Fraud Operations Manager

| Chicago
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M1 is a young, rapidly growing company determined to reinvent personal finance. We believe the current tools used to invest, borrow, or spend your money fall short of what's possible with new technologies, and we're looking to change that. We're building the tools to empower people to make the most of their money through a free and intuitive automated financial platform. We already manage hundreds of millions of dollars and are signing up thousands of new customers each week, but we’re just getting started and have ambitious plans to take on an entrenched industry. Join us and help build the future of personal finance

Job Description

Like all Financial Institutions, fraud is something that M1 encounters regularly and is a high priority for the organization. We are looking to hire an Operations Manager that can strategize and execute on the day-to-day and high-level goals for our fraud program. You’ll draw upon your industry experience and operator skills to build a world class fraud organization and identify gaps in our fraud protection plan for our banking and brokerage products.

We’re looking for someone who has deep operations experience, both in high level strategy and tactical, day-to-day oversight and execution. There are many opportunities for automation, process improvements, and defining metrics that will have a huge impact, not only on the fraud team, but M1, as a whole. We’re looking for someone who understands the fraud challenge and how it will affect company, product, and user goals. You’ll work with our Fraud Analyst and Operations Team to integrate fraud process into the operations process, as a whole, and bring M1 into the next level of personal finance.

Responsibilities

  • Strategy, oversight, execution, and analytics for M1’s fraud loss prevention
  • Work closely with leadership and the operations team and cross-functionally manage internal and outsourced workflows to hit defined targets
  • Identify opportunities to improve effectiveness and efficiencies with processes, tools, product offerings, and employee developments
  • Align broad company goals with department initiatives
  • Develop clear expectations and instill accountability for employees across all aspects of performance
  • Identify fraud opportunities and drive solutions start to finish
  • Analyze processes and continuously make improvements to ensure accuracy, efficiency, and revenue
  • Work with product teams to scale systems and suggest improvements

Qualifications

  • 2-5 years of experience in financial operations or logistics
  • Experience developing processes, meeting deadlines, and paying close attention to detail
  • Analytical, metrics and data-driven mindset
  • Experience in a fast-paced, high-activity environment
  • Strong communication skills, with the ability to work cross-functionally and communicate with leadership
  • Proven project management skills
  • SQL experience, a plus
  • Finance experience, a plus
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Technology we use

  • Engineering
    • PythonLanguages
    • ScalaLanguages
    • SqlLanguages
    • SwiftLanguages
    • ReactLanguages
    • NodeJSLanguages
    • KotlinLanguages

Location

The M1 office is centrally located in Chicago's Loop, with easy access to public transportation and plenty of bars and restaurants nearby.

An Insider's view of M1 Finance

What’s the vibe like in the office?

Laid back but very energetic at the same time. We're always working on the next product update, the next campaign, and while it can be a bit demanding, every team is good about providing flexibility and we celebrate all successes together.

Catalina

Art Director

How do you collaborate with other teams in the company?

Open communication and collaboration welcome at all times. We're always looking for ways to harness each other's expertise so that the whole is greater than the sum of the parts.

Patryk

Digital Marketing Specialist

What makes someone successful on your team?

We look for people who are smart, ambitious, hard-working, and friendly.

Steven

VP of Engineering

What is your vision for the company?

M1 Finance should functionally change the way we manage our personal finances.

Steven

VP of Engineering

How do you empower your team to be more creative?

M1 has a mountain to climb, and we are always looking for more solutions. Any person on my team is empowered to come up with those solutions

Steven

VP of Engineering

What are M1 Finance Perks + Benefits

M1 Finance Benefits Overview

A great product is the result of a talented team and strong work culture. At M1, our philosophy is to hire unbelievably intelligent, motivated, high-integrity individuals and promote an environment that enables their best work.

Our company’s culture reflects what creative, intelligent people value in their careers: meaningful and interesting work, a fun environment, and financially rewarding opportunities.

https://www.m1finance.com/about/culture

Culture
Volunteer in local community
M1 sponsors volunteer opportunities in the Chicago community each quarter, which allows us to give back, bond as a team, and spend time doing things that are important to the employees of M1.
Friends outside of work
Eat lunch together
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Onsite Gym
Retirement & Stock Options Benefits
401(K) Matching
M1 uses a SIMPLE IRA, which is similar to a 401K. It allows us to use the M1 platform for the retirement benefit. M1 will contribute 2%, regardless of the employee contribution, even if that is 0%.
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
We provide up to 12 weeks of parental leave for the primary caretaker. M1 also provides 4 weeks of leave for the secondary caretaker.
Flexible Work Schedule
Return-to-work program post parental leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Happy Hours
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Promote from within
Mentorship program
Our mentorship program includes Career mentoring, Leadership mentoring.
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