Reverb
We're on a mission to make the world more musical.
Chicago, IL

Fraud/Payouts Specialist at Reverb

| Chicago
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Reverb is looking for a tenacious and detail-oriented Fraud/Payouts Specialist to support our Risk team’s mission of keeping Reverb’s marketplace the safest and most secure destination to buy, sell, and discover gear from across the globe! 

As a member of the team, you’ll need to be a proactive investigator who has the health and safety of our users as your top priority. You never take things at face value, but rather you relish in the opportunity to dig deeper and analyze the information that’s put in front of you. As a person fueled by curiosity, you take the time to consider multiple perspectives and outcomes in order to mitigate fraud on the platform. You’ll play an integral role in strengthening and protecting our community of musicians and music-lovers by upholding the Reverb values and keeping the bad players at bay!

Responsibilities:
  • Read messages, process tracking information and compose risk profiles to determine whether users are eligible to receive payouts.
  • Assess risk to ensure payouts are being properly distributed.
  • Follow-up on unpaid statements and negative balances.
  • Ensure record keeping is accurate and updated.
  • Actively manage the purchase approval queue while mitigating loss exposure.
  • Monitor and respond to chargebacks.
  • Identify activity and behaviors indicative of fraudulent behavior based on manual review and data analysis.
  • Send and respond to customer support tickets related to payments and risk.
  • Consistently update and manage spreadsheets used to report fraud trends.
  • Work with cross-functional teams to ensure a great customer experience while preventing financial loss.
  • Handle additional tasks associated with a fast-growing company.

Requirements:
  • Comfort using spreadsheet software (e.g. Google Sheets, Excel, Microsoft Office), including the use of formulas.
  • Customer-centric approach with a high level of integrity, discretion, precision and enthusiasm.
  • Highly detail-oriented and organized with strong analytical skills.
  • Willingness to learn new skills on the fly and actively engage in and contribute to a continuous feedback loop.
  • Knowledge of third-party fraud prevention tools (e.g. Sift) is a plus.
  • Prior fraud, payments, or risk management experience is a plus, but not a prerequisite.
  • Availability to work one weekend day (can be remote).

What you'll get
To complement our competitive compensation and stock options plans, we offer:
  • No-bureaucracy environment where ownership and initiative is valued.
  • Health insurance and a healthy work environment-- no 80 hour weeks.
  • 401k with 4% match.
  • Flexible vacation and sick days.
  • Pre-tax commuter benefits.
  • A MacBook Air, monitor, keyboard, mouse of your choice and standing desk.
  • Discounts on music gear.
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Where we are

Open workspace conveniently located near the Paulina Brown Line.

Technology we use

  • Engineering
    • GolangLanguages
    • JavascriptLanguages
    • PerlLanguages
    • PythonLanguages
    • RLanguages
    • RubyLanguages
    • SqlLanguages
    • SwiftLanguages
    • ReactLanguages
    • ReactLibraries
    • ReduxLibraries
    • Ruby on RailsFrameworks
    • PostgreSQLDatabases
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What are Reverb Perks + Benefits

Reverb Benefits Overview

Beyond free lunches and ping pong tables, we love working at Reverb because we’re making an impact. We’re working to make the world more musical—both through our platform and by giving a portion of our proceeds to youth music education programs through Reverb Gives.

Culture
Volunteer in local community
Reverb Serves gives employees the opportunity to volunteer with local organizations, such as Notes for Notes—a nonprofit that runs a recording studio inside the local Boys & Girls Club.
Partners with Nonprofits
Through Reverb Gives, a portion of every purchase made on Reverb helps youth music education programs get the musical instruments they need to make music.
Friends outside of work
Eat lunch together
Daily stand up
Open door policy
Team owned deliverables
Group brainstorming sessions
Pair programming
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Reverb pays 100% of monthly premiums for you & eligible dependents. Your spouse or domestic partner, children/stepchildren (up to 26), & disabled children in your guardianship of any age are covered.
Vision Benefits
Reverb pays 100% of monthly premiums for you & eligible dependents. Your spouse or domestic partner, children/stepchildren (up to 26), & disabled children in your guardianship of any age are covered.
Health Insurance Benefits
Reverb pays 100% of monthly premiums for you & eligible dependents. Your spouse or domestic partner, children/stepchildren (up to 26), & disabled children in your guardianship of any age are covered.
Life Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K) Matching
Company Equity
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Child Care Benefits
Reverb sponsors the [email protected] benefit, a family care service that can help you find caregivers for your whole family, including your child, parents/grandparents and/or pet.
Generous Parental Leave
We provide 12 weeks for the birth or adoption of a child.
Flexible Work Schedule
Adoption Assistance
Vacation & Time Off Benefits
Generous PTO
Reverb offers a flexible PTO policy with no set minimum or maximum.
Paid Volunteer Time
Employees receive 40 hours per year (10 hours/quarter) of paid volunteer time.
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Reverb provides Commuter Transit & Parking benefits through Wageworks. This program allows you to set aside pre-tax dollars for eligible commuting expenses.
Company Outings
Reverb’s holiday party is hosted at a local music venue, where dozens of bands comprised of various employees take the stage to perform everything from the Beastie Boys and Britney Spears to The Who
Some Meals Provided
Employees enjoy lunch from local restaurants via Fooda at least twice per month.
Happy Hours
Perform with your co-workers, learn how to play, or be your teammates’ biggest fan at monthly music-filled happy hours.
Fitness Subsidies
Gympass offers benefit-eligible employees (and up to 5 family members) unlimited access to thousands of fitness venues, featuring over 800 different activities at up to an 80% discount.
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Grow professionally and personally through REV Talks, our regular workshops featuring topics ranging from meditation and healthy eating to “DJing 101.”
Promote from within
Mentorship program
Reverb Amplified is our cross-department mentorship program that allows you to get or give career advice, leadership coaching, and more.

Reverb Careers in Chicago
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