Core Responsibilities of the Senior Billing Specialist

The Senior Billing Specialist serves in a support role to the Billing Specialists and the Billing Coordinators. This role functions as the primary point of contact to our Affiliates and services all billing related inquiries and correspondence. This position requires accuracy, efficiency and a high level of accountability.

• Manage and resolve Affiliate calls about services and billing expectations.
• Manage all communications via Affiliate mailbox from an end to end process, tracking all progress thru to completion. Will distribute correspondences that are deemed Billing Specialist appropriate.
• Partner with Compliance, Accounting, Legal, Affiliate Relations, IT and Operations – both Commercial & Residential to achieve timely accurate resolutions to Affiliate inquiries.
• Coordinate with Affiliate Relations Team to provide support on incoming Billing inquiries and/or help desk tickets.
• Receive, review and reconcile (if needed) all incoming statements, collection notices, and returned checks.
• Assist with Self-Help and rent offset letters as needed.
• Manage and maintain Affiliate Tax Resale Certificates
• Assist with special projects as assigned.
• Assist in New Hire training initiatives
• Assist in maintaining database by entering updated Affiliate account information.
• Enter billing invoices into company databases.
• Participate in “Work Complete Pending Vendor Invoice (WCPVI) call campaigns as needed with the Team.
• Maintain customer confidence and protect operations by keeping information confidential.
• Contribute to team effort by accomplishing related results, as needed.
• Foster a positive team environment.

Key Competencies of the Senior Billing Specialist

• Organization
• Attention to Detail
• Confidentiality
• Thoroughness
• Accountability
• Ability to work independently
• Analytic Skills
• Results-Driven
• Time Management

Education and Experience of the Senior Billing Specialist

• Bachelor’s degree preferred.
• 1-3 years of related experience.
• Knowledge of word processing, database maintenance and a working knowledge of MS Excel.
• Strong data entry skills.
• Must be detail oriented.
• Excellent verbal and written communication skills.
• Previous billing experience is a plus.

Additional Requirements of the Senior Billing Specialist

• No Travel Expected
• Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities, and schedule may change at any time with or without notice.

SMS Assist is an Equal Opportunity Employer (EOE) that welcomes and encourages all applicants to apply regardless of age, race, color, religion, sex, sexual orientation, gender identify and/or expression, national origin, disability, veteran status, marital or parental status, ancestry, citizenship status, pregnancy or other reasons prohibited by law.