At SMS Assist, we're not just in the business of fixing properties-we're fixing an entire industry. Through our award-winning technology platform, built and powered by SMSers, we connect local contractors to our customers and help manage an experience that surpasses expectations.
Recognized on Forbes' Cloud 100 list, Deloitte's Technology Fast 500, Chicago Crain's Top Tech Employers, and more. We're innovators, disruptors, and out-of-the-box thinkers. We're passionate about the people we serve, and we give our all because we care. We want to make every property better, and we want your help to make it happen.
This position will support Billing Leadership by contributing to process improvement, testing, data entry and report generation for the Exterior billing department. This position will also specifically support operations through reporting and increased transparency using company data.
Responsibilities

• Meets billing operational standards by applying billing information to customer-service standards, problem solving, and identifying billing system improvements
• Guides employee actions by researching, developing, writing, and updating billing policies, procedures, methods, and guidelines - including responsibility for all departmental Standard Operating Procedures (SOPs)
• Develop reporting to streamline and improve overall billing process and operations.
• Monitors operational performance and recommend adjustments to existing processes, in order to streamline operations.
• Manages all client information relating to current billing processes, including the maintenance of all billing documentation and applicable billing matrices for clients
• Fosters a positive team environment
• Assists in the coaching, mentoring, and training of new hires and department staff
• Ensures confidentiality of internal and external data
• Performs ad-hoc projects and other duties as assigned

Professional Skills

• Customer Service - Proficient
• Verbal Communication - Proficient
• Written Communication - Proficient
• Teamwork - Proficient
• Relationships - Proficient
• Negotiation - Proficient
• Organizational Awareness - Proficient
• Learning Agility - Proficient
• Analysis - Proficient
• Problem Solving - Proficient
• Process Orientation - Proficient
• Prioritization - Proficient

Role Specific Skills

• Data Entry Skills
• Proficient Microsoft Outlook Skills
• Proficient Microsoft Excel Skills
• System Experience: Knowledge of word processing and database maintenance required

Qualifications
Minimum Qualifications

• Bachelor's Degree
• 3 years of related experience

Other Relevant Qualifications

• Previous billing experience
• Operational and Financial analytics experience is preferred
• Knowledge of SMS Assist client billing guidelines is preferred

Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities, and schedule may change at any time with or without notice.
SMS Assist is an Equal Opportunity Employer (EOE) that welcomes and encourages all applicants to apply regardless of age, race, color, religion, sex, sexual orientation, gender identify and/or expression, national origin, disability, veteran status, marital or parental status, ancestry, citizenship status, pregnancy or other reasons prohibited by law.