Enterprise Billing Manager

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Upwork ($UPWK) is the world’s work marketplace. We help connect companies large and small with top independent talent from around the world. Simply put, our mission is to create economic opportunities so people have better lives.

Every year, more than $2 billion of work is done through Upwork by skilled independent professionals who want the freedom of working anytime, anywhere.

Reporting to the Enterprise Billing Director, you will be responsible for managing the end-to-end enterprise billing operations as well as assisting the Enterprise Billing Director and Billing Solution Architect team to support Enterprise customers on the billing and collection matters.  Our Enterprise clients consist of the mid-size clients to Fortune 100 companies. 

Your Responsibilities:

  • Oversee the day-to-day enterprise bill-to-collect operations of the billing team ensuring adherence to policies and procedures
  • Address escalations of exceptions and discrepancies identified by Billing Specialists
  • Monitor collection efforts against credit risk 
  • Review credit requests, customer returns, refunds, and adjustments prepared by Billing Specialists (credit memos/voids)
  • Manage relationships with Client Support staff, including answering questions and providing requested documentation
  • Read the contracts and familiarize yourself with all the terms and conditions
  • Lead change management practices around process changes and project implementations so team has documentation resources

What it takes to catch our eye:

  • Knowledge and experience in revenue recognition and billing
  • Experience supervising a remote team
  • Experience as a stakeholder on cross-functional projects
  • Oracle, BRM, Microsoft Office (specifically advanced Excel) skills
  • Excellent written and oral communication and the adeptness to influence and communicate effectively

#LI-BH1 Come change how the world works.

At Upwork, you’ll shape talent solutions for how the world works today. We are a remote-first organization working together to create exciting remote work opportunities for a global community of professionals.  While we have physical offices in San Francisco and Chicago, currently we also support hiring of corporate full-time employees in 15 states in the United States. Please speak with a member of our recruitment team to determine whether you are located in a state in which we are hiring corporate full-time employees. 

Our vibrant culture is built on shared values and our mission to create economic opportunities so that people have better lives. We foster amazing teams, put our community first, and have a bias toward action. We encourage everyone to bring their whole selves to work and grow together through development opportunities, mentorship, and employee resource groups. Oh yeah, we’ve also got amazing benefits.

Check out our Life at Upwork page to learn more about the employee experience.   

Upwork is proudly committed to recruiting and retaining a diverse and inclusive workforce. As an Equal Opportunity Employer, we never discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

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Location

Our office is located in Chicago's West Loop. We are close to public transportation and restaurants galore.

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