national origin, gender, age, religion, actual or perceived disability, veteran's status, actual or perceived sexual orientation, genetic information or any other protected status. 

If you are a qualified individual with a disability or a disabled veteran, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access as a result of your disability. You can request a reasonable accommodation by sending an email to [email protected] #BI-Remote

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Technology we use

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Located in the heart of downtown Chicago’s financial district, we are steps from all Metra stations, good eats and entertainment.

An Insider's view of DFIN

What projects are you most excited about?

In transforming and improving FinTech products, excitement comes from the challenge of knowing that the problems are complex, yet the solutions must be easy to use. When we start a new project, I can't wait to sink my teeth into understanding the problem space, talking to users, designing the solution, and seeing it through to release.


Principal Product Designer

What makes someone successful on your team?

Active and honest listening – Contrary to the stereotypical, extroverted sales rep, some of my most effective and insightful client interactions are when I do the least amount of talking, and the most active listening. Client insight is exponentially easier to excavate when you stop “pitching” – and start listening.


Senior Sales Representative

What is your vision for the company?

Our business plan reflects the change in products DFIN is selling today versus what we sell in five years. DFIN today is a company that offers a lot of professional services that we added software to, but the goal is to become a SaaS company that has services to support it.


SVP, Global Head of Engineering

What does your typical day look like?

The role of a software engineer is really about creating computational systems and ensuring they behave as designed. My day-to-day is focused mostly on writing code that provides new functionality within our products that we see a need for in the market—and providing quality control to be certain it works properly.


Senior Software Engineer

What are DFIN Perks + Benefits

DFIN Benefits Overview

The world continues to change in ways we never expected, but there is one constant: your safety and well-being is a top priority, and DFIN has you covered with our benefits.

Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Unconscious bias training
Diversity manifesto
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Mental Health Benefits
Retirement & Stock Options Benefits
401(K) Matching
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
We value a work / life balance at DFIN.
Remote Work Program
We have partial and fully remote opportunities at DFIN.
Family Medical Leave
Family Medical Leave granted under the Family and Medical Leave Act (FMLA).
Adoption Assistance
Return-to-work program post parental leave
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Happy Hours
Employee parking available
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Time allotted for learning
Online course subscriptions available
Customized development tracks
Paid industry certifications
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