Fraud Operations Manager

| Chicago
Take your career to new heights working with an amazing company doing next level work in the FinTech industry.
Since 2012, Avant has connected customers to over $5 billion through 800,000 transactions and counting. In 2015, Avant leveraged our expertise and developed Amount as a new solution for banks who wanted to go digital in months instead of years. As an industry-leading technology company, Amount has grown rapidly with customers who collectively manage close to $1T in US assets and are servicing more than 25 million customers. To better align each company for future success Amount and Avant have made the decision to separate, becoming independently operating companies in order to focus each on their long term growth and goals.
Come join an organization with visionary leadership and FinTech disruptors as we continue to reinvent and innovate the consumer lending industry with groundbreaking and savvy solutions!
As the Fraud Operations Manager, you will oversee a team of specialists who review applications for fraudulent behavior on the Amount platform. The fraud reviews and investigation logs completed by the Fraud Operations team not only serves as a final line of defense for partners using the platform, but is also instrumental in the development of new fraud prevention strategies. You will be responsible for maintaining the extremely high standard of quality of Amount’s Fraud Operations team while scaling the team to handle increased volume through the platform and expanding into new product verticals.

Responsibilities:

  • Lead, develop, and grow a Fraud Operations team 
  • Ensure appropriate staffing to handle investigation and escalation volume
  • Analyze data and trends to develop recommendations and present findings to senior management regarding new fraud prevention rules and allocation operational resources
  • Utilize reporting metrics to track operational efficiency, KPI's and KRI's for operations procedures.
  • You will drive the Fraud Operations optimization, systems and train and develop the team
  • Develop quality assurance strategies to maintain and prove the best-in-class quality of Amount’s Fraud Operations team
  • Oversee documentation and maintenance of standard operating procedures for reviewing accounts across a variety of products
  • Maintain feedback loop between Fraud Operations and Verification Strategy teams to communicate findings and maintain reasonable escalation rates
  • Respond to emergent coordinated fraud attacks with appropriate mitigation strategies
  • Interface with internal and external stakeholders to review fraud policy, explain escalation strategy, quality assurance initiatives, and discuss specific fraud cases

Qualifications

  • 3 to 5 years' experience managing a fraud operations teams or related fraud experience within a financial institution 
  • Bachelor's degree 
  • Experience in at least one or more of the following disciplines: credit card, check, online banking, ACH, wire, deposit or loan fraud
  • Familiarity with financial regulations
  • Highly organized
  • Knowledge of quality control best practices
  • Experience producing standard operating procedures
  • Ability to think critically and identify process improvement opportunities
  • Excellent verbal, written and presentation communication skills across a wide array of stakeholders across the firm
  • Comfort in a fast-paced and dynamic environment, and an ability to navigate ambiguity and balance competing demands
  • Familiarity with SQL required

Why Amount is a fit for you:
- We have a thriving culture and possess an entrepreneurial spirit
- We value, support, and help each other grow
- We are ready to hustle and get sh!t done
- We are committed to active inclusion and diversity
- We offer the flexibility needed to thrive in a new and growing company
Benefits and Perks:
- Take the time you need when you need it through our Flexible PTO policy.
- Looking for parental leave? We offer 10 weeks of paid parental leave.
- Enjoy a lunch subsidy, healthy snacks, and our Coca-Cola Freestyle machine!
- We offer medical, dental, and vision benefits plus an Employee Assistance Program.
- Short-term disability, long-term disability, and life insurance are options too.
- Commuter benefits and 401k are also part of the package!

Read Full Job Description

Technology we use

  • Engineering
    • JavascriptLanguages
    • PythonLanguages
    • RubyLanguages
    • SqlLanguages
    • TypescriptLanguages
    • ReactLibraries
    • AngularJSFrameworks
    • DjangoFrameworks
    • Ruby on RailsFrameworks
    • MySQLDatabases

Location

Located on Chicago's scenic riverwalk, we're surrounded by trendy restaurants, a thriving startup community, and easy access to public transportation.

An Insider's view of Amount

What are some social events your company does?

The whole Chicago office holds demo days every other Thursday where we have drinks and watch presentations. These are always a fun way to take a break from work and meet new people.

Irma

Data Quality Analyst

What are some things you learned at the company?

Working at Amount, I learned more about retail banking, working effectively with different teams, and taking on responsibilities to get the job done.

Hannah

Prod Dev Sr Associate

How does your team reward individual success?

Hard work does not go unnoticed here. Managers regularly provide positive feedback to their teams and the company comes together each quarter for a town hall where employees are recognized for their achievements.

Hamza

Compliance Analyst

What are Amount Perks + Benefits

Culture
Volunteer in local community
We love being in Chicago! We'll run donation drives for local schools, pack lunches for city shelters, host events for young people interested in fintech, and whatever else comes up!
Friends outside of work
Eat lunch together
Intracompany committees
Like the Diversity & Inclusion Committee and the Fun Committee, to name a few.
Daily stand up
Open door policy
Team owned deliverables
Group brainstorming sessions
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity manifesto
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
We provide up to 10 weeks of parental leave for the primary caretaker. Amount also provides 10 weeks of leave for the secondary caretaker.
Flexible Work Schedule
Amount provides employees with a flexible work schedule that includes Flexible start and end times.
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Free Daily Meals
Game Room
Stocked Kitchen
Happy Hours
Professional Development Benefits
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
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