Accounts Receivable Specialist at SPINS LLC

| Chicago
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Who we are.

For 20 years, our mission has been to increase the presence and accessibility of natural and organic products to encourage healthier and more vibrant living. By leveraging SPINS’ industry-leading proprietary data and analytics, our technology enables deeper, more engaged relationships between Retailers, Brands and Consumers through our platform, web, and mobile products. At the core of our work lies a passion to create a culture of sustainable health & wellness.

What you will do.

The Accounts Receivable Specialist is primarily responsible for recording customer payments, identifying billing issues and keeping customer information updated. This role requires a basic understanding of accounting principles, accounts receivable and cash application, collections, problem-solving and negotiation. The successful candidate will have the ability to work under tight deadlines and manage multiple tasks. A strong attention to detail, flexibility, tactfulness and ability to handle a high volume of work is a requirement to be successful. This position will report to the Accounting Manager. 

Responsibilities

  • Record customer payments by posting cash, checks and credit card transactions.
  • Research billing issues and communicate results to Customers and Sales Team.
  • Analyze monthly Aged Receivables Reports to identify those clients who need to be contacted. Review open accounts for collection efforts.
  • Make outbound collection calls & emails in a professional manner while keeping and improving customer relations.
  • Work with Accounting Manager to review accounts and client payments to develop new or better repayment terms.
  • Maintain accounting database by updating customer information as needed.
  • Generate and maintain internal reports that detail the status of Accounts Receivable.
  • Create customer billing schedules and monitor customer payment arrangements.
  • Deliver exceptional customer service while keeping goals and metrics in mind.
  • Scan & email documents to clients and follow up.
  • Perform other related duties as assigned.

Experience and Skills

  • The ideal candidate will have a minimum of 2 years of corporate accounts receivable experience including interaction with a large customer base
  • Strong communication, problem-solving and analytical skills required
  • Creative, self-disciplined and capable of identifying and completing critical tasks independently
  • Flexibility to work in a fast-paced environment
  • Strong attention to detail in composing, typing and proofing materials, establishing priorities and meeting deadlines
  • Strong written and communication skills
  • Ability to handle sensitive and confidential information
  • Able to organize daily workload volumes
  • Must be self-directed and effective working independently, yet equally comfortable contributing in a team environment
  • Accept direction and constructive criticism; perform calmly and effectively in a fast-paced work environment
  • Proficiency in Microsoft Office including Excel & Word
  • Experience in NetSuite & SalesForce is preferred

What SPINS Offers

When we began working remotely a year ago due to COVID, we committed to keeping our healthy and active SPINS culture. This remained a high priority for us as we grew our employee population by nearly 20% while we worked remotely. We listen to employee feedback as we plan when and how we will return to the office in the future. For now, we can’t have some of our favorite in-office perks (plenty of snacks, onsite gym, and bike storage), we’ve continued to find ways to stay true to SPINS:

  • Virtual yoga, HIIT, and Kinstretch classes each week
  • Each employee is allotted paid time to use to volunteer with an organization of their choice and charitable donations are matched.
  • Stay connected with other SPINS employees for a weekly PELOTON ride together
  • CEO Connect, a monthly informal small group Q&A session with our top leader  
The SPINS Way
  • Direct – We communicate with clarity, honesty and respect in all situations and embrace opportunities to provide solution-oriented feedback.
  • Determined – We are committed to overcoming all obstacles to achieve results. We adapt to change, seek opportunities to learn and rapidly translate that learning into action.
  • Passionate – We go above and beyond to help our partners achieve their goals. We challenge assumptions and are comfortable forging new paths.
  • Collaborative – We leave our egos at the door, believing that working together we will produce an outcome that’s greater than each individual contribution.
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