Sprout Social is used by over 20,000 brands worldwide including Evernote, Chicago Bulls, Subaru, and Edelman. These businesses rely on Sprout to create stronger relationships with their customers through social media.
Our Finance team isn’t your typical month-end close type of department. We’re a dynamic team working in a fast-paced and always changing environment which means our Billing Specialist will have the opportunity to play a large part in standardizing the customer experience. Although we might live in spreadsheets and provide financial information to the business, that’s only the tip of the iceberg. The knowledge to gain is vast, as is the potential of our organization to continue growing. Doing our jobs effectively means we approach each interaction with confidence, each process with diligence, and our customers with care.
The Billing Specialist we seek is someone with past billing experience or work-related experience in B2B customer service, someone who is able to communicate clearly across departments, and someone who thrives in a fast-paced environment with the ability to maximize efficiency.
If you are looking to have an impact and play a large part in the development of our best in class Finance team, we’d love to speak with you!
Within 1 month, you will...
- Complete Sprout’s New Hire training program alongside other new Sprout team members. You’ll gain a broader understanding of our product and how your role fits into the organization
- Have a deep understanding of the Finance team’s goals and key objectives and the impact our work has on Sprout’s overall business objectives
Within 3 months, you will...
- Forge relationships with key players internally
- Understand the invoicing process and independently book new, renewal, and amendment invoices to ensure an organized and timely cash flow
- Independently identify and apply cash payments
- Confidently approach written and phone interactions with Sprout’s customers
Within 6 months, you will...
- Foster internal and external rapport and communication across Sprout
- Collaborate with internal teams to troubleshoot subscription oddities and discrepancies
- Effectively contribute to the Finance team’s review and reporting processes
Within 12 months, you will...
- Be a go-to Billing contact for all areas of the business
- Run like a well-oiled machine and increase the efficiency of the invoicing process
Of course what is outlined above is the ideal timeline, but things may shift based on business needs and other projects and tasks could be added at the discretion of your manager.
About Sprout Social
Sprout Social powers open communication between individuals, brands and communities through elegant, sophisticated software. We are relentless about solving hard problems for our customers and committed to both customer and team success.
Team Sprout is a group of very talented, smart and passionate people with broad interests and backgrounds. We believe that true employee engagement cannot happen if you can’t bring your whole self to work, so we’re committed to building a diverse team, embracing an inclusive culture and investing in equity across our organization. That dedication is core to Sprout. We want all candidates, particularly those coming from traditionally underrepresented groups in the technology industry, to know they are welcome at Sprout.
We’re proud to regularly be recognized for software, product and company culture achievements. Our team’s shared belief in Sprout’s mission promotes a culture of openness, empowerment and fun. We have built a benefits program to match the strength of our team. This program includes:
- Insurance and benefit options that are built for both individuals and families, including generous company contributions
- Progressive benefit programs, like our parental leave program and free Divvy bike memberships
- High-quality and well-maintained equipment - your computer will never prevent you from doing your best
- Beautiful, convenient and state-of-the-art offices in Chicago’s Loop
- Solid programs in some of the staples: transportation, disability and life insurance
- Wellness initiatives to ensure both health and financial well-being of our team
- Breakfast and lunch options onsite, and more healthy snack options and beverages than you can imagine
- Growing corporate social responsibility program that is driven by the involvement and passion of our team members
Sprout Social is proud to be an Equal Opportunity Employer and an Affirmative Action Employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, marital status, order of protection status, citizenship status, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. If you need a reasonable accommodation for any part of the employment process, please contact us by email at [email protected] and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.
For more information about our commitment to equal employment opportunity, please click here (1) Equal Opportunity Employment Poster (2) Sprout Social's Affirmative Action Statement (3) Pay Transparency Statement.
Additionally, Sprout Social participates in the E-Verify program in certain locations, as required by law. We value the things that make us different and want to see how you can make our team better!