Job Description Summary

The primary responsibilities include the development of timely analyses and reporting on key metrics for accounts receivables and collection activities, along with the monitoring of compliance with the corporate collection policy.

Job Duties

• Developing and publishing accounts receivable, collections analyses, and key metrics reports.
• Monitoring and reporting on corporate collection policy and procedure compliance.
• Publishing monthly Accounts Receivable reporting package and scorecards for all markets.
• Credit review and approval of returning ASG/PSG customers.
• Collaborating with internal departments on issue resolution and process improvement.
• Monitor monthly processing of customer inactivations.
• Processing bad debt write offs and 3rd party placements.
• Providing direction and support to Customer Care collection activities.
• Processing bankruptcy notifications, monitoring related customers, and working with 3rd party bankruptcy services vendor.
• Escalating account issues through appropriate channels when necessary.
• Additional special projects as assigned.

Qualifications

• BS/BA Degree Required.
• 1-2 years of experience in B2B collections, accounts receivable, or customer service.
• 1-2 years of analysis experience.
• Strong Excel skills (v-lookup; pivot tables, graphs).
• Excellent written and verbal communication skills
• Proficient in Excel/Microsoft Office
• Essbase a plus
• Salesforce a plus
• Decision Making
• Priority Management
• Problem Solving
• Customer Focus
• Team Effectiveness
• Commitment to Results
• Attention to Detail
• Adaptability

Why Choose CCC

We promote a healthy work-life balance and offer generous benefit plans and resources designed with employee satisfaction in mind.
What we value is simple - customers, employee commitment, collaboration and clear communication.

We hire people who will embrace the company’s goals and productively contribute in ways that help us serve the customer, innovate, and stay strong.
We make it a priority to keep employees healthy, happy and enriched.

• Healthy - Wellness programs and Perkspot/employee discount program
• Happy – Recognition programs, a confidential employee assistance program, and flexible work arrangements such as staggered start times
• Enriched – Tuition reimbursement, training and learning programs, and leadership development opportunities

Our corporate headquarters is located in downtown Chicago within the historic Merchandise Mart—a certified LEED (Leadership in Energy and Environmental Design) building.

CCC Information Services was ranked #17 in the Top 100 Digital Companies in Chicago in 2017 by Built In Chicago, an online community for digital technology entrepreneurs in Chicago.