Finance and Operations Analyst

HumanCentric is looking for someone who loves numbers, loves business, and has a natural ability to combine the two. You must be detail-oriented and execution-focused, as your data-driven insights will help us grow revenue, increase profits, and improve operations. This includes drawing insights from financial data, website analytics, advertising spend analysis, customer segmentation, and operational data.

This position is perfect for someone with 1-2 years experience who has shown an exceptional aptitude for identifying issues and opportunities based on business data and implementing the appropriate solutions. Appropriate experience would be a consulting role or similar background.

Please note that this is not a data science or IT position.

HumanCentric was founded in 2015 and is a profitable, high-growth, eCommerce brand. We offer solutions to help consumers organize their home and office technology to create well-designed and comfortable space for both work and play. We ship hundreds of orders each day to customers around the world, and are run by a small and driven team who makes it all come together.

To be a great fit for this job, you must have:

• Exceptional data analysis skills. You can use tools like Excel (or more advanced tools) to quickly work with large amounts of data, finding and correcting errors, drawing high-level conclusions, and identifying actionable plans.
• 1-2 years experience in a consulting role or similar background.
• The ability to work both quickly and methodically. You create tremendous amounts of accurate, finished work much faster than other people you work with.
• A positive attitude and the ability to tackle large tasks with ease.
• Excellent written and verbal communication skills.
• Extremely good organizational skills and careful attention to detail.
• The desire and independence to work in a lean, small-company environment.
• The ability to quickly learn new software programs when needed.
• A degree in business, finance, operations, or engineering

Your responsibilities will include:

• Understanding key business drivers and designing actionable reporting for the business. (You will work with software developers to create the actual reports.)
  • Includes drawing insights from financial data, website analytics, advertising spend analysis, customer segmentation, and operational data
• Based on your ongoing analysis of business performance, collaborating with various teams, such as accounting, compliance, product development, logistics, marketing, software integration, and order fulfillment to identify operational improvements and implement corrective actions.
• Ensuring reporting data accuracy, determining root causes of errors, and working with various internal and external resources (operational and technical) to remediate and correct them.

Had you been with us last month, you would have...

• Performed a comprehensive return rate analysis on our products, then worked with engineering, manufacturing, and fulfillment to put a plan in place to reduce it.
• Worked with our accounting, compliance, and software integration teams to audit our domestic and international tax reporting data. This would have required you to learn the tax methodology of each jurisdiction, understand the integration between our various systems, and implement necessary corrective actions and quality checks to make sure that the process runs correctly (with minimal intervention) in the future.
• Created a monthly operations calendar to ensure that all key procedures are performed in a timely and effective manner.
• Defined your own improvement projects based on your insight into the business, and produced measurable outcomes (increased revenue, profits, or efficiency).
• Worked with our accounting team to attribute operational costs in a way that gives us the most accurate financial insight into our business
• Worked with our fulfillment operations team to audit fulfillment costs and ensure that they are correct on an ongoing basis.
• Worked with our marketing team to analyze customer data to inform social media marketing campaigns

Benefits Include:

• Comprehensive health and dental plan
• Awesome, flexible paid vacation policy
• Beautiful, newly-renovated office in Skokie
• Work closely with a small, experienced team and gain exposure to all aspects of running a global products company and eCommerce brand