We are looking for amazing people diverse in thought, perspective, and culture to join our team. We check our egos at the door, roll up our sleeves, work hard, move fast, and support each other. If that sounds like fun to you, please apply!

ABOUT THE ROLE

The Accounts Receivable Specialist, reporting directly to the Manager, Collections & Credit Risk, will be responsible for fully managing a client portfolio of to $40M in Accounts Receivable. The AR Specialist is a mid-level professional who will be a right hand to the manager and act as a team lead. This role works closely with internal (Billing, Finance, Accounting and Sales teams) and external (customers) teams to support and execute Centro’s financial and corporate goals.

ABOUT THE TEAM

The Centro AR team is passionate about what they do and aim to lift and support each other to be the best we can be. The work is fast-paced and dynamic, and every day presents new challenges and opportunities. We focus on providing Raving Fan service to our customers and colleagues and strive for excellence and accuracy in everything we do.

CORE RESPONSIBILITIES

• 50% collections, 20% accounts receivable, 20% cash application, 5% analysis and 5% ad-hoc projects
• Act as a team lead for AR Coordinator roles
• Perform collections outreach for a portfolio of at least $40M, while always striving to exceed collection goals, lower DSO, and meet or exceed individual KPIs
• Providing Raving Fan service to customers and colleagues
• Develop outstanding knowledge and understanding of the assigned book of business
• Have a sound judgment of industry, market trends, and internal processes to form an intelligent approach towards the escalation of collection issues
• Be able to strategically approach customers to limit Centro’s exposure and mitigate risk
• Accurately and consistently document all collections efforts in Centro’s financial system, Netsuite
• Perform daily cash application timely and with 100% accuracy
• Research and reconcile misapplied or unapplied cash
• Assign and ensure all incoming inquires received thought Cento’s ticketing system, Zendesk
• Complete assigned month-end tasks accurately and timely
• Review customers financial position and credit-worthiness using different tools and resources
• Be crossed-trained on other team functions and provide backup coverage as needed
• Proactively engage in periodically reviewing and updating existing policies and procedures
• Work with Billing and Sales to resolve customer issues timely
• Special projects for Manager or Director as needed

QUALIFICATIONS

• 2-3 years of relevant work experience
• College degree in Business, Finance, Accounting, or similar required
• Must have previous cash application and credit card experience, at least 2-3 years of working knowledge
• Must have previous accounts receivable and collection experience, at least 2-3 years, same industry preferred, but not required
• Strong negotiating and problem-solving skills
• Excellent written and oral communication skills
• Self-driven and motivated to look outside the box to find solutions or creative ways to resolve collections challenges
• Drive and determination to deliver the best possible customer satisfaction and Raving Fan service
• Must have mid-level system knowledge: MS Office (Excel: VLOOKUP, pivot tables, macros would be preferred but not required). Some working knowledge with financial systems (such as Netsuite) and other ERPs
• Some knowledge of market analysis and industry trends are welcome but not a must

Centro is an Equal Opportunity Employer. We respect and support an inclusive workplace diverse in thought, perspective and culture. We celebrate all team members regardless of gender/identity, sexual orientation, race or cultural background, religion, physical disability and age. We are better together.