Business Operations Associate - Customer Experience at Fast Radius

| Chicago
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We believe manufacturing is important not only for what it makes, but for what it makes possible for the world. Manufacturers have an important job to do, and it’s our job to provide them with the technology and expertise they need through the entire production process, from discovery and design to manufacturing and fulfillment. 
Fast Radius is looking for a Business Operations Associate to join our team. In this position, you will lead the strategy by which Fast Radius continuously improves the experience for our customers. You'll play a central role in owning key business metrics and have end-to-end ownership of strategic projects from conception to planning to implementation. You’ll work cross-functionally with key stakeholders in Sales, Marketing, Product, Engineering, Internal Operations. You will champion the importance of customer experience and customer satisfaction across the company.

Responsibilities:

  • Set a vision for the end-to-end customer experience, identify and prioritize process, people and systems implications, and develop an implementation roadmap
  • Perform analytics to understand core customer pain points and implications on financial performance of the company
  • Set up performance management infrastructure to improve customer experience, including relevant metrics, target setting process, and reporting tools
  • Own NPS as a metric for the business
  • Lead the communication and reporting on customer experience with senior leadership team and the company as a whole
  • Work with Sales, Marketing, Supply Chain, Internal Operations, Engineering, Product, Software, Analytics and Learning & Development to drive cross-functional projects related to customer experience
  • Collaborate with product and UX managers to build and update customer journeys
  • Champion the importance of customer experience and satisfaction at Fast Radius

Qualifications:

  • 2-5 years of experience in a consulting firm, investment banking, business operations, or similar environment
  • Strong organizational skills, ability to handle projects end-to-end
  • Excellent analytical skills to understand sales data at a company and individual sales rep level; deep understanding of Excel or equivalent analytical tools is a requirement
  • Ability to thrive in hyper-growth environment with fast pace and high ambiguity; startup experience is a plus
  • Bachelor's degree or higher; engineering, business, finance, or economics focus is a plus

Every day you can expect to work in an inclusive environment that makes excellence possible, where great work and ideas matter more than seniority. We believe in experimenting fearlessly and learning from our failures—quickly. Our leaders have grown successful companies before, and they understand that businesses thrive when capable people have the freedom to solve problems without constraints.
We want you to come to work happy, healthy, and balanced so you can expect excellent benefits:
- Competitive compensation and bonus structure
- Comprehensive health care including dental and vision
- Generous vacation policy as well as a 401K plan 
Fast Radius is proud to be an equal opportunity employer because diverse perspectives make for better products, better processes, and a better company. We encourage applicants from all backgrounds regardless of race, color, religion, sex (including pregnancy), sexual orientation, gender identity/expression, national origin, ethnicity, age, disability, Veteran status, or other protected status.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • PythonLanguages
    • SqlLanguages
    • ElixirLanguages
    • ReactLibraries
    • PhoenixFrameworks
    • MySQLDatabases
    • JIRAManagement
    • TrelloManagement
    • SalesforceCRM
    • OutreachLead Gen
    • Zoom InfoLead Gen

Location

We're in the West Loop, home to restaurant row and a bustling tech community!

An Insider's view of Fast Radius

What are some social events your company does?

I believe it’s important to build a strong community at our fast-growing company. There always seems to be something fun going on. Whether it's company-sponsored events like our holiday parties & potlucks or more casual get-togethers after work such as happy hours & sports leagues. These events have helped me get to know people in all divisions.

Kyle Tabatt

Senior Account Executive

How do you collaborate with other teams in the company?

Fast Radius has a strong culture of collaboration. Even the physical layout of the office supports that. The design engineers are next to the manufacturing engineers and the factory so it is easy for us to get feedback and brainstorm in real-time as parts are getting produced.

Izzy de la Guardia

Application Engineer

What's the biggest problem your team is solving?

With any rapid growth company, we have growing pains. Each team has its own goals, their own visions of success, and as such it's tough to stay aligned as one team. The Project Engineering team is working across the company on improving communication and workflow which ultimately ensures we keep the culture we've created long term.

Nick Tonini

Project Manager

What are Fast Radius Perks + Benefits

Fast Radius Benefits Overview

Competitive compensation and bonus structure
Comprehensive health care including dental and vision
Generous vacation policy
401K
WFH Flexibility

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily stand up
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Health Insurance & Wellness Benefits
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Flexible Work Schedule
We offer flexible work schedules.
Remote Work Program
We offer flexible work from home opportunities.
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Acme Co. hosts company outings Quarterly.
Stocked Kitchen
Happy Hours
Happy hours are hosted At team's discretion.
Recreational Clubs
Professional Development Benefits
Lunch and learns
Acme Co. hosts lunch and learn meetings weekly.
Cross functional training encouraged
Promote from within
Mentorship program
Our mentorship program includes 1-to-1 program.
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