Director, Revenue Operations

| Chicago
We are Relativity. A market-leading, global tech company that equips legal professionals with a powerful platform to organize data, discover the truth, and act on it. The U.S. Department of Justice, 198 of top 200 U.S. law firms, and more than 70 Fortune 100 companies are among our customers who trust Relativity during litigation, internal investigations, and compliance projects.
 
Our SaaS product, RelativityOne, has become the fastest-growing product in the company's history and we have consistently been named a great workplace. As we grow, we continue to seek individuals that will bring their whole self to our team atmosphere.
 
Join us in the transformation of the legal industry and play a pivotal role in shaping the future of the practice of law and beyond.
The Director of Revenue Operations will lead our newly formed Revenue Operations function which will be responsible for informing and supporting our GTM strategy and decisions. Your organization will be focused on providing strategic decision support for Sales, Customer Success and Marketing as well as lay the foundation for streamlined operational processes. You will additionally be a critical partner in leading our enablement efforts which will be a driving force in developing and transforming our customer facing teams.
What are the core duties of this role? 
A Strong Vision for How To Build and Scale Operations Teams 
The Revenue Operations team at Relativity is a newly formed function. It will be important for the leader in this role to cast a clear vision how the team collaborates, builds processes, drives decisions and, ultimately, how it measures impact across Sales, Customer Success and Marketing. There is a huge opportunity to truly write the playbook for how this team creates value for the business.
 
People Developer 
The team will consist of managers and individual contributors with a mix of tenured employees and new hires. There is an incredible opportunity to set the tone for the team’s culture and values including the way you will invest in their development. Relativity is committed to being a talent first organization and you will have an opportunity to fulfill this promise in a unique and personalized way.
 
A Highly Collaborative Strategic Thought Partner 
Sales, Customer Success and Marketing will be core stakeholders for this team. You and your team will need to invest enough time to understand the needs of each function deeply so that you can advise and drive improvement. Trust with each functional leader is of paramount importance and will be necessary to drive real change across the GTM teams. 
 
Passionate About Building Efficient and Enduring Business Processes 
Creating repeatable operational standards with limited exceptions will be incredibly important as we grow and expand our GTM teams. You should have a healthy respect for the details and a sincere passion for fixing problems at their root.
 
Be a Key Contributor to the COO’s Senior Leadership Team 
As a senior leader on the COO’s staff, you are expected to be able to meaningfully contribute to Relativity’s overall commercial strategy and how we run the Customer Group at Relativity.

Key Personal Qualities

  • You are a seasoned operational leader who has a track record of seeing initiatives through from strategic ideation to implementation 
  • You've had an opportunity to be a part of successful B2B commercial organizations and understand where to create value and drive efficiency
  • Have managed teams with a diverse set of skills ranging from technical, operational, analytical and strategic 
  • Can context shift where you can grasp and communicate big concepts yet sweat the minutia when it matters 
  • You're a seasoned hiring manager and have a proven process for identifying great talent

Preferred Qualifications

  • A proven go-getter with demonstrated ability to deliver on your commitments. 
  • 5-7 years in a strategy and/or operations leadership role 
  • Experience in B2B enterprise software 
  • #LI-MA1

At Relativity, we live our core values and we thrive on solving complex problems. We’re dedicated to continually improving our product and providing relentless customer service. We seek professionals that will bring their authentic and unique experiences to our teams.
 
We understand career choices are a big decision, and we thank you for considering Relativity.
 
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

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Technology we use

  • Engineering
    • .NETLanguages
    • C#Languages
    • JavaLanguages
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    • AzureLanguages
    • ChefLanguages
    • PowershellLanguages
    • JenkinsLanguages
    • Node.jsFrameworks
    • MySQLDatabases

Location

We’re a community of passionate, life-long learners tackling challenging problems. We care about each other and about our community.

An Insider's view of Relativity

How does your team reward individual success?

Rewarding success is one of my favorite parts of my role. Formally through annual bonus plans, thank you notes in our HR system and of course through promotions. I also like to submit nominations to be recognized at company meetings and spotlights in department newsletters. We move fast at Relativity it’s nice to slow down and just say thanks!

Jessica

Operations Manager, Customer Success and Support

How do you collaborate with other teams in the company?

On the Certification team, I develop exams and study content for our end users. To ensure that our exams are valid, I work with almost every team embracing their expertise and industry knowledge into the development process. It takes continuous interdepartmental collaboration to keep exam content accurate as the Relativity platform evolves.

Sean

Certification Specialist

How has your career grown since starting at the company?

As an Application Support Specialist, I have increased my technical knowledge in SQL database management, Network Administration, and Server Infrastructure. Prior to coming to Relativity, I had zero knowledge of e-Discovery, and now provide On-site training to our clients teaching them about the various e-Discovery tools Relativity has to offer.

Kamal

Application Specialist II

What are some social events your company does?

Our annual user conference, Relativity Fest, is such a tremendous opportunity to get one on one face time with our partners. Fest draws 2,000 platform users and practitioners from all different facets of the industry and being able to connect with them and hear their stories is extremely powerful.

Michael

Platform Account Manager

What are Relativity Perks + Benefits

Relativity Benefits Overview

We have a great selection of benefits from very competitive insurance plans to fun office perks!

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Onsite Gym
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Performance Bonus
Bonuses are based on a combination of how the company performs as well as how the individual performs.
Child Care & Parental Leave Benefits
Generous Parental Leave
Vacation & Time Off Benefits
Generous PTO
Everyone starts with 18 days of PTO, plus 11 paid holidays every year. Our office is also closed between Christmas and New Years, which does not take away from your PTO balance.
Paid Holidays
Perks & Discounts
Casual Dress
Commuter Benefits
Tax-free transportation opportunities.
Company Outings
We have our annual Summer Jam (picnic that includes friends and family), our User Conference - RelativityFest, and a holiday party each year.
Game Room
Our Cafe houses ping-pong, foosball, and a variety of arcade games - including Killer Queen (a multi-player game that is one of few in the country).
Stocked Kitchen
We have tea, coffee (including fancy espresso machines), a variety of LaCroix, soda, and many other things. We also have fresh fruit delivered twice a week in our pantry areas.
Some Meals Provided
Meals are often provided during morning or afternoon training sessions. There is also always plenty of leftover food from such meetings that employees can dive into after the attendees are finished.
Happy Hours
Different for each team, but always a great time!
Recreational Clubs
RelWOW (Relativity Women of the Workplace), Several Intramural Sports Teams (kickball, softball, volleyball, etc.), Vertikal (climbing group), Working Moms Group, Queeries, and several more.
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
All full-time employees (non-contract) receive $3,000/year to pursue professional development opportunities.
Diversity Program

Additional Perks + Benefits

We also offer a Divvy bike share discount, have Fooda discounts in the office, and offer DRYV Laundry Service for those who have workout clothes that need washing!

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