Associate, Market Operations

| Chicago


This Operations Associate role works closely with team members, other risk management and operations groups, and OCC’s participant exchanges to oversee clearance of options and futures trading activity. The Operations is responsible for maintenance to OCC’s product masterfiles, verifying intraday options and futures trade data received from participant exchanges, monitoring SOSA processing from the exchanges, monitoring a group hotline, and ensuring functional performance during the trading day. This position combines a customer service role serving the 16 options and 2 futures exchanges with financial services responsibilities related to back-office processing. The Operations Associate analyzes participant exchange requests on various contract listing activities including adds to existing products and creation of new products, as well as responding to all exchange inquiries regarding trade processing and product status. This role scrutinizes current practices and assists in the creation of more efficient solutions, including ensuring compliance with all departmental policies and procedures. Coverage for this position starts at 10 am CT and goes through exchange balancing and SOSA sign off at 6 pm CT.

Essential Duties and Responsibilities:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

Ensure the accurate and timely execution and completion of the following functions:

  • Accurately process product masterfile updates.
  • Assist with daily production duties including end of day balancing with exchanges.
  • Perform research requests related to trade activity.
  • Assist in maintaining daily masterfile statistics. 
  • Monitoring inbound files to OCC to make sure that they are completely processed and contain valid data.
  • Verify and balance intraday trade activity. Research pended activity and ensure trade price reasonability.
  • Perform daily checks to ensure OCC systems are operating correctly.
  • Respond to masterfile inquiries from other departments and/or external entities (exchanges and clearing members).
  • Assist in reviewing and providing edits to departmental procedures.
  • Confirm that departmental controls are executing correctly as part of a quarterly self-testing initiative.
  • Work one Sunday night per month to cover extended trading hours. Extra comp hours or pay included.
  • Other duties as assigned
Supervisory Responsibilities:



The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Analytical abilities
  • Jobplan tracking and file monitoring
  • Financial back office processing experience
  • Engaging personality with customer service acumen
  • Excellent organizational, written, and oral communication skills
  • Strong analytical, conceptual, and problem-solving skills
  • Ability to work both independently and as a part of a team as needed
  • Possess the ability to quickly learn process-based tasks
  • Ability to manage and prioritize assignments and respond to rapidly shifting priorities
  • Willingness to see ongoing production issues through to completion
  • Ability to work collaboratively with internal business partners from different departments and at various levels of seniority
  • Strong work ethic
  • Problem escalation and resolution skills

Technical Skills:

  • Experience with Microsoft Excel, Word and Access
  • Experience with a job scheduling package (UC4) a plus
  • Understanding of financial markets and equity/index options
Education and/or Experience:

Bachelor’s Degree

Certificates or Licenses:

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Adjacent to the Willis Tower, close to CTA, Metra and expressways with plenty of food and entertainment options nearby.

An Insider's view of OCC

What are some social events your company does?

Monthly happy hours, summer and winter outings and cultural celebrations to honor our diverse workforce.


Principal, Diversity and Inclusion

What are OCC Perks + Benefits

OCC Benefits Overview

Educational Assistance and Student Debt Forgiveness, 12-week paid parental leave, technology stipend up to $2,000, mobile data reimbursement of $35 per month. Open offices, online health coaching.

Volunteer in local community
Each year, OCC employees select a locally-based charitable organization for each of our three offices (Chicago, Dallas and Washington, D.C.). We offer multiple opportunities to get involved.
Friends outside of work
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Open office floor plan
Dedicated Diversity/Inclusion Staff
Someone's primary function is managing the company’s diversity and inclusion initiatives
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K) Matching
OCC provides employees with a 401(k) matching plan managed by Fidelity. We match 50% of contributions up to 6% of an employee's annual gross pay.
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Flexible Work Schedule
OCC provides employees with a flexible work schedule that includes Flexible start and end times.
Vacation & Time Off Benefits
Generous PTO
OCC employees receive between 22 and 32 days per year of paid time off based on years of service.
Paid Volunteer Time
Our employees receive 8 hours per year of paid volunteer time.
Eligible employees get 30 days of paid sabbatical after their first 10 years of working at the company.
Paid Holidays
Perks & Discounts
Commuter Benefits
OCC Offers pre-tax commuter benefits for employees in Chicago and Washington, D.C.
Happy Hours
Happy hours are hosted Once per month.
Relocation Assistance
OCC offers relocation assistance which varies based on the position level and location.
Professional Development Benefits
Job Training & Conferences
OCC offers employees professional development opportunities including onsite training courses and the ability to attend job related certification courses, conferences and seminars.
Tuition Reimbursement
Our tuition reimbursement plan offers an annual max of $1000.
Lunch and learns
OCC hosts leadership lunches on a regular basis so you can learn about your colleagues and their unique backgrounds.
Cross functional training encouraged
Promote from within
Online course subscriptions available
Customized development tracks
Paid industry certifications
Employees are strongly encouraged to stay current in relevant technologies and supports certification programs.
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