Billing Operations Specialist at Ensono

• Run monthly / quarterly billing cycles across all Ensono business units.
• Prepare and maintain billing run book.
• Manage system and data dependencies required for billing runs.
• Collaborate and coordinate with Operations, TDMs, CSMs and Billers to ensure set up of data in GTV (billing platform), Workday, Salesforce, ServicePath and Usage Data sources.
• GTV (billing platform) admin responsibilities (Set up/ maintaining look up tables etc).
• Maintain rate cards/ orders on ServicePath.
• Ensure proper usage files are loaded into S3 bucket for GTV consumption
• Monitor and resolve GTV-Workday connector dependencies
• Drive and work closely with GTV, Servicepath and Workday teams to drive enhancements in respective systems in relation to billing
• Track billing exceptions and drive them to resolution with billers
• Identify and explain monthly variances in billing
• Prepare and circulate other billing run related reports
• Drive enhancements in metering data sources to help in the billing process

Qualifications:

Required:

• Minimum of 8 years of related experience with a bachelor’s degree; or 5 years and a Master’s degree
• Advanced Excel skills including work experience with VLOOKUPs and Pivot tables
• Excellent oral and written skills
• Ability to self-manage and prioritize daily work independently
   

Preferred:

• Prior experience using billing tool
• Prior experience in IT outsourcing or managed service billing work environment
• Financial accounting background
• Be a Change agent

Industry Background (preferred): Telecom/ Retail/ Manufacturing/ IT Infrastructure/Data Center Services

Travel: 5% or less (if needed to travel to client or vendor site)