Accounts Receivable Analyst

| Chicago | Hybrid
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Donnelley Financial Solutions (DFIN) is a leader in risk and compliance solutions, providing insightful technology, industry expertise and data insights to clients across the globe. We’re here to help you make smarter decisions with insightful technology, industry expertise and data insights at every stage of your business and investment lifecycles. As markets fluctuate, regulations evolve and technology advances, we’re there. And through it all, we deliver confidence with the right solutions in moments that matter. 

Description

The Accounts Receivable Analyst is responsible for collections of outstanding accounts receivable dollars from the existing client base and all other aspects of collections, resolving customer billing problems, driving on-time payment and reducing any accounts receivable delinquency. The AR analyst will be responsible for maintaining their given portfolio of customers and reducing the aging by maximizing cash collection. Specific responsibilities include: identifying, resolving, and collecting past due invoices, reconciling accounts as needed, and providing excellent internal and external customer service.This position will report to the Accounts Receivable Supervisor.

Responsibilities

• Complete daily activities as prioritized by the collection strategy manual
• Contact customers on priority and delinquent accounts for resolution and payment and record all activities in provided tool. Make outbound collection calls in a professional manner while keeping and improving customer relations
• Initiate proactive contact (telephone and email) with targeted accounts to remove potential barriers to on-time payment
• Understand customer profiles and their related sensitivities. Develop strong working knowledge of customer base and company organizational structure
• Communicate account delinquency information to respective Sales personnel as outlined by the standard collections and escalation process
• Resolve unidentified payments that have been assigned to account with the support of the Cash Application team
• Resolve within the prescribed time frame all accounts receivable related disputes assigned to accounts
• Issue requests for refunds of cash on account or credit memos as needed
• Review dispute documentation provided by cash application or customer, and assign dispute to appropriate internal owner(s)
• Contact customers regarding unidentified disputes, determine the reason, secure additional documentation as needed and assign to proper owner(s)
• Work with internal departments (Pricing, Customer Service, Billing, Sales) to research issues, and provide support in obtaining additional information
• Identify repetitive issues and communicate to Accounts Receivable Supervisor to facilitate root cause analysis and eradication
• Escalate problematic accounts to Accounts Receivable Supervisor with clear explanation of issues and request for assistance
• Use current ERP system (SAP S/4 Hana) to research status of accounts, payments, and to generate ad-hoc reports
• Support training and process improvement effort
• Achieve past due percentage, DSO, and any other collection-related goals
Critical competencies required
• Excellent customer communication skills with high proficiency in speaking and writing
• High level ability to influence and negotiate
• Excellent problem solving, and customer service skills
• Excel data skills
• Functional knowledge of the accounts receivable and collections processes
• Highly organized with strong follow-up, documentation, and multitasking skills
• Results driven with a dynamic personality
• Ability to handle stressful situations and meet strict deadlines
• Adaptable to new ideas and ways of accomplishing tasks
• Ability to work in a team environment

Qualifications

Basic Qualifications
• Bachelor's degree in accounting/finance or equivalent work experience
• 4+ years of successful experience in B2B collections
• Proficient in using Microsoft Office suite
Preferred Qualifications
• Proficient in using SAP S/4 Hana preferred
• Experience in collections process improvements



It is the policy of Donnelley Financial Solutions to select, place and manage all its employees without discrimination based on race, color, national origin, gender, age, religion, actual or perceived disability, veteran's status, actual or perceived sexual orientation, genetic information or any other protected status. 

If you are a qualified individual with a disability or a disabled veteran, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access jobs.dfinsolutions.com as a result of your disability. You can request a reasonable accommodation by sending an email to [email protected]#TalentknowsTalent


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Technology we use

  • Engineering
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Location

Located in the heart of downtown Chicago’s financial district, we are steps from all Metra stations, good eats and entertainment.

An Insider's view of DFIN

How would you describe the company’s work-life balance?

The company culture that I love the most about Donnelley is the flexibility and work-life balance. Working in this role with my peers, my leadership team, and within my own team — everyone understands that you have other things to take care of outside of your work.

Aravinda

VP, IT Infrastructure & Operations

How do you collaborate with other teams in the company?

The new employee is paired up with one or two team members to accomplish their first set of tasks and collaboration is encouraged every step of the way. We have other meetings on a cadence and will break into smaller groups when it feels right. For local employees who thrive on face-to-face collaboration, we try to meet in-person when possible.

Gary

Engineering Manager

What makes someone successful on your team?

Active and honest listening – Contrary to the stereotypical, extroverted sales rep, some of my most effective and insightful client interactions are when I do the least amount of talking, and the most active listening. Client insight is exponentially easier to excavate when you stop “pitching” – and start listening.

Carey

Senior Sales Representative

What is your vision for the company?

Our business plan reflects the change in products DFIN is selling today versus what we sell in five years. DFIN today is a company that offers a lot of professional services that we added software to, but the goal is to become a SaaS company that has services to support it.

Stephen

SVP, Global Head of Engineering

What are DFIN Perks + Benefits

DFIN Benefits Overview

The world continues to change in ways we never expected, but there is one constant: your safety and well-being is a top priority, and DFIN has you covered with our benefits.

Culture
Volunteer in local community
Partners with nonprofits
Open door policy
OKR operational model
Team based strategic planning
Open office floor plan
Employee resource groups
Employee-led culture committees
Quarterly engagement surveys
Hybrid work model
Employee awards
Flexible work schedule
We value a work / life balance at DFIN.
Remote work program
We have partial and fully remote opportunities at DFIN.
Diversity
Documented equal pay policy
Dedicated diversity and inclusion staff
Highly diverse management team
Mandated unconscious bias training
Diversity manifesto
Diversity employee resource groups
Hiring practices that promote diversity
Diversity recruitment program
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Wellness programs
Mental health benefits
Wellness days
Unlimited PTO structure to support Wellness.
Financial & Retirement
401(K)
401(K) matching
Company equity
Employee stock purchase plan
Performance bonus
Child Care & Parental Leave Benefits
Childcare benefits
Generous parental leave
Family medical leave
Family Medical Leave granted under the Family and Medical Leave Act (FMLA).
Adoption Assistance
Return-to-work program post parental leave
Vacation & Time Off Benefits
Unlimited vacation policy
Generous PTO
Paid holidays
Paid sick days
Flexible time off
Floating holidays
Bereavement leave benefits
Hardship benefits
Office Perks
Commuter benefits
Company-sponsored outings
Free snacks and drinks
Some meals provided
Company-sponsored happy hours
Onsite office parking
Employee parking available
Fitness stipend
Mother's room
Onsite gym
Professional Development Benefits
Job training & conferences
Lunch and learns
Promote from within
Mentorship program
Continuing education available during work hours
Online course subscriptions available
Customized development tracks
Paid industry certifications
Personal development training
Apprenticeship programs

Additional Perks + Benefits

DFIN has implemented a Employee Stock Purchase Program.

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